Complaints

This profile includes complaints for Marietta Auto Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marietta Auto Sales

  1666 Roswell Rd #400 Roswell, GA 30062

• 

  Marietta Auto Sales

  1745 Roswell Rd Marietta, GA 30062-3904

• 

  Marietta Auto Sales

  1666 Roswell Rd Building 400 Marietta, GA 30062

• 

  Marietta Auto Sales

  1666 Roswell Rd Marietta, GA 30062-3637

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never leave reviews. Ever. But after my experience with them, I decided that have to. I will also be sharing with the BBB.On 3/31/25, I came in to purchase a vehicle for my wife. They walked through their process to appraise my vehicle and came back with 18k for my trade. We went back and forth on my payoff and landed on an out the door price for the new vehicle. My wife wanted to process it; so we left for food and called them on our way home to accept the deal. They sent over the deal proposal and I sent in a 1k deposit to hold the vehicle for two days (we had to wait til after our house closing). I then discussed all this with our sales *** and headed an hour and half from **** to Marietta.Once I got there, I had a check in hand but was told that their was a clerical error on their part and that they could not honor the appraisal amount. They said they appraised the car at 37k miles but my actual was 103k miles. But even the proposal they sent over had the 103k miles on it. Again, I had already sent money to secure the vehicle. They said that they realized the mistake was made the day before, but yet again nobody called me. Instead, I drive from **** w/ two kids to make the deal. To be told oops this was an honest mistake. Their ** acknowledged that their manager made a mistake, but communicated that they could not do the deal agreed to and that I made a deposit on (I have all the documentation). This was not a verbal agreement. This was a proposal written out and then a financial transaction.They made a mistake and the renigged on their own proposal. If interested in buying a vehicle, look else where.

  Business Response

  Date: 04/18/2025

  We sincerely regret that your experience did not align with your expectations. We understand that such a decision is not made lightly and often involves weighing various factors, including budget constraints, specific vehicle requirements, and long-term ownership plans. 
  
  It is evident that an error was made in your favor. However, due to the inability to make a timely decision, the opportunity was forfeited. Please note that until two signatures are present on the transaction, it remains a discussion rather than a finalized agreement. For a contract to be valid, it requires an offer, acceptance, and consideration. As you have stated, "My wife wanted to process it," indicating that you did not accept the offer. We retain the right to modify any figures that have not been mutually agreed upon, which is part of the negotiation process.
  
  Your feedback provides valuable insights that help us identify areas where we can enhance our services and better meet our customers' needs. We sincerely hope to have the opportunity to make things right and regain your trust. Our team is dedicated to finding solutions that address your concerns and ensure your satisfaction. We will look into this matter and make adjustments to our processes as needed. 
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a deposit on a vehicle, had my credit checked by them was told delivery would be added to the loan, was given payment amount then they called 3 hours later saying they no longer had the car. They then tried to sell me various other cars on the lot that I had no interest in. I asked for a refund. They tried to guilt me into accepting another car because they had "worked so hard on the deal". I again asked for a refund. They said the finance manager would do this. The next day no refund had been issued so I called and was given the run around to various people finally one of the managers said refund will be issued in 24hrs. I'm on day 3 no refund has been issued. My wife has been calling and being given the run around and being hung up on. When she did finally speak to someone they again told her we need to wait guess what 24 hrs. ************ has no intention of being honest. An honest company would have immediately given a refund when what was paid for could not be delivered. They are in breach of contract and openly avoiding conversations and rectification of this issue.

  Business Response

  Date: 03/24/2025

  Your refund was processed on the same day as requested, demonstrating our commitment to prompt customer service. However, it's important to note that due to standard banking procedures, which typically do not include operations on weekends and holidays, there may have been a slight delay in the actual transaction appearing in your account. This delay is a common occurrence in the financial system and is not indicative of any issues on our end. We want to reassure you that the refund has been fully processed and approved from our side, and we have taken all necessary steps to ensure its completion. If you haven't seen the refund reflected in your account yet, please allow a few business days for the banking systems to complete the transfer. Rest assured that we are here to assist you should you have any further questions or concerns regarding this matter.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23098772
  
  I am rejecting this response because: The refund has not been received and according to the bank is not incoming. I also find it strange no response or information was given until after police were notified today. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/25/2025

  Strongly suggest you call your bank or challenge the transaction with your bank. We have provided a receipt of your refund to help in your talks with your bank. Your refund was processed on the same day as requested, demonstrating our commitment to prompt customer service. However, it's important to note that due to standard banking procedures, which typically do not include operations on weekends and holidays, there may have been a slight delay in the actual transaction appearing in your account. 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2025 ***** Pilot from them in December. The entire experience was great. We were there very late into the evening, and the sales manager had left so they couldn't open the key safe to get us the second key. We were told they would mail it to us. This hasn't happened.We sent multiple text messages over the following two months to Faryal, our salesperson, who kept saying she was going to mail it. She eventually stopped replying. I tried emailing the company directly, and did not get a response. The car is great, and the buying experience was great. We just need them to provide the key as promised.

