ComplaintsforMister Sparky Electricians

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was charged for no work actually being done. I asked for a diagnostic done on wiring that burnt out several lights. They spent all of 5 minutes looking at it to be told that they guessed the problem lay with the 3 different lights that were installed and all burnt out within 3 months of installing each of them. Their guess, not actually rooted in any fact or effort in true diagnoses, cost $250. I also asked for an outlet and wires to be removed. They took off the face plate and plug and charged me $300 for that.

  

  Business response

  07/15/2024

  On 6/13/2024 the technician was out to service the home for ********************. He was not happy with the work the technician did. I spoke with him that same day and offered to send a different tech out. He refused and asked for a refund. I issued a refund to him on the card that what used that day. I refunded the whole amount of the job. total job was ******. The refund was sent to card for *****************************. The refund was sent at 10:05 am on 6/13/2024. 

• Initial Complaint

  04/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Yes, I called Mr. ********************** to set up a time to come out and switch one wall socket. My space heater knocked out power to my bedroom and didn't trip the breaker. My wall sockets are ****** chained in the main bedroom. They told me it would be $49.00 to come out plus parts and labor. When the tech arrived he told be it was $175 to switch out on e socket and if that didn't solve my issue he'll have to move and switch out another outlet at $175.00. I told him no, thank you.I purchased 10 wall sockets from amazon and switched all the sockets in my bedroom for less than $20.00. So I paid $49.00 for the tech to tell me it's $175.00 per socket.

  

  Business response

  05/22/2024

  Good afternoon,

   

  I am responding to the below complaint from ******************** at ***************************************. My tech went out due to outlets not working in his bedroom as the letter states. The tech offered him to fix the issue with multiple options and the homeowner refused the services. Is it true that he can buy the outlets off amazon, yes. The issue is he called a licensed electrician out to his home who gave him the correct repairs with *** and ul listed material. We are required to install a tamper resistant outlet per the *** code. I apologize for him being upset but when a homeowner completes work on their own it is always going to be a lesser price. If you need mor information from me Ill be happy to reply. Have a great day.

   

  Thanks

  ***********************

  Mister Sparky *******

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On February 28, 2024, I was contacted by the office of Mister Sparky for a request that I filled out on Thumbtack. I requested the following to be checked: The outlets throughout house, panel box, wiring in crawlspace, and the outlet on the wall where the cord from the electric stove plugs in. When the lady called me, all of that was explained to her. She made notes as we talked. She said that she could have someone out today. She told me that the service fee is $49 and would be waived if I hired them to do the repairs. I agreed. They came ontime. I explained what I needed them to check. They tested all the outlets in the house except the wall outlet behind the stove because I needed to explain the problem that I was having with the stove. I was told by ********* that all of the wiring in the outlets need to be repaired because the house is old. I took him to the panel box. After taking him to the panel box, he stated, this box is not up to code and asked when was my house built? I told him 1967. He said he needed to take the panel box off the wall and check it. Then he said it would be $99. I told him that I don't know anything about $99 because I was told the inspection was $49. He asked me who told me that it was $49? I told him the lady in the office told me and said the $49 would be waived if I get the work done. Also, when I went online to request services, it was listed as $49service fee, waived if hired to do the repairs. Nowhere in the statement stated $99. That's when the problem began. ********* handed me the pad to sign for the $49. I asked him about the outlet on the wall behind the stove. He looked down at it and said it looks fine, but I would have to pull the cover off to check it and that would be $99. He refused to check the wiring in the crawlspace. He told me the problem is in the furnace when I told him about the furnace being gas. I reported all of this to the office. A man called me Tuesday but refused to come out unless I pay him $99.

  

  Business response

  03/15/2024

  Good afternoon, I apologize for the miss understanding of  the 49 dollar and 99 dollar fees. I have spoke with the customer and have agreed to refund her 49 trip fee and she said that she is happy with this resolution and to have a blessed day. 
  

  thanks 

  **********************;

  Customer response

  03/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Mister Sparky contacted me when I requested someone from Angis list - even though they are not on this list. The issue was a simple GFCI issue, & the tech found the button and pressed it and never fixed anything. They told me the charge to diagnose the issue was $49 & charged $219 after doing nothing. It is deceptive to state one charge and charge a different price when you arrive on site - especially if you dont do anything. Before stating the work, the tech assured me that I wouldnt be charged $219 if the issue was simple and he didnt have to do any work. After he completed the work he pretended that this conversation never took place. After multiple attempts to contact them I never heard from anyone. Im requesting a full refund from this deceitful business. Do not use.

  

  Business response

  11/13/2023

  After reviewing this correspondence, we will be refunding the $219 to the customer.     Thanks for bringing this to our attention and apologize for any miscommunication and follow up on our part.         

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On August 6, 2023 we had a lightning storm which hit a tree and surged to our detached garage. The strike damaged gutters, soffits and all electrical in the garage. The damage then traveled via underground wires from detached garage to main house circuit panel box. Mr. ********************** assessed damage on August 7, 2023 and gave an estimate of what needed repair to restore power. They also suggested we bring our house up to code which we opted to do.Mr. ********************** has sent us two invoices (#s ****** and ******) for the work which was completed on August 17, 2023. Although the invoices list all work, they do not give a breakdown of the cost for each item. We need additional information to provide our insurance. We have made multiple calls to Mr. ********************** over the last couple of weeks. Each time we have either talked with someone who assured us we would get a call back or we have left detailed messages on various voice mails. We have not received any return calls. At this point, our insurance company has closed the claim without any pay out. We cannot appeal the claim without information from Mr. **********************. We would like a detailed explanation of the damage of the lightning strike including how it entered house and the full damage caused from the strike. Mr. ********************** documented the damage including pictures when the assessment was made. None of this has been provided to us or our insurance company. We also need a breakdown of the cost of each item repaired so our insurance company can separate the costs of the actual damage and those we opted to bring our house up to code.

