ComplaintsforRiverside Ford-Lincoln

• Initial Complaint

  12/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I pre-ordered am F-150 *********. The truck that got delivered to Riverside Ford was sold to somebody else, but Ford thinks it was sold to me. I've tried calling and emailing, but it is always a salesperson that talks to me about trying to sell me a car, not about my actual problem. I need the $600 deposited for the truck refunded.

  Business response

  12/12/2023

  Thank you for taking my call so that we are able to resolve this. 
  I have submitted a check request for your refund of $600.00. It will be in the mail today or tomorrow. 
  With regard to the sale of the truck. We have sold it to a resident of ********** **. 
  it was properly reported, titled and registered in the customers name and address which I personally verified in our reporting system with Ford. 
   I think the information you viewed, may be the order history record which would still have the vin and your name attached as you were the original intended final owner.  This is normal and in no way should imply ownership on your behalf. 
  please feel free to reach out to me if you have further concerns. 
  Thank you again for letting us know about this so we could resolve it for you. 
  My sincerest apologies for any inconvenience we may have caused. 
  

  Kevin F******
  ************
  

  Customer response

  12/27/2023

  
  Better Business Bureau:
  
  I have not yet received the refund, but once it is received I will be fully satisfied.  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have a Ford car under extended warranty. The car was taken in January for a major issue. It took over a month to repair. It took repeated calls to the service center to get any answers on the status. We got the car back and still had major issues (still under warranty). It has been another month with only one communication this month. They have given us no timeline for when we can get it back.

  Business response

  02/20/2023

  We have made contact with the customer and resolved this issue.

• Initial Complaint

  10/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Quarter panel part priced at 2600 from Riverside Lincoln ford. I was speaking to Tristian and he was the one that was in contact with me and my body shop. Before purchasing the part, I had my body shop confirm that it was indeed the part. When I got the confirmation I contacted Tristian back. I asked him to send pictures to my shop before it leaves and I paid him for the part. He told me it was in good condition and said he would email them over. A few days later my body shop contacted me saying that the part came and that it was damaged. I asked my shop if Tristian had sent the photos that he had taken before it left, I was told no. I contacted Riverside and spoke to Tristian and he sent me the photos showing the damage that was on the part when it left. He didn't make me or my body shop aware of the damage before I paid for the part so he said he would speak to his manager and see if they could cover the cost of the damage. Since that conversation Tristian have blocked me. They won't answer the body shop or my calls. At this point imma need something done because the damage to the part totals almost 500 dollars. The remedy that I need is the amount to cover the damages of the part or a replacement part.

  Business response

  10/10/2022

  Business Response /* (1000, 5, 2022/10/07) */ Tristian forgot to tell me about this part being damaged and what we needed to do to fix this issue. Today October the **** I called the body shop that the part was sent to and asked exactly how much the shop needed to cover the damages to the part. ********* body shop said 350.00 is the price for the repairs. We gave credit back to the customer's credit card today and I also emailed a copy to ********* body shop. I called the customer who was paying for the repair, and we agreed that the credit was done. He is now waiting for it to show up on his bank information. I believe everything is taken care of. ********* body shop's phone number is********************* ******** who purchased this panel was called at telephone number ************* Thank you. Consumer Response /* (2000, 7, 2022/10/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Since first filing this complaint I've gotten in touch with Adam. He has been a big help. He remedied the situation for me. Thank you.

• Initial Complaint

  06/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Riverside Ford has been unable to keep "clear" communication with their customer service. I'm getting the run around on my ************ **** ***** . They have had my truck since May ***** My warranty has approved the work on truck on June *** with a guy named Tyler(riverside ford). I was approved for a rental june **** for 5 days. Here it is June ***** just got off the phone with Taylor(customer service over my truck) and he tells me they still waiting on a adjuster. He also told me it would be a 25 hr job. So it should've been done. Now I'm going to have to get approved for additional time on this rental because of this run around. Also through this whole process they don't return calls when you leave voice-mail. I'm losing money in account of the run around they doing and it's ridiculous and Unprofessional like.

  Business response

  07/28/2022

  Business Response /* (1000, 5, 2022/06/21) */ ******************************************************************************************************* I spoke with Mr.****** on 6***/22 and advised him that the engine assembly needed to repair his vehicle is on backorder. The first available engine assembly will ship in 12 weeks. Riverside Ford has no control over back orders and like most repair shops are doing all possible in this time of parts shortages. I advised Mr.****** that we are working with his after market warranty company to obtain an engine as soon as possible. Business Response Resolved

• Initial Complaint

  05/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased the custom ordered *********************** on *******, 2022, signed all documents and paid them the deposit of $1,000.00. Received the custom order email from Ford on *******, 2022 that my order was confirmed. The owner of Riverside Ford-Lincoln ************ told me ********, 2022 that he could not sell me the custom ordered vehicle I ordered because he has other customers offering $20,000.00 over what I purchased the vehicle for and he "had 100+ employees he had to feed their families" "If it were only $2,000.00 I'd let it go". The Ford dealership has cancelled my custom order and sent me a deposit back. All I want is the Bronco I ordered at the price I signed the contract for.

  Business response

  08/19/2022

  Business Response /* (1000, 5, 2022/05/06) */ Mr. ****** never signed a contract or purchased a ******. There is no ****** to purchase. He has been given his deposit back, as he says and the order has been cancelled.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