  Business Response

  Date: 02/25/2025

  We appreciate your feedback regarding our services. However, we must respectfully disagree with your assessment of the vehicle's representation. Our records indicate that the vehicle in question was received with only one key, and our advertising accurately reflected this fact. Furthermore, our website explicitly states the following disclaimer:
  
  Because we are a Used Car Dealer; we may or may not have, and therefore do not promise more than one key, owner's manual, floor mats, or provide a full tank of gas at delivery, but we will be happy to obtain any of the above at the customer's request and expense. 
  
  Furthermore, you have signed a "We Owe" agreement with our organization, which explicitly states, "Nothing owed or promised". Please refer to the attached document bearing your signature for verification.
  
  We request that you consider the sequence of events and actions that led to the current situation and acknowledge the limitations of our involvement in this matter. We believe that it is crucial for all parties to take responsibility for their decisions and actions, particularly in a situation where the facts may have been misrepresented.
  
  

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22987037
  
  I am rejecting this response because:

  We were told there was a second key. I have attached to this complaint the conversation between our salesperson and us. It is very clear about the second key, and the salesperson repeatedly stated they would be sending it. We only want what was promised to us. Trying to imply we are trying to attempting to get something outside of our agreement is insulting. Sending the promised key would settle the matter, and allow us to consider the dealership as living up to their word. If they have tossed the key then paying for a new one would also settle it, though it is far less convenient to have to go to the dealership to buy a new one.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/26/2025

  As previously stated, you have signed a "We Owe" agreement with our organization, which explicitly states, "Nothing owed or promised". Please refer to the previously attached document bearing your signature for verification. 

  The aforementioned contract bearing signatures is the sole binding agreement between our respective companies. In the absence of any additional documentation to the contrary, we are obligated to adhere to this agreement. As a Chief Operating Officer, it is presumed that you maintain a policy requiring written confirmation, typically in the form of a receipt, for all transactions conducted on behalf of your organization.

  We kindly request your review of the second signed document from your company, commonly referred to as the Buyer's Guide. Please direct your attention to the first sentence under the header titled "Buyer Guide." This sentence explicitly states, IMPORTANT: Spoken promises are difficult to enforce. Ask the dealer to put all promises in writing. 

  Your feedback provides valuable insights that help us identify areas where we can enhance our services and better meet our customers' needs. We sincerely hope to have the opportunity to make things right and regain your trust. Our team is dedicated to finding solutions that address your concerns and ensure your satisfaction. We will look into this matter and make adjustments to our processes as needed. 
  

  
  

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22987037
  
  I am rejecting this response because:
  
  the entire response doesnt make sense to me as it evades the obvious. However, the salesperson has now sent us the second key and we consider this resolved. I didnt have an option to close this out, only accept the last response or reject. If the business wants to reply stating they sent the key, as promised at the time of purchase, I will be happy to click accept.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5, 2024 I went to Marietta auto sales to inquire about A 2018 4SOUR runner. After getting my 2011 **** escape examined I was offered $500 for a trade-in. The sales person was veryadamant that I give her the title to the car that I had owned which was no problem. I understand that its part of the trade-in . once I purchased a car I put down $5007 on the 2018 vehicle. I was told by the sales woman that the dealership would take careof my tags and my plates that will be sent in the mail. My temporary tags expired January 19 of 2025. I called Marietta auto sales just to getan update on the status of my plate and that is what I was told by the title manager ********* that they had inspected not gotten title from the previous owner of the forerunner and that they were waiting on that item. She did told me I would have to go to local office to in order to get an Extension of my expired temporary tags which I was able to complete. I dont understand how they were able to sell me a vehicle whenthey did not have the title to the car themselves. I am paying insurance and a car note and maintenance on a vehicle that I donot have the tag me the title for whenever I called the business. My calls are being screened and whenever I am forwarded to Cassandras voicemail. I leave a voicemail and do not get a response. I had to reach out to their previous sales owner who no longer works for the business where I was told to leave a review on ****** in order to get someones response. Ive also told family and friends about this and they have told me to reach out to the Better Business Bureau along with getting a lawyer since Im paying on a vehicle, but they dont even have the title

