Complaints

This profile includes complaints for Volvo Cars of Macon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Volvo Cars of Macon

  4781 Riverside Dr Macon, GA 31210-1115

  
• 

  Volvo Cars of Macon

  PO Box 4548 Macon, GA 31208-4548

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified Mercedes **** *** that I was told was in excellent condition. I was shown a video describing how great the condition of the care was in. The car was shipped to me and upon inspection I saw that the front paint repair that I told was done was done poorly, that the rear bumper was painted (even a worse job) the window trim was badly oxidized. I took it to a detail shop and they described the poor bodywork done. The window trim is also badly oxidized. This was not told or shown to me. Again it is a cretified car. They kept telling me it was certified and it had to be in great shape to be certified.

  

  Business Response

  Date: 11/26/2024

  After discussing the customer's concerns with the vehicle, we have offered a full refund upon return of the vehicle.

  Customer Answer

  Date: 11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my vehicle off on Tuesday October 22, 2024. The price of repair for my vehicle was quoted to be 537 and I could pick up the car, the dealership had no further communication with me and I called today Monday the 28th and I was told that the price to pick up the vehicle was $808 which is $300 greater than the price originally quoted.

  

  Business Response

  Date: 10/29/2024

  As with nearly every client concern that I address, the challenge is always a misunderstanding of what service is being quoted.  The customer brought the vehicle in for a "Check Engine" light concern. We charged a one hour diagnostic fee to discern the customer complaint. The customer had added an aftermarket air filter to his vehicle causing a wiring short which lead to the Check Engine light. After the cause was diagnosed, the customer was quoted a separate amount to actually repair the issue. The two separate charges led to the customer complaint. After discussing the confusion with the customer, we discounted the diagnostic fee off of the total invoice.

• Initial Complaint

  Date:07/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of June, I had a car wreck en route to my move from ******** ** *******. Needing a vehicle, I found one about 100 miles north of my new home in *****, ** with the Volkswagen branch of the Jackson Automotive Group. I was interested in the 2023 Tiguan they were selling for $25k. After the test drive, I requested a loan from my bank, *****. The salesman kept pressuring me to go with the loan from the dealership's finance company and guaranteed he could get me a better interest rate and informed me it would be around 10%. Later he told me it was a couple of points higher, but I was never informed what the interest rate actually was. I agreed to the financing and informed the salesman that I planned to have the loan paid off in the next couple of months, of which he didn't provide any red flags. I left that dealership without knowing who the finance company was and the contract I read looked like I had financed $10k with a 15.5% interest rate which would accumulate to $18k over the course of 60 months. Once I received the notice from the finance company (a different finance company than their finance division informed me of days after the sale when I asked for it), I found that I had been financed for $18k and if I paid it off today it would be $18k, not the $10k that I thought I had been financed for. If I were to pay the 60 months' worth of payments, it would end up costing me $26k (an amount more than what they were even selling the vehicle for) and with the $15k I put down, a $25k vehicle will have cost me $41k.

  

  Business Response

  Date: 07/08/2024

  We have attempted to reach out to the customer to better understand his concerns.  We feel this is a simple misunderstanding of the items such as an extended warranty that were purchased in addition to the vehicle.  In addition, we do not believe he understands that he can payoff/re-finance the vehicle with any lender he chooses with no pre-payment penalties, and the unaccrued interest would fall off the balance due. We urge the customer to reach out to the Finance Manager or General Manager to thoroughly explain and address his concerns.

  Customer Answer

  Date: 07/08/2024

  
  Complaint: ********
  
  I am rejecting this response for the foolowing reasons:

  1. I have returned the phone call from the Finance manager which went to voicemail and have not received a return phone call as of yet. I have reached out to the Finance Associate who I worked with o this car and have received no responses except incorrect information of what finance company I am indebted to.

  2. The business claims that I have a misunderstanding of a warranty.  If I have a misunderstandning of it, that would indicate they added aditional warranty(ies) that I was not made aware of.  As the salesman explained to me when I asked what the total cost of the vehicle would be (it was advertised at $23K), that with the additional warranty provided it raised the price to $25K, which I was comfortable with. Of course, since I have received no copies of the electronic documents I signed, it is difficiult to ascertain where all the numbers are coming from.

  3. I cannot simply pay off the $10k that I thought I was financing. According to LAW 553-F=GA-ARB-e 7/23 I was given a 15.38% interest rate, far above what the salesman quoted me at 10%. The Finance Charge is $8,106.12 (an amount I thought was how much interest would be acrued should I make all payments for 60 months). The amount financed is $18,074.88 (which I understood to be the $10k financed and the $8k of interest accrued over 60 months). According to ** ********* who I owe the note to, I was financed for $18k and this would be my payoff amount as of today, but if I were to do my monthly payments for 60 months, it would cost me $26k plus the $15k I put down, which is a total of $41k for a $25k vehicle. 

  I would like the credit charge removed completely or the loan canceled and the using of my bank's approved loan instead. This is what I had wanted to do originally, except the saleman wouldn't hear of it and kept pressuring me to use their loan and nowhere did anyone indicate I would incure an 80% credit charge on the loan requested. Had I known this, I NEVER would have agreed to such a theft.

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/08/2024

  The Finance Director had spoken to the client before he responded to our answer and explained all the numbers in detail. We offered to cancel the extended service agreement the customer purchased, and reiterated he was free to re-finance with any lender he chose.  

