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Business Profile

Electrician

Snappy Electric, Plumbing, Heating, & Air
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1, 2024, Snappy electric, plumbing, heating and air company sent an employee, ******* ********, to my residence per my request to check a filter that they claimed they put in the new unit that I purchased from them in February 2023. Reason: another company came to my residence on July 19, 2024 to replace the old filter in the unit. I gave the filter to this company. The man came from under the crawlspace and told me that the filter that I gave him was not the right size for the unit. I called ******, one of Snappy's office workers and told her what the other company said. ****** asked me what would I like for them to do? I told her that ******* was the one that came out to change the filter. She then told me that ******* was on vacation, but when he comes off vacation she would send him over to see what was going on. ******* was sent over on August 1, 2024. When he arrived, I explained everything to him. He asked if I still have the filter. I said yes and I showed him the filter. He said it should fit. He took the filter and went under the crawlspace. When he came back out, he told me that the filter fit. ******* then went to his van and brought back his pad for me to sign for $89.00. I refused to sign because ****** did not tell me on July 19, 2024 that I was going be charged for him coming out. ******* was only to go in the crawlspace and let me know if the filter that he changed in February *********************** not. When ******* called the office and told whoever he talked to, and I was standing on the porch, that I refused to pay, he was told by that person it was ok. A few minutes later I noticed ******* sitting in the van. I walked over to him and offered to give him $40.00. He told me the office closed it out and I didn't have to pay the fee. I called the office later and talked to ******. She put me on hold a few minutes, then returned and told me the boss said I was going to have to pay it, and if I didn't it was going to collections.

    Business Response

    Date: 09/30/2024

    Thank you for sharing your concerns. We sincerely apologize for any confusion regarding the service visit on August 1, 2024. We want to clarify that there was no charge for ********* visit, as confirmed during your conversation.

    We appreciate your feedback and are committed to improving our communication to prevent similar issues in the future. If you have any further questions, please dont hesitate to reach out.

    Thank you for your understanding.

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 3 phone calls from ******************* of Snappy Electric, Plumbing, **************************** requesting my credit card information to renew my membership with them with the last call being the Wednesday before Thanksgiving, November 22, 2023. **** obtained my information and stated someone would call me in 15 minutes to schedule an appointment. Now, one week later, NO ONE from Snappy has called me and I've left ******************* a voice message and text message for which she's returned NEITHER. When I did call Snappy to schedule an appointment November 25, 2023, I was given an appointment for Monday, November 27, 2023 for a window of 8am - 12pm and you guessed it, NO ONE showed up. When I called, I was told they were busy and catching up on messages. Now that I've requested a refund for a membership they don't honor, which is supposed to make you a priority, then can't seem to return any messages and everyone has disappeared. I am requesting a refund due to services not honored and rendered.

    Business Response

    Date: 12/07/2023

    Sorry for slow response, I was out of town last week and missed the 1st notification. This issues has already been resolved, we did miss an appointment due to lack of manpower and an abundance of calls coming in from the weekend. It was a scheduling conflict on our end and poor customer service, the customer was refunded in full on Tuesday 12/5. We refunded the amount to the credit card used to for the club membership renewal. We apologize for the inconvenience.

    ***********************

    Owner

    Snappy Home Services

Snappy Electric, Plumbing, Heating, & Air is BBB Accredited.

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