  Business Response

  Date: 02/18/2025

  Your feedback provides valuable insights that help us identify areas where we can enhance our services and better meet our customers' needs. We sincerely hope to have the opportunity to make things right and regain your trust. We apologize that we are unable to rush the 2 state government agencies to produce your tags as they are currently processing thousands of other at the same time. Our team is dedicated to finding solutions that address your concerns and ensure your satisfaction. We are committed to working closely with you to explore all possible options and find a resolution that meets your expectations. We value your business and hope to turn this experience into a positive one, demonstrating our commitment to customer service and satisfaction. Please know that we are here to listen, understand, and work towards a solution that addresses your concerns and restores your confidence in our dealership.

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22923401
  
  I am rejecting this response because:
  
  I cannot get a 2nd extension on my temporary tags from my local Tag and ************ due to the amount of days that I have had temporary tags. I cannot drive my car without up to date tags and after speaking to the ** the business cannot give me a loaner car, advice given to me from the tag and title office, because he is a used car lot and doesnt have fleet vehicles available. I was told the electronic title is missing from ************** but that is something that I should not have to pay for because Marietta Auto Sales sold me a car they did not have the title to AFTER I handed them the title to my vehicle after a my trade in deal was made. Unacceptable and causing so much hardship on my end. 
  Sincerely,
  
  ****** *******

  Business Response

  Date: 02/26/2025

  We have diligently prepared and presented two comprehensive options to address this pressing matter. Our team has made multiple concerted attempts to reach out to you through various communication channels over the course of the past several days. Unfortunately, despite our best efforts, we have not yet received any form of response or acknowledgment from your end. We kindly request your immediate attention to this critical issue, as its resolution is of utmost importance. Your prompt action and feedback regarding this matter would be immensely appreciated, as it would allow us to move forward efficiently and effectively. We remain at your disposal to discuss these options in detail and answer any questions you may have.
  

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my range rover 6 months ago. Now for the 3rd time my low coolant light is on. Twice already I've spent HOURS (5+) on a Saturday there to have my car "fixed". The last time I went the service guy assured me that he throughly checked my coolant system, as it was the 2nd time in 2 months I was up there....2 weeks later my light is back on. Not only that I get calls and emails non stop from them asking them if I'm interested in the car I already bought.The day I bought my car a family was irate that they had their car a month, and it had then been sitting up there for 3 months waiting to be fixed, costing multiple thousands of dollars.When i was up there two weeks ago another family was in there livid that they bought a car the week before that an actual ***** dealership had told them needed 30k worth of repairs, AFTER already having it at the service shop within a week to be repaired. I regret buying from them, and should have seen the signs. Now I'm stuck with a car I pay for monthly, plus paying constantly to get it fixed, when its hardly driven since I work from home.

  Business Response

  Date: 02/08/2025

  We sincerely regret that your experience did not align with your expectations. We advise all potential buyers to thoroughly review our direct disclaimer as provided on our website, which transparently outlines important information, rather than relying on alternative sources. Our website clearly states, We recommend potential customers exercise their right to get a pre-purchase inspection before buying any used car from anywhere (dealer or private seller). You opted not to include our Protection Package, which would have provided a 30-day warranty starting from the date of purchase. Instead, you proposed a negotiation on the price and offered to acquire the vehicle on an "as-is" basis. We agreed to accept your proposal.
  
  
  We take customer satisfaction very seriously, and your feedback is crucial for us to improve. Your satisfaction is important to us, and we want to ensure we address any issues you encounter. Thank you again for bringing this to our attention. We hope to have the opportunity to make things right and regain your trust.

