ComplaintsforJust Better Designz, LLC
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
****************************, owner of "Just Better Designs", began working with me on October 17, 2022 to create a channel sign. An artwork was agreed upon December 20, 2022. Then a contract outlining the various sion options was sent on December 30. 2022. The ootion chosen cost $4602.02. The request was to pay half down and then the following payments were staggered throughout the process. A check was written to Just Better Design on January 23, 2023 for $2301.01. After the pavment was made ******* was responsible for apolving and receiving the sion approval permit. The communication was constant prior to the payment, then later was a bit sketchy at moment, wherein he would not answer phone calls but later texting that the city was behind in their approval process due to the election that caused portions of ******** to be on their own and not served out of the Main Cobb County **************** We took it upon ourselves to go to the county in July to research the permit application ourselves and was informed that no application was on file.We reached out to *******, and as it had become normal, he didn't answer but later texted back savinome vas incorrecrane ne wouce ***** visite once ane ******** f didn't reach out. there was no information shared regarding where the process was. so called him and told him that I didn't feel comfortable working with him anymore. Then August 28, he showed up with a permit approval letter. And said that the sign would be available within four weeks since there was an approval. We tried to reach him since then and no communication. So the deposit was requested to be returned since it has been ample time given for him to supply the product and no response. At this moment, we have moved forward to find another supplier and request payment made to be returned. to add to it-Though he received an approval for the permit, no payment was ever made. Today, October 4, I went to the counties sign permit department and paid the sign permit fee.******************* incurred no cost in the process and is expected to return payment in full.Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I found the business on Fiverr.com, and he agreed to develop a suicide prevention application for the price of $4,500.00. Because I did not have the cash on hand, I wanted to charge the purchase on my credit card but FIVERR rejected the transaction. ******* said he had a workaround and sent me a link to pay him directly. Because the price was so great, I agreed at my own risk to deal with the seller directly. On June 23, 2023, I paid $4,500.00 for the service. Immediately, I noticed communication issues in that he did not provide updates. Eventually, he stopped responding all together. I he has made promises to deliver the app but to date, I have not received anything but a splash page. This minimal effort has helped him avoid criminal charges, but I am out over 4 thousand dollars. I am a disabled veteran with fixed income and I believe the owner took advantage of me for that reason.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.