ComplaintsforMidSouth Community Federal Credit Union
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Complaint Details
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Initial Complaint
06/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for the debt with MIDSOUTH COMMUNITY FCU. I do not have a contract with MIDSOUTH COMMUNITY FCU. You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person. They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attached as well, they are in major violation.Business response
07/10/2023
I have reviewed Ms* ********'s account record with MidSouth. I am showing that proper identification was used and the social security number that is attached is the social security number we were provided at account opening. Because Ms* ******** is stating that the account was opened through identity theft, MidSouth will remove the negative record with ************ This will take 30 to 45 days to reflect with ************
Thank you.
***** ****
Initial Complaint
03/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I reviewed my Consumer Reports and noticed that I had one late payment on an account that I was never late for. Midsouth FCU have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with Maximum Accuracy. I have never been late on payments for this account: : MIDSOUTH FCU): (Account #******** Please investigate and provide Proof with statements showing that these payments were late. If proof can't be provided, I demand these payments be updated to on time as they should be as I was NEVER Late.Business response
03/27/2023
Heather S******** Assistant Vice President of Member Services spoke with ******** ******* on Monday ***** *** **** around 2:50 PM. She explained to Ms. ******* why MidSouth reported her late on her loan payment with the credit bureaus. Ms. ******* understood why she was reported late and requested a copy of her statements. Statements were emailed to Mrs. ******* on March *** *****Initial Complaint
05/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
************************* A states i have the right to privacy. ************************************* : It also states a consumer reporting agency cannot furnish account without my written instructionsBusiness response
08/19/2022
Business Response /* (1000, 5, 2022/05/12) */ Ms. ******* had an account with MidSouth Community FCU. The account is being accurately reported to each consumer reporting agency. If Ms. ******* wishes to discuss her account status, she can contact me at ************. Thank you.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.