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within 3 weeks of purchasing the car my son began to have issues and took the car to a mechanic who advised the car needed a new engine. We decided to take the car to the ******** dealership for a 2nd opinion/diagnostic which confirmed that the engine was sludged and needed to be replaced at an estimated cost of $22K. While we didnt elect to purchase a warranty from the dealership, we had every intention of doing so but didnt anticipate that there would be issues within a few weeks of purchasing the car. In hopes that Marietta Auto would assist in righting this wrong I contacted the dealership on 12/15/2024 and left a message for the sales manager and also sent a message through their website. After not receiving a return call I called again on 12/16, 12/17, and 12/18 leaving multiple messages and I also sent an emailing asking that the matter be escalated to the owner. Although, I never received a call back the sales manager did co ntact my son and advised that he could bring the car in for a potential trade-in but it would not be for equal value. We had the car towed to the dealership and met with ***** on 12/21. She advised that their service team had inspected the car and found no sign of sludge in the engine. At this point the car wouldnt accelerate and there was a loud ticking noise from the engine however, they continued to maintain that there was no sludge in the engine and nothing that they could do. To add insult to injury they only offered a trade-in value of $8,000 which is less half of what he purchased the car for. While there we showed the service technician signs of sludge on the engine cap and he advised that he could only do what the sales manager instructed him to do which was nothing. We have incurred over $800 in towing costs and another $7,300 for a used engine. Its unfortunate that used car dealerships such as them are allowed to exist.

  Business Response

  Date: 01/13/2025

  Thank you for taking the time to leave us feedback. We would like to address the concerns you have shared in your recent review. Based on the information you provided to us, it appears that the problem with your car's engine may have resulted from the introduction of an incompatible chemical, which was not associated with our dealership. As per our understanding, your car was subsequently handled by a different mechanic who attempted to rectify the issue and please keep in mind also recognizes that you do not have a warranty. 

  We would like to remind you that during the purchase of your vehicle, our dealership offered you a Protection Package that included a 30-day Powertrain warranty for the engine and transmission. Regrettably, you chose to decline this offer, as well as the extended service contract that would have covered your vehicle for two years. We resent you the Used Car Buyers Guide paperwork both of you signed which states, "You pay all costs for any repairs. The dealer assumes no responsibility for an repairs regardless of any oral statements about the vehicle." Consequently, you accepted the car on an AS-IS basis, which means that any responsibility for subsequent issues falls solely on you, the buyer. 

  We request that you consider the sequence of events and actions that led to the current situation and acknowledge the limitations of our involvement in this matter. We believe that it is crucial for all parties to take responsibility for their decisions and actions, particularly in a situation where the facts may have been misrepresented.
  

  
  

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased. 2017 VW Passat on 1/3/2025, I declined the aftermarket service plan. The car broke down on the way home from dealership and was told you shouldve bought warranty and sorry we cant help you. I drove the vehicle for 38 miles, the sales person witnessed the lights flashing as well during test drive but they quit immediately upon test drive, now theyre back and its leaking gas under hood, again all within 12 hours of driving off and the dealership will not even return a call

  Business Response

  Date: 01/11/2025

  We sincerely regret that your experience did not align with your expectations. Your decision to purchase a vehicle with excessive mileage was a significant and considerable choice, which undoubtedly required careful deliberation on your part. We understand that such a decision is not made lightly and often involves weighing various factors, including budget constraints, specific vehicle requirements, and long-term ownership plans. We strongly advise all potential buyers to thoroughly review our direct disclaimer as provided on our official website, which transparently outlines crucial information about our vehicles and purchasing process, rather than relying on alternative sources that may not provide accurate or complete details. Our website clearly and prominently states, "We recommend potential customers exercise their right to get a pre-purchase inspection before buying any used car from anywhere (dealer or private seller)." This recommendation is made to ensure that buyers are fully informed about the condition of the vehicle they are considering. We believe that an informed customer is better equipped to make a decision that aligns with their needs and expectations.
  
  It's important to note that you opted not to include our comprehensive Protection Package, which would have provided you with a valuable 30-day warranty starting from the date of purchase. This package is designed to offer additional peace of mind to our customers by covering potential issues that may arise shortly after the purchase. It's a safeguard that many of our customers find beneficial, especially when purchasing vehicles with higher mileage. Instead of choosing this option, you proposed a negotiation on the price and offered to acquire the vehicle on an "as-is" basis, which means accepting the vehicle in its current condition without additional warranties or guarantees. After careful consideration of your proposal, we agreed to accept it, understanding that this was your preferred approach to the purchase. We respect our customers' choices and aim to accommodate their preferences whenever possible, which is why we were willing to proceed with the sale under these terms.
  
  We want to emphasize that we take customer satisfaction very seriously, and your feedback is absolutely crucial for us to continually improve our services and products. Your satisfaction is of utmost importance to us, and we are committed to ensuring that we address any issues you encounter promptly and effectively. We understand that purchasing a vehicle is a significant investment, both financially and emotionally, and we strive to make the process as transparent and satisfactory as possible for all our customers. Our goal is to build long-lasting relationships with our clients based on trust, transparency, and mutual respect.
  
