ComplaintsforCamille Rose Naturals

Beauty Supplies

Additional Complaint Information

Customer Complaint:

Complaints on file allege that the company either failed to ship an order after payment was received, or only shipped a partial order. Consumers indicate that they attempt to contact the company to track their shipment or request a refund but in most cases do not receive a response from the company.

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Initial Complaint
08/23/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought products from Camille rose on ****** **** 2024, a total of $46.87 was spent. They have a policy if an item takes more than 7 days to ship they'll provide a full refund. It has been nine days and I have contacted them 4 times, and have gotten no response.
Business response
08/23/2024

Hi *********,

We want to apologize for the inconvenience this has caused you. We will send you an email to resolve the issue on your order. Thank you for your patience and support. Have a great day!
Customer response
08/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ********
Initial Complaint
01/31/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered from Camille Rose and i do love their products. However, a few weeks ago, I ordered some products, one being the Hair Growth bundle. I was very excited to use it, However, when my package came, I noticed the box seemed a bit smaller and lighter than expected. When I opened the package, I should have had 5 items and only received two items. The bundle I ordered wasn't in the package. This is NOT the first time I ordered from the website and items were missing. I have emailed customer service MULTIPLE times and I still have NOT received an answer and my patience is beginning to run thin. I am hurt as I am a loyal customer to this site and I still have not received my products that I have paid for nor have I received a reply. I would like the items I paid for and it's a shame I have to report it to BBB, but I feel I am left with no other options.
Business response
01/31/2024
Hello Valued Customer,

We want to apologize for the inconvenience this has caused you. We will be reaching out to you through email so that we can rectify the situation. Thank you for your patience and support. Have a great day.
Customer response
02/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* **********
Initial Complaint
12/29/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On November **** I placed an order for 14 bottles or Camille Rose Hair products. I received 11 bottles and some the bottles looked used. One of the bottles had a foul odor, I have not even bothered to check the remaining bottles. I reached out to them and all I have received in return is an automated reply. This company is attempting to rip me off, and I do not appreciate it being that I have been a loyal customer. Shipping used bottles, and old bottles of product simply will not suffice. Charging me for bottles I never received is absolutely absurd. This business is a SCAM!!! I do not have documentation, other than my email that I sent. I do however have a video of me opening the box and finding out there were missing items.
Business response
01/03/2024

Hello Valued Customer,
We would like to apologize for the inconvenience this has caused you. We will be reaching out to you shortly through email to rectify the situation. Thank you for your patience and support. Have a great day.
Customer response
01/03/2024

Complaint: ********

I am rejecting this response because it took me to go through BBB in order to get a response from someone. The shipment was delayed, it did not arrive in a time that it said it would arrive. When it did arrive and I went to open one of the products, it looked used, the seal was broken! I no longer trust the company to follow through on their word. I do not trust they will send the missing bottles, because they failed to send them the first time; but sent me packing slip as if they sent a complete order. What a SCAM! Refund please, you can email me a label, and I will gladly send you back your products.

It is taking everything in me, not to post this all-over social media. I have a following on Y******* ******* * ********* please refund my money. I am trying to give you all a chance, before I began showing them what you sent and did not send me. I have already filed a complaint with consumer protection with the district attorney. I will file complaints with every government agency I can find to raise awareness that your company is cheating its customers. I do not like being ripped off or cheated out of my money. Your CEO is making millions, how dare she steal from me. Refund is the only acceptable resolution, send me a return label, you can have your incomplete shipment back!

Sincerely,

******* *****
Business response
01/04/2024

Hi ****** ******
We want to apologize for the inconvenience this has caused. We will cancel the new shipment and send a return label through email. We will issue a full refund. Please allow 3 to 5 business days for the refund to be process to the original method of payment. Thank you for your patience and support. Have a great day.
Initial Complaint
12/29/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered three of their bundle boxes on *****/2023 & when my box that says it contains three bundle boxes came *****/2023 I found it strange that the box was light. When I opened the box which was supposed to be Christmas gift for my girls. There was only one bundle box inside the box. The receipt in the box said it was suppose to contain 3 boxes. I emailed customer support and there is a robot automated email response that doesn’t answer my issue. I called their phone number which has been disconnected. I reached out to ALL their platforms via messages and it’s a robot response. They out here robbing peoples money. They should be shut down if they can’t fulfill the orders or have someone to make things right. I lost $80 of my children’s gift money ordering from them direct. This is very disappointing that now I have to wait till next payday and tell them we will not be supporting their brand anymore.
Business response
01/03/2024

