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ComplaintsforNalley Collision Center Marietta
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I dropped off my vehicle for repairs on Nov. 21st, repairs were made before an estimate was finalized. I disclosed I had previous damage to the bumper and that information is in the initial statement. Now I am being told Im responsible for paying a climbing remaining balance although these repairs were made before the final estimate was approved. Every time I get State Farm to contact them on my behalf, the amount changes. My insurance will not cover it because I only have liability. The shop is refusing to release my car and using scare tactics to force payment. He falsified information saying my car was picked up on Thursday, Jan. 11th but we have yet to come to an agreement for the release of my vehicle. Im unsure why ******************* with this collision center if they are not following protocol or proper procedures. My name is even incorrect although, I filled out paperwork.Business response
01/31/2024
Manager is reviewing file and claim with State Farm. We should have a resolution by 2/5/24
correspondence from you was addressed to a ***************************? and not received by the appropriate party till this week.
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Contact Information
1290 Franklin Dr SE
Marietta, GA 30067-8763
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.