ComplaintsforInfoMart, Inc.

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my dissatisfaction with the service I received from InfoMart, particularly with a background check that has been stuck since January 24, 2024. This issue has yet to meet my expectations and your usual standards.I've had to use my time, money, and resources to try and fix this problem. I have contacted multiple representatives from local and state levels (******) and your organization.Because of these ongoing issues, I plan to file a complaint with the Better Business Bureau (BBB). Despite my efforts to sort this out with your team, we have yet to progress.I had hoped for a better outcome, but now I see no other option. I'm still open to discussing a resolution before proceeding with my complaint. Please get in touch with me at ************ or ******************************** for addressing this matter. I look forward to your reply as soon as possible.

  

  Business response

  04/19/2024

  Good morning,

  Please note that ************************, InfoMart, and InfoMart's client have resolved this issue after this request was made to the BBB. I do want to say that I fully understand **************************** frustration with the delayed background check. Unfortunately, the court system in ****** was the victim of a cyber attack and all of their court access terminals had to be taken offline. While the majority of the state has been restored, the larger counties, several of which were on **************************** background check request, remain unaccessible.
  
  We certainly appreciate the efforts that ************************ took to address this himself; however, we are unable to accept the information from the consumer to include on the background check.

  Again, we are grateful for **************************** efforts, we wish that the situation was one that could have come to a more complete resolution towards the desired outcome, we were simply handcuffed by the court systems themselves.

  *******************
  

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/5/2024 I order a background check at 6/17 pm EST.The business states that background checks will be processed and sent within 2 to 3 business days. It has been 4 business days and I have not received the report nor has the company contacted **** called and reached a recorded line.I sent an email and was directed to the companies website.

  

  Business response

  02/27/2024

  Good morning,

  I apologize for the delayed response to this inquiry, I was on vacation when it was received. Looking at this request, it included a Criminal History Background Search in the ***********************. This state's system underwent a migration of data from an old version to a new one, starting on 1/31/2024. This wasn't completed and access restored to the public until 2/9/2024. Once it was opened back up, the requests that had been submitted were completed in the order they were received. This, unfortunately, caused a slight delay in the completion of this request. Please note, any information regarding the turnaround time of our services is provided based on a average of time, not a specific time-range that all requests will be completed within. In addition, we have no control over the types of delays that *** occur when a state agency brings their data down, for whatever reason. We simply exercise patience and act as quickly as we can when it opens back up. Hopefully this has been educational and informational.
  

• Initial Complaint

  10/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This service is blatantly bad. Infomart requires that information be manually filled out in their form where an applicant has already submitted identical information to multiple organizations during the hiring process. Most of these applications are modern enough to scrape resumes and/or LinkedIn, etc, but Infomart just doesn't bother. In addition, their service demands 7 years of employment history, however only four previous employers may be listed. Given this company works for a recruiting agency, it would seem they might allow for applicants that work first for a recruiter and then for the actual employer.

  

  Business response

  10/20/2023

  **********************,
  Thank you so much for your feedback. Please know that InfoMart works with our clients (such as the recruiting agency through which you applied or other employers) to create a submission workflow that is optimal for their unique needs. Many of the features or limits you reference are available or customizable on our platform, but they vary depending on the employer's hiring environment. One of the main reasons that we would not simply scrape data from LinkedIn (or elsewhere on the internet) is out of respect for the privacy of the consumer data with which we have been entrusted. As these searches are consent-based, your participation in this process is paramount. I hope that this has helped clarify our processes and the decisions that were made that *** have been frustrating for you. If we can be of any further assistance, please don't hesitate to reach out to us directly.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