Customer ReviewsforCoolray Heating & Air Conditioning

***** and ***************************** Tech ******************************* visited late by 2 hours to an a/c that was not cooling. He spent 2 hours trying to repair final diagnosis was the capacitor was faulty. The real challenge came to be he was working on the downstairs compressor when the upstairs was the problem. He left scheduling a return visit next day 4/26/2024. The 27th he arrived with a trainee (supposedly) who did all the talking, a leak detection was found however, he first said it was the evaporator coil, then told us he hooked up the machine incorrectly and it was in the compressor (cost of repair including new capacitor was around $4200) when i asked how much for a new compressor it was about $3600.He left us feeling very unsecure in his ability to diagnose anything with precision.The next day CoolRay's sales person was quick to call to set an appointment and upsell us however, we decided to have a second opinion by a recommended HVAC provider from our trusted neighbor. They said nothing was wrong, capacitor, freeon, compressor, and evaporator coil were all function to manufacture standard levels. The A/C has performed to expectation since. He had to reinstall the cover plate on the compressor as ****** had it on crooked.This is clearly a desire to upsell and create business profits when the customers are in a panic situation of having no A/C and expecting the worst.Extremely disappointed in CoolRay's service and their approach to customers.

************************* is an amazing HVAC Technician. He was out 4/30/24 to diagnose my problems. I called COOLRAY this morning (5/6/24) to schedule the repairs. ******* came out the same day and got my AC working. I highly recommend the company and *************************. I will always ask for him if I need more HVAC work. He was professional, friendly and explained things so I understood what was going on.

After paying ******* for a then missing thermostat After a tragedy, CoolRay accountant promised a refund after I return the thermostat. I returned the thermostat and asked for my refund! Now CoolRay Heating and Air said that my lifetime warranty to be refunded by Carrier because that who made the thermostat. Now there nothing of such mentioned in my lifetime warranty! I was given a lifetime warranty BY COOLRAY HEATING AND AIR ONLY, Nothing in the contract stated that ******* was responsible for CoolRay Heating and Air lifetime warranty. I stated that my contract lifetime warranty was guaranteed by CoolRay Heating and Air who sold me the Lifetime warranty! Now CoolRay Heating and Air accountant stated that she is using the ******* to give me another Lifetime warranty! YES COOLRAY HEATING AND AIR HAS THE RETURN *************** *******! PLEASE Make this make SENSE!!!!

The only 24/7 service that is guaranteed, are the people answering the phones. The life blood which is the warehouse is closed on the weekends. So God forbid you have a problem when the warehouse closes. No one can help. No one is on call. Contact every manager you can. They wil all tell you to sit and spin till monday. All the while, no one knows if the warehouse even has the part to fix the problem. So sweat it out over the weekend to find out on monday you'll be waiting another 3 to 6 business days because that's when the warehouse orders it. Coolray is not a business that cares about quality and service. Only the bottom line (money). Now many people have had nothing but good things to say about coolray. but once they find themselves in my predicament, they'll be singing a different tune. I had my entire hvac system replaced in my home. After just a year my thermostat quit working. The only time I had a problem. No help. A 95 degree house during a hot georgia summer with 4 dogs and a litter of 9 2 week old pups.

I've had my Heating and A/C unit replaced. The work was completed on May 24, 2023. The Comfort Consultant that came to my home was ***********************. **************** and I sat at my dining room table discussing the terms. My concern is that whatever we covered and my selections that were made on his I-Pad, I never received any of those documents that he said he would send to me via email. For instance I never received any of the documents pertaining to the sale. Example being the price of the unit minus any discounts (senior) he said I would receive. Also, no documentation of the additional $499 that I selected for the 10 year maintenance warranty. Not to mention the 6.9% interest rate that I chose over the several options that was provided to me for the financing. He pretended like he was documenting everything on his I-Pod. Everything that I selected and went over with him I have no documentation. The only evidence that there was any transaction at all is a letter form a finance company and not the ********** like I was led to believe letting me know when my first payment is due at ****% not the 6.9% that he showed me on his computer and that I agreed to. I called him on his cell the next day and he said he would get to back to me but I haven't heard from since. So I called the office several times and explained my situation and each time I was told that either **************** or his supervisor would contact me but as of today no response from COOLRAY at all.

Coolray was my go to service people until they messed up my a/c Now all they want to do is up sell you more items with a discount because you signed up for maintenance.They dont stand behind there work And technician ********************* is very flippant and non helpful.Left property after I asked him to wait while I was on hold for supervisor.Left me without A/C - its been out for 3 days now temps are currently over 80 degrees.Will never do business with Coolray again

Bad service and bad customer service. They dont do what they say theyre going to do