Business ProfileforFive Star Bath Solutions of Marietta

I paid over $9,300 for a shower / tub remodel done in January 2024 due to black mold. I specifically asked to have it sprayed and the installers did not bring it. I paid extra for a soaker tub, and they brought the wrong one. ****, the project manager, offered to use what was brought and just put the panel on the front. That's not what I paid for. I had change my mind on the panel to a tile look. I was never informed it looked fake. They did work with me to replace the style. Unfortunately, with the initial installation, the panel was installed off-centered and crooked. My ceiling had a chunk of sheet rock knocked out, black marks on my ceiling and my vanity, and my toilet seat was scratched up. There were small pieces of white plastic, cigarette buds and a huge nail in my yard and driveway. I expressed my concern to **** that the panel was crooked and the tub not leveled. Another installer came and redid the panels. It looked wonderful. I was told someone would be out to fix my ceiling. He showed up an hour and a half late with a paint brush, tube of caulk and bad attitude and left without doing anything. Then caulk started peeling, I noticed a crack in my sink and worst of all my tub was NOT leveled! I have constant standing water in my tub and run off in my floor when I shower. **** came out to assess the damage and showed up an hour late. He said my tub was only a fingernail off, but its still off! The sink, ceiling and caulk have been fixed in which the guys showed up an hour and a half late. Now I have more caulk peeling, the tub stopper has lost its shine, the whirlpool sticker is peeling, and noticed a stud or nail protruding from the top of my ceiling on the other side of the bathroom, and I have small dent in my tub. The dent is not in, it's out. I emailed them and asked for the sales person to come to my home so we can discuss what happened, what's wrong now, and how can we move forward. It's been two business days, and I've not nothing from them.