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ComplaintsforGable Masters Roofing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March ***** Gable masters Roofing repaired a barn and well roof as well as reattaching a section of bricks on a well that had come detached from the rest of the well wall. I paid $200 extra dollars for the repair of the brick wall. The repair of the brick wall did not turn out well. The repaired section is now shorter and wider that it was previously which look like that the bricks are beginning to fall off. Also, the repaired section is now becoming detached from the rest of the bricks. I paid for everything when Mr. *******, the owner was preparing to leave, a mistake of mine. I had noticed that one brick seemed to be longer while they were there but didn't realize how bad it was until I had more carefully examined the section. I called Mr. ******* and sent pictures of the wall and he told me that he was getting someone else to repair the section. However, time passed and I didn't hear anything so I called him again and stated to him that if he would refund me the $200 I paid him, I would get someone else to fix it if he couldn't find someone to fix it. He assured me that he would come the next day (Apr **** and bring the $200 to me. As of this date I have not seen or heard anything from Mr. *******. I think that Mr. ******* really knew that the section was not correct on March **** but just didn't want to take the time or expense to repair it. I am disappointed that Mr. ******* didn't do the honorable and honest thing. It's bad when the owner of a company will not do what they say they are going to do. You can't depend on them and I don't think that this helps the Company's reputation. I just want to get the brick wall to looking better than what it is now. I would like the refund of $200 or the wall repaired like it should be. In addition, I also mentioned to Mr. ******* that a piece of tin on the roof was loose on the barn roof that he had repaired and I never heard anything about that either.Business response
07/27/2022
Business Response /* (1000, 5, 2022/06/09) */ We apologized to the customer for our delay in refunding her $200. The $200 was refunded. Moving forward We will have better communication with the customer and within our own company with issues such as this.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.