  Thank you again for bringing this matter to our attention. We genuinely appreciate your honesty and the time you've taken to share your experience with us. Your feedback provides valuable insights that help us identify areas where we can enhance our services and better meet our customers' needs. We sincerely hope to have the opportunity to make things right and regain your trust. Our team is dedicated to finding solutions that address your concerns and ensure your satisfaction. We are committed to working closely with you to explore all possible options and find a resolution that meets your expectations. We value your business and hope to turn this experience into a positive one, demonstrating our commitment to customer service and satisfaction. Please know that we are here to listen, understand, and work towards a solution that addresses your concerns and restores your confidence in our dealership.

  Customer Answer

  Date: 01/11/2025

   
  Complaint: 22770396
  
  I am rejecting this response because:

  I have added the information from the dealer who inspected the vehicle. The vehicle wasnt  checked out by Marietta  auto Sales or these items wouldve been found upon inspection and driving.  There was no negotiation on price only demanding the dealer use my financing option and the terms i was approved under. Paying 13k for a vehicle that breaks down same day as purchase just shows what type of dealer this is

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/13/2025

  We sincerely regret that your experience did not align with your expectations. We understand that such a decision is not made lightly and often involves weighing various factors, including budget constraints, specific vehicle requirements, and long-term ownership plans. We strongly advise all potential buyers to thoroughly review our direct disclaimer as provided on our official website, which transparently outlines crucial information about our vehicles and purchasing process, rather than relying on alternative sources that may not provide accurate or complete details. Our website clearly and prominently states, "We recommend potential customers exercise their right to get a pre-purchase inspection before buying any used car from anywhere (dealer or private seller)." This recommendation is made to ensure that buyers are fully informed about the condition of the vehicle they are considering. We believe that an informed customer is better equipped to make a decision that aligns with their needs and expectations.
  
  We would like to remind you that during the purchase of your vehicle, our dealership offered you a Protection Package that included a 30-day Powertrain warranty for the engine and transmission. (See attachment) Regrettably, you chose to decline this offer, as well as the extended service contract that would have covered your vehicle for two years. Consequently, you accepted the car on an AS-IS basis, which means that any responsibility for subsequent issues falls solely on you, the buyer.
  
  Your feedback provides valuable insights that help us identify areas where we can enhance our services and better meet our customers' needs. We sincerely hope to have the opportunity to make things right and regain your trust. Our team is dedicated to finding solutions that address your concerns and ensure your satisfaction. We are committed to working closely with you to explore all possible options and find a resolution that meets your expectations. We value your business and hope to turn this experience into a positive one, demonstrating our commitment to customer service and satisfaction. Please know that we are here to listen, understand, and work towards a solution that addresses your concerns and restores your confidence in our dealership.
  
  

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22770396
  
  I am rejecting this response because: the car broke down within 30miles of dealership on way home from purchase. To this day I have not received a call back from any manager onsite. The dealership is responsible for the vehicle repairs as it should not have been sold without being checked out. The documents the dealer has provided back to show I declined the warranty isnt even the correct document, just in line with all the other things the dealer has done wrong
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased as 2016 **** Q5 on 9/14/2024 Saturday where I put down $5000 deposit . I myself test drove the car it was fine not issued on Sunday i smelled strong fumes I contacted ********* Auto Sales on Monday morning 9/16 explained i smelled fumes took the car back they had my car for 3 days saying the warranty was active etc. Days later they found nothing wrong, I continued to smell fumes, took it back 24 hours later same thing nothing is wrong that they could see on 10/17 i heard scrubbing and squeaking on 10/18 the breaks went down to the floor i took it to be checked out a Midas they informed me the Master Cylinder was cracked had the car towed $250 from ******* to ********* because they said it was unsafe to drive immediately contacted dealership they said to bring it it they kept for 2 weeks 10/31 or 11/1 same thing it ready we get the car test drive before we drive off make it to Decatur breaks smoking took it back another two weeks costing 500 in deductibles on for it not to be repaired. The reach out after Thanksgiving its ready we get there test drove it car breaks down less than 10 mile from the dealership we go back have the follow us they keep it all to say ready we get it make to Northside drive and its smoking. We have it towed to **** and they just informed its oil leaking in the engine , break caliper broke motor mounts broke oil leaking causing the contamination, timing chain and more on top of that they broke my trunk wires hanging and left it

