Additional Information for Beauty Supply Institute

On March 8, 2024, Beauty Supply Institute, LLC. entered into a Cease and Desist Order with the Securities Commissioner of Maryland. Beauty Supply Institute, LLC. had previously violated the Act in 2018 and entered into a Consent Order in 2020, agreeing to cease such activities. However, Beauty Supply Institute, LLC continued to offer and sell business opportunities in Maryland. The document details multiple instances from 2021 to 2023 where Beauty Supply Institute, LLC. sold business opportunities to Maryland residents without proper registration and disclosure, violating the Act and the 2020 Consent Order. The Securities Commissioner has issued a Summary Order to Cease and Desist and an Order to Show Cause, requiring Beauty Supply Institute to explain why a final order should not be issued to permanently bar them from offering business opportunities in Maryland. 

For more details go to: https://www.marylandattorneygeneral.gov/Securities%20Actions/2024/BSI_CD_Order_030824.pdf

According to information in BBB files, Beauty Supply Institute, LLC has a pattern of complaints alleging Contract, Sales, and Refund Issues. 

Specifically, consumers state Beauty Supply Institute, LLC (BSI) offers training, consulting services, and provides store opening services including site review, lease negotiation, product ordering, marketing, store set-up, etc. for individuals who aspire to become beauty supply store owners. After contacting BSI and purchasing a Store Opening package consumers either do not get any of the products or services offered or very small amounts of products, often damaged or used. Others state they are told the process should take three months in most cases, some could be a little longer, however, most consumers state the process has been months to years and is still not completed. Consumers also state they are left to pay loan companies, lease agreements, and unfulfilled contracts with no recourse. Consumers are requesting refunds; however, they are unable to get responses from BSI regarding their issues or get a refund for services not performed. 

On September 12, 2024, BBB contacted Beauty Supply Institute, LLC to request their voluntary cooperation in resolving the unanswered and unresolved complaints as well as their cooperation in eliminating the pattern of complaints; however Beauty Supply Institute failed to respond. This aspect of the Business Profile will be updated once additional information becomes available.