ComplaintsforCFM Group

• Initial Complaint

  03/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  CFM is charging an Erroneous amount of funds that are non justified, predatory and unconstitutional .

  Business response

  03/26/2024

  Customer defaulted on his 5 year agreement with the original creditor, Aramark. They assigned breach of contract charges to him per the agreement he signed and turned the account over to collections for nonpayment. Copy of agreement and detail of charges attached. 

  Customer response

  03/29/2024

   
  Complaint: 21469771
  
  I am rejecting this response because: The representative never disclosed it was a contract, he made me sign the document stating it was to reduce my current outstanding balance.
  
  Sincerely,
  
  ***********************

  Business response

  04/01/2024

  **************** signed the agreement with the original creditor and began to receive service. Original creditor has assigned balance due based on signed agreement. We can only proceed based on what the signed agreement states. 

  Customer response

  04/01/2024

   
  Complaint: 21469771
  
  I am rejecting this response because: The Aramark representative preyed on my trust and didn't disclose it was a contract, it was abuse of trust and extremely  predatory on behalf of Aramark.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Canceled services through Aramark due to poor service, and overcharging. We have paid for services rendered through the company up to our cancelation. They are stating we owe $15000.61 due to $1077.93 in unpaid invoices, $11634.45 for breach of contract (contract auto renews, and was last told our contract would be up for renewal in May of 2024.) and $2288.23 in fees. I have been speaking with ********************* about the charges, he sent me random invoices from up to 1 year ago, I have reviewed them, and have check numbers proving my payment, and he also sent me 5 invoices from another shop that was attached our account, that has since been split from our account, saying they were unpaid as well. He refuses to speak to me, I have provided the check numbers for all but the 5 invoices from the other business, which I am working to prove payment on as well. The contract we signed many years ago violates ******* Law for autorenewals, as it does not include the clause in bold writing, and does not have initials of the signer next to the clause. Nobody has contacted us to let us know the autorenewal would happen, and give us a chance to stop the autorenewal should we please to do so. No phone call, nothing in writing. If the contract were to expire in May of 2024 like I was told, the amount of $11,634.45 would not be equal to the remainder of the contract from our cancelation date. It seems they are making up numbers, and they are very aggressive over the phone about the issue, stating they are going to submit the full amount on the business's credit report. We have paid all invoices up to the date of cancelation, and feel the breach of contract amount does not apply as they did not follow the requirements of ******* Law for their autorenewal clause in the original contract.

  Business response

  03/18/2024

  We agreed to waive all termination fees that were accrued via the renewal, and all collection fees and settle the customer's account for services rendered in the amount of $1,077.93. They refused this option. We are still willing to do so. 

• Initial Complaint

  09/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Attached please find the adjustments that need to be made in order for me to resolve that outstanding balance. I have been trying to correct the two separate accounts since January - February 2023 when we never received the lab coats. The adjustments are needed to correct for the invoice minimums charged and the lab coats that were never received. The accounts were never merged and the minimum charges have continued for months. It is not my fault that two accounts were created, and I have been actively trying to correct the issue from the beginning. Please review and make the necessary adjustment of $435.58 which leaves me with an amount due of $270.40

  Business response

  09/28/2023

  Only the original creditor can issue any credits, we do not have that authority. We've offered the customer a settlement which is all we can do, they accepted, and the account has now been satisfied.  

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When speaking to a representative at CFM Group to get details on the claim, Claim # ****** the very rude representative during the whole conversation would not let me speak and when i did try to speak she hung up on me, i called back and asked to speak to a manager and he was just as rude and said that he is the highest up on the food chain and the representatives were not there for customer service. I would like a written or phone call apologize for the way she treated me during the call and then hung up on me. This phone call took place 7/7/23 at about 11:10am EST

  Business response

  07/17/2023

  Customer claims sent payment to original creditor; we've put file on hold 2 weeks while we attempt to verify.  

  Customer response

  07/17/2023

   
  Complaint: 20286916
  
  I am rejecting this response because: it is not a written apology or phone call of apology how we were spoken to. If you read all their complaints on BBB and other sites they do not treat people with respect they are very rude. So we will not stop until we have an apology from whom we talked to 
  
  Sincerely,
  
  ******************

• Initial Complaint

  03/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted by ***** on behalf of CFM for a debt that they are saying our company owes. We have been in dispute with ****** from the begining. I have tried to expain that we never got the product nor did we get any of the credits that we were promised over and over again. As Mr. ***** