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ComplaintsforBo Bowlin Automotive
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Complaint Details
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Initial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On January 21,2022 I paid $4600 for a Saturn Aura at Bo Bowlin Automotive. The owner of Bo Bowlin Automotive stated that there werent any issues with the vehicle and is in perfect working condition. I test drove the car and it was running fine. Two weeks ago I took the car to get a diagnostic test done after the check engine light came on and it was 7 counts for the transmission. I took it to **************** and they stated I would have to leave my car for 3 days and I would not have a way to work. Yesterday, I started my car and I couldnt turn the steering wheel so I cut it off. I tried to start it again and when I put my foot on the brake to put in gear it didnt go in drive. I have called Bo Bowlin Automotive on several occasions and he said that since I bought the car As Is there is nothing that he can do about it.Business response
03/08/2022
Thank you for the opportunity to allow our company to reply to this complaint. **************** purchased this vehicle on the 15th of January. She had the opportunity to take the vehicle on a test drive and there were no issues at this time. Sometime after the purchase she contacted the salesman (not the owner) and explained that the check engine light had come on and she had taken it to have a diagnostic test and they stated that is showed a transmission code. She called and proceeded to tell the salesman that he told her that the car was in perfect running condition, which is something we have never stated because we are selling used vehicles. However, before the vehicles come to the lot to sell they are sent to the shop to have the oil changed, and emissions done as well as checked out to see if there are any major problems with the vehicle. There were no problems found with this particular vehicle. The conversation went down hill from there. She at this time proceeded to use racial slurs and threaten to come to the office. She was told that we would no longer have contact with her and if she showed up threatening then we would have no choice but to contact the police.
Again thank you for allowing us to explain our side of the story.
Bo Bowlin Automotive
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.