Business ProfileforWellstar Kennestone Hospital

I am on a payment plan from surgery in October 2022. Recently when I have an appointment with my doctor and pay the copay, Wellstar redirects the payment to the balance on my payment plan and then bills me for the copay. Although when I go to the doctor and pay the copay I get a receipt that says I paid the copay, then I am billed for it again. Next appointment I paid through MyChart when I was prompted to pre-pay my co-pay and again the copay was applied to the payment plan. The billing department says I should have told the receptionist taking my payment to apply it to my copay, but that is exactly what i was doing. My receipt and the payment history on my chart has the indication of paying the copay. I have asked that billing apply the payments properly and remove the notice for me to pay the copay again, but they are not correcting the issue. As i have a serious health issue and needed to see my doctor monthly and now each 3 months this will continue unless it is resolved. I have the payment plan set up and the payments are auto drafted each month so there is no reason to redirect my copay payments. Please help me get the $45 payment from the June 8th payment and $30 payment from the July 13th payment applied to my copay, and have the second billing removed. [attached Payments - copay and pre payments for appointments shown] Attached rebilling, payment plan paid on time, Convo with Billing