Hi *******,

We would like to apologize for the inconvenience this has caused. We want to correct the mishap that has happened with your order. We will be reshipping your order to you. You will receive an email with the tracking number. Thank you for your time, patience and support. Have a wonderful day!
Customer response
01/11/2024
Their phone number listed is still disconnected. They need to work on their customer service skills so no one else goes through what I went through. The fact that I had to go through BBB to get my products instead of them is sad.
Initial Complaint
09/15/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
BEWARE! this company has the worst customer service, they have a disconnected phone number and do not respond to emails. I am still waiting for my order, i have emailed, *** *** message, etc only for them to like my comment and say they will email me about my order, but still no response. its really sad, after people spend money ordering and supporting this black owned business, only for them to ignore their customers and treat them like dirt. this is literally the 2nd time i have reported them to the bbb. i havent ordered from the company's site in years, i wanted to give them a 2nd chance, but its the same old disrespect. ORDER #******, unshipped and un delivered, yet paid for
Business response
09/15/2023
We will reach out to the customer through email. Thank you.
Initial Complaint
09/08/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recieved a partial order from Camille Rose. Item# ******* ******** ******** *** *********** was never recieved but was on the receipt. I called Camille Rose but the number (on the receipt) is disconnected. I sent several emails and sent a message on Instagram and no response back. Order # ****** Date* ****/23 User: ************ Ship Date: ****/23
Business response
09/08/2023
We well be reaching out to the customer through email.
Initial Complaint
06/21/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered products 8 business days ago. I paid for 5-7 business days shipping. The products still haven’t come yet. I went to contact them and their phone has been disconnected. I also read their reviews. They seem to not answer emails either. My order number is #*******
Business response
06/21/2023
We want to apologize for the inconvenience this has caused and we will be respond through email.
Customer response
07/01/2023
My products came to me late but they came. Thank you!
Initial Complaint
04/25/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered from this company, and received an incorrect order. I have contacted them 4 times (3 times by email and once by social media) to get the correct items, and have received no response. I’m frustrated because this isn’t the first time it has happened. The last time I gave up and just stopped contacting them. I would like someone to respond to me and rectify the issue.
Business response
04/25/2023
Hello Valued Customer,
I want to apologize for the inconviecne this error has caused. I want to let you know that I will be sending over a new tracking for the replacement order that will ship today. Thank you again for reaching out and being a loyal customer to our brand. Be safe

Customer response
04/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely
Initial Complaint
03/01/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received order missing 3 items. Contacted the company but phone number is no longer in service and no response from the email. Order#****** Would like a reply and missing item. Items missing. ** ******* ******* ******* *********** ** **** ******* ****** *** ** ***** ***** ***** *** ********* **** ********* *** it used to be boxed with an extra sponge? Now no box and 1 sponge and more expensive.
Business response
03/03/2023
Hello,

We do apologize for the delayed response regarding your issue. I have our Team packing the missing items and this will leave today. I will email you over your tracking information as well as issue a refund for the missing Youth burst due to being out of stock. Thanks again and be safe
Initial Complaint
01/30/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*Amendment of email sent directly to company* This is my FIFTH point of contact with this company regarding my order #******. I reached out by email 4 times and on the verified social media page once to no avail. All I want is the product I paid for. I was sent the incorrect item, promptly notified them immediately after unboxing, got a reply the next day stating that the proper item was shipped on ***** It’s now **** and I’ve now gotten a reply to my email question why my product hasn’t actually been shipped (only a label printed) and was told that the product is now out of stock although I was deceivingly told that my product was allocated and shipped as a result of an error their end as a business. This is the second time I’ve gotten the wrong item and I shop with this company frequently. This is unacceptable and I don’t appreciate being led on. Way to ruin my experience as a consumer. I just want my missing item so I can gift my loved one their set WELL after their birthday, thanks to this fiasco.
Business response
01/30/2023
Hello Valued Customer,
I want to apologize for the delayed response regarding this matter. I researched this order and see that you're missing the ******** **** ****. I sent this up to our Accounting Team and they should issue a refund for the missing item due to this being out of stock. Thanks again for the support and be safe

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ComplaintsforCamille Rose Naturals

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