  

  Business response

  10/19/2023

  We have reviewed this complaint and we are contacting the customer to support the effort of submitting detail to the insurance company for their reimbursement.      *********************************** who is the technician helping our customer will call today 10/19/2023 to assist in this effort.        Thanks, *********************;

  Customer response

  10/21/2023

   
  Complaint: 20714024
  
  I am rejecting this response because: Mr. ********************** did not provide requested information. Insurance will not pay without a breakdown of the repair work. The breakdown must separate charges necessary for the repair from the lightning strike and charges for the upgrades to bring the house to code. We also requested an explanation of how the lightning strike entered the house and the damage caused. This will allow insurance to determine the necessary charges and justification of same charges.

  We did receive an e-mail on October 19 stating, "*********************************** from Mister Sparky Electric of ******* will be visiting you today." There was no visit and no messages were left on our voicemail.
  
  Sincerely,
  
  ***********************

  

  Business response

  10/23/2023

  We reached customer on second attempt and submitted all the information needed as of now.   Thanks for your patience as we work through the details.   

  Customer response

  10/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/4/23 when the mister sparky electric of ******* came out to my home to do electrical work they changed some light switch and that stop the problem i had and the next day it started back during the same thing so i call them to let them know the same thing happened again.Now they told me you under warranty and there no charge so they set me another appointment on 8/10/23 no one show up. they call me but i miss the call so i call back and i got no a answer so i ask them to give me my money back or send someone back out so they set me another appointment for 8/21/23 no one show up and the technican call me said he want be able to come to my home.So request my money back. i paid.

  

  Business response

  08/28/2023

  We have made a couple of attempts to get back to ******************** to fix the issue under warranty and we are still prepared to that.   Just need him to answer on the confirmation call to come out to his residence.    I have my dispatcher trying to set up again to come out and fix the issue from our service provided.     We honor our warranties and guarantees so we'll keep trying.      

  Thanks,

  Mister Sparky *******

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Mister Sparky to install an outlet on the ceiling in a room as prerequisite for my custom office. ******************* was dispatched to my home on May 2, 2023 for a consultation/estimate. He advised the rate would be $511.75. I felt the rate was too expensive and advised I would consider it. I was charged $49 for the dispatch. After receiving a few estimates I found Mister Sparky was by far the most expensive but I decided to move forward. On May 10, 2023 **** back. He initially advised it would be an easy job, but while trying to scope out the work he was visibly agitated and seemed unsure as to how to complete the job. So much so that I had to ask him if he knew what he was doing. Ultimately, he installed the outlet in the ceiling and confirmed the outlet was working by plugging my lamp into it. After which, I hired a guy to repair the hole in the drywall. On May 11, 2023 (the next day) ************************* came around noon to install my custom office. They installed the bottom half of the cabinets and without warning my internet shut down. I asked if they unplugged it and they advised they did not. At that moment, all the outlets in that room plus the lights in my pantry and kitchen were not working. We checked the breaker box and there was a red dot on the fuse for the room and I was unable to turn it off/on. The Closets by Design contractors assured me they drilled into wood so they could not have caused the issue. On May 12, 2023 **** came back to my home and advised the issue was between the outlets on the bottom on the wall. He blamed it on the Closet by Design contractors. They came back, cut holes in the wall where they drilled to proved there was no wiring there. We all checked but the **** insisted he did nothing wrong even though he could not prove it. I have been advised I will need to pay over $800 to fix the issue. Plus pay someone to fix drywall again. **** left for another job and will return tomorrow. 5/13/23. This is not fair! Horrible

  

  Business response

  07/06/2023

  We are trying to reach ****************** to set up a call to go out and repair/replace the circuit at no cost to *******************     Please have her call *********************** or ************************* at ************.    Thanks, *********************; Mister Sparky *******

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have contacted this company five times in the past three weeks and finally today that marks the exact week three I was able to talk with someone and get scheduled to send someone out here to fix the problems , Only to want to reschedule with me-well they changed all my electrical wiring and when they did that some of what they changed, the lights will now stay on all the time and will not turn off (sidelights 8 total)they put a light socket thing in upside down so the switch is upside down they pulled the new painting of my wall when they did take the switch cover off the wall in 3 min places and he also cut the frame to fit, crooked and left pieces everywhere my car could have choked on or when he tried to cut the plate to fit in the wall left screws and little wiring's all over my house and all I wanted was someone to come out and fix my switches so the side lights on all four corners of my house will turn off and I could not get a hold of nobody For three weeks and I would also like them to fix the wall socket plug-in thing that's upside down and the one that they cut wrong and I would like an apology and for someone to pay some of my light bill because these lights have been on nonstop I think a little bit of refund should also be due back for my time for the past three weeks trying to contact these people I've been lied to about people calling me I have not gotten a phone call only this morning was somebody able to set me up an appointment she was the nicest lady I've spoken to throughout this whole thing that seem to care all the other people completely just blew me off so I think I deserve some of this money back and then to pay some on my light bill for the whole three weeks of my flood lights running nonstop and my time that I have to deal with this

  

  Business response

  11/03/2021

  Business Response /* (1000, 5, 2021/10/25) */ Truly apologize to customer for this experience, we had a glitch in our system that is now fixed. Will compensate the customer for this experience and fix the issues. Thanks for letting us know. Mister Sparky Management

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