  Customer Answer

  Date: 07/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I have spoken with the Finance Manager and he was good enough to explain to me where the extra charges came from. He did also explain he could remove the finance charge for the extended warranty from my overall cost. However, I reject in part because I was assured that I would receive a copy of what is covered on this warranty and I have yet to receive it. Since I am unable to see what this warranty covers, I have requested it to be removed. I would also like the digital copiues of everything that I signed.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/15/2024

  All of the client's signed documents and the service agreement cancellation have been emailed to him. Once he returns the completed cancellation form, the refund will be processed.

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2023 I purchased a ******** **** ******. I signed paperwork and was approved for for financing through my personal bank. Upon receiving my first statement I realized the finance manager illegally financed my car through the dealerships financing department at an interest rate that is 2% higher than what I signed for. When calling my bank the bank confirmed they did receive financing paperwork however the deal was never sent over after purchase. After calling the dealership for 2 weeks, a manger was finally spoken to and there is no explanation behind this.

  

  Business Response

  Date: 11/20/2023

  I was able to reach the customer by phone to discuss this concern. After some research, it appears that there was confusion over the interest rate that was actually offered to the consumer by their lender at the time.  The interest rate offered through our lender was actually less than that of the consumer's lender.  I can only assume the lower rate quoted was on a newer vehicle. I apologized to the consumer for these facts not being explained better at time of the transaction.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 **** on ***/23. I have yet to receive floor mats or a manual (in English). We have to rely on ******* for simple tasks. I have been in contact with the sales representative just to get the run around. I didn’t think that it would take a whole month to get something so minute, especially when there are several cars on the lot. I will not be getting my vehicle serviced here at all, especially when I’m receiving such poor customer service. The fact that the GM lied about $1000 oil changes in order to try to up-sell a maintenance package instead of making sure that I have my essentials leave me to believe that I’m going to continuously get taken advantage of. This is why my next car will not be a ********!

  

  Business Response

  Date: 08/29/2023

  As with nearly all customer concerns, the communication between the client and our sales staff was poor.  The customer has been contacted to inform her that the floor mats for her vehicle are available for pick-up immediately, and the owners manual will be ordered through our parts department.  Once the manual arrives, the client will be contacted for pick-up.

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit was ran knowing the vehicle had been sold and never called back with any information

  

  Business Response

  Date: 07/17/2023

  When the customer initiated the process of trying to purchase the vehicle, it was not sold.  However, after the customer's credit had been processed and submitted to the lenders for approval, another customer purchased before his approval was obtained.  This does happen sometimes, though not often, and the customer was notified of the circumstances by the sales associate. A vehicle is available to purchase by anyone until a commitment with funds is made.  We are currently in negotiation with the customer on another vehicle in stock.

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into your dealership on May ** and purchased a 2015 ** ***. We explained to them while we were there that we were going to use our own bank. They ran our credit gave us a quote. We again said we were going to use our own bank. We were then told we needed to sign all the paperwork, including the finance agreement, but would tear it up when they received the information from our bank, they never tore up the financing. My bank sent a check to your dealership which then had to be sent back because they had sent us through your financing. Now we have to pay off Ally and it is already $200 more than when we purchased the car because of accruing interest which I do not want to pay …Not only has this messed up the car deal but has also messed up our home closing because we have now two car loans listed on our credit report . The vehicle is still in your possession in your body shop. I would like to know when I can pick up the vehicle and what you are going to do about the financing issues. I am extremely frustrated and disappointed with the process experienced at your dealership. Quinton was great while we were there, but it has fallen apart drastically since we walked out the door!

  

  Business Response

  Date: 06/06/2023

  This complaint may have been filed before I had called the customer to discuss their concerns yesterday.  The customer had already reached out to me directly via email. This concern is valid and was due in large part to my finance manager not completely understanding the customer's intentions regarding the finance source for their new vehicle. I called the customer to ensure them that I would indeed cover the additional interest they had incurred due to the mistake, and that I would help in any way to correct the mistake with their credit union. Both myself and the sales associate are in contact with the customer.

  Customer Answer

  Date: 06/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

  I filed this in advance of speaking to the manager.  They were wonderful and very accommodating.  They have more than handled my issues 

• Initial Complaint

  Date:05/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *********************** from this dealership in******** 2022. They gave me a list of all services performed on the vehicle. I waited a couple days after purchasing the vehicle for other work to be completed. I was assured that the car was in perfect condition. On today, ***********, I was told by their service department that my car needs front struts. This should NOT be the case for a car I've just 5 months.

  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/06/01) */ ************************************************************************************************************************** Unfortunately, this is the first I have heard of this concern. The customer purchased a 12 year old vehicle, and eventhough every effort is made to reconditon a pre-owned vehicle to acceptable standards, we do not replace every part on a pre-owned vehicle that shows wear. We do however replace items that would be considered a safety concern. As noted by the customer, all of the reconditioning work we performed was reviewed with the customer before the purchase. In the interest of customer satisfaction, I will be happy to discuss performimg the requested replacement at a discounted rate. Consumer Response /* (3000, 7, 2022/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have yet to be contacted by Jackson Automotive Group about a discount rate. The response was written to pacify the BBB. They have no intention to do anything. I want the struts replaced at their expense since they had to be bad when I purchased the car five months ago. I will not accept their resolution at this time!