  Business Response

  Date: 01/11/2025

  We sincerely regret that your experience did not align with your expectations. Your decision to purchase a vehicle with excessive mileage was a significant and considerable choice, which undoubtedly required careful deliberation on your part. We understand that such a decision is not made lightly and often involves weighing various factors, including budget constraints, specific vehicle requirements, and long-term ownership plans. We strongly advise all potential buyers to thoroughly review our direct disclaimer as provided on our official website, which transparently outlines crucial information about our vehicles and purchasing process, rather than relying on alternative sources that may not provide accurate or complete details. Our website clearly and prominently states, "We recommend potential customers exercise their right to get a pre-purchase inspection before buying any used car from anywhere (dealer or private seller)." This recommendation is made to ensure that buyers are fully informed about the condition of the vehicle they are considering. We believe that an informed customer is better equipped to make a decision that aligns with their needs and expectations.
  
  It's important to note that you opted not to include our comprehensive Protection Package, which would have provided you with a valuable 30-day warranty starting from the date of purchase. This package is designed to offer additional peace of mind to our customers by covering potential issues that may arise shortly after the purchase. It's a safeguard that many of our customers find beneficial, especially when purchasing vehicles with higher mileage. Instead of choosing this option, you proposed a negotiation on the price and offered to acquire the vehicle on an "as-is" basis, which means accepting the vehicle in its current condition without additional warranties or guarantees. After careful consideration of your proposal, we agreed to accept it, understanding that this was your preferred approach to the purchase. We respect our customers' choices and aim to accommodate their preferences whenever possible, which is why we were willing to proceed with the sale under these terms.
  
  We want to emphasize that we take customer satisfaction very seriously, and your feedback is absolutely crucial for us to continually improve our services and products. Your satisfaction is of utmost importance to us, and we are committed to ensuring that we address any issues you encounter promptly and effectively. We understand that purchasing a vehicle is a significant investment, both financially and emotionally, and we strive to make the process as transparent and satisfactory as possible for all our customers. Our goal is to build long-lasting relationships with our clients based on trust, transparency, and mutual respect.
  
  Thank you again for bringing this matter to our attention. We genuinely appreciate your honesty and the time you've taken to share your experience with us. Your feedback provides valuable insights that help us identify areas where we can enhance our services and better meet our customers' needs. We sincerely hope to have the opportunity to make things right and regain your trust. Our team is dedicated to finding solutions that address your concerns and ensure your satisfaction. We are committed to working closely with you to explore all possible options and find a resolution that meets your expectations. We value your business and hope to turn this experience into a positive one, demonstrating our commitment to customer service and satisfaction. Please know that we are here to listen, understand, and work towards a solution that addresses your concerns and restores your confidence in our dealership.

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-12-2024, I purchased a used car from Marietta Auto Sales(2015 ***** Cruze), through sales agent ****** *****, I test drove the car and everything seemed fine, so I continued with the purchase, later that same day I had a diagnostic done on the car(AutoZone),the fix finder read Check Engine(pass),ABS(pass),Emissions ready(no),Service Interval(pass), I attempted to contact Agent ****** ***** immediately, to no avail as it was later in the day,the very next day after the purchase the check engine light came on, I was able to get in touch Agent ****** ***** that day and she assured me she would help me address the matter, she did not,there were a mixture phone calls and text between her and I, I made several calls and left several messages and was told someone would get back to me, they never did. On 11-23-2024 I drove to the establishment in an attempt to discuss the problem and solution, I was introduced to service manager (****), he would not provide me with his last name, I explained my dissatisfaction, and that I receive another car or my money backI performed a diagnostic test in front him,as well as independent diagnosis of the car,to no avail. I contend that not only is Marietta Auto Sales attempting to defraud me, by requesting tags for an automobile they knew was not Emissions ready, while representing it is ,by applying for the tag defrauds the government as well. the Carfax report they provided me with states that on 10-31-2024, that the automobile passed emissions inspection, I bought the automobile about two weeks later(11-12-2024), and diagnostics reported that the automobile was in fact,not ready for Emissions, in that two week span the automobile went from passing Emissions, to not,they knew they were selling me a lemon,and now will not enter into arbitration as the contract states that as being the means of settling disputes. Please help me address this establishment,what they are attempting to do concerning this purchase is fraud.

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Marietta auto sales and noticed that there was an cooling leak the first day. I took the car back and Marietta auto sales attempt to With no help the next day had more issue still havent resolved. The issue have not even drove the car at all, but to them back-and-forth.