ComplaintsforWellstar Kennestone Hospital
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am on a payment plan from surgery in October 2022. Recently when I have an appointment with my doctor and pay the copay, Wellstar redirects the payment to the balance on my payment plan and then bills me for the copay. Although when I go to the doctor and pay the copay I get a receipt that says I paid the copay, then I am billed for it again. Next appointment I paid through MyChart when I was prompted to pre-pay my co-pay and again the copay was applied to the payment plan. The billing department says I should have told the receptionist taking my payment to apply it to my copay, but that is exactly what i was doing. My receipt and the payment history on my chart has the indication of paying the copay. I have asked that billing apply the payments properly and remove the notice for me to pay the copay again, but they are not correcting the issue. As i have a serious health issue and needed to see my doctor monthly and now each 3 months this will continue unless it is resolved. I have the payment plan set up and the payments are auto drafted each month so there is no reason to redirect my copay payments. Please help me get the $45 payment from the June 8th payment and $30 payment from the July 13th payment applied to my copay, and have the second billing removed. [attached Payments - copay and pre payments for appointments shown] Attached rebilling, payment plan paid on time, Convo with BillingInitial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been paying off my hospital bills to Kennestone for years and have automatic payment set up for it monthly. They send it to collections without even notifying me or trying to help me resolve the issue that I had no clue about. Apparently they weren't dispersing the money evenly to each bill so thats why it went into collections.Business response
07/17/2023
Kennestone was not in receipt of the initial compliant because it was addressed to a point of contact that is no longer with the hospital. We are actively investigating this matter.Initial Complaint
03/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hey Kennestone Hospital is reporting false information and I do not owe them the amount they claim i owe. I don't know why they are reporting this debt on my credit report as this is a violation of my privacy. They do not have a contract with my signature that shows I owe them. I would like these accounts ***********, ***********, *********** deleted from my credit report from experian, transunion, and equifax. This is hurting me from being approved for a home loan as I am a single mother with 5 kids. Please help.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
677 Church St NE
Marietta, GA 30060-1101
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.