Business ProfileforKitchen Design Innovations, Inc.

I purchased countertops in the amount of $3,511.05 on 2/18/2022. I was told they would be installed in 10 to 15 business days. It actually took 9 weeks to get them. It took another week to get the backsplash, which was installed on 4-28-22. On this date ************************* was with the guys that did the install and I pointed out to him some of the flaws and he said he would send someone out the following week to fix the issues. I have contacted him weekly and the only response I get is I'll get somebody out there, or I haven't forgot about you. Today is June the 30th and he has made one attempt on June 15th to send someone out. On June 15th he said someone would be out between 3:30 and 4:00. He said if anything changed he would call me. At 5:45 I still have not heard from him and no one had showed up so I left to go to church. As soon as I pulled up in the parking lot at church I got a text from a guy saying he would be at my house in about 15 minutes. I told him I was already at church and that he was supposed to be there at 3:30. He said he knew nothing about that timeline. He said he was going to call ****. That has been over 2 weeks and I still have not heard anything back. So now it has been another 9 weeks and my countertops are still not fixed. The last time I spoke with **** was on June 10th and I told him if he was not going to fix all the imperfections in these countertops that I would like for him to come get them out of my house so I could purchase them from someone else who would service them after the sale. That is when he attempted to send someone out on the 15th. He has told me many times that he was sending somebody and they never showed up. This back and forth has been going on for 4 months and he really makes no effort to fix the problem. I would really like a refund and for him to remove his countertops from my house. When I gave him the final payment on April 28th he promised to send someone out the following week. He's been very difficult to work wit