Complaintsfor360 Automotive Group, Inc.
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Complaint Details
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Initial Complaint
09/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Car was purchased ****23. I made a down payment & salesman stated I owed $500 more. I asked him if the amt was going towards my balance for the vehicle. He stated yes. Per my contract with them, it has that I only put $3000 down so where is the other $500 going. Why can’t I pay the $500 through the business like any other monthly the payment but you’re (Aubrey P********) specifically requested me to send it through ******* or give him cash. The paymnt hasn’t been added to my balance.Business response
10/16/2023
The matter has been resolved directly with the consumerInitial Complaint
08/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased the car **** **,2023 I was involved in an accident **** **,2023 . The car was deemed as a total loss . The insurance company couldn’t pay the car off to my lien holder because my last name was spelled incorrectly on the bill of sale and the car didn’t have a Georgia title. They corrected the paperwork and got someone to forge me signature for the car to be paid as a total loss . They ended up not honoring me as the owner and put the title and registration in their name.during this process the car was sold to another party, so I wasn’t giving the option of buying the car back or starting to make or finish payments. I was never able to go pay the tag and title fee because my last name isn’t ******** **** ******. I would like a refund of my deposit because I don’t have the car in my possession and by law I never was the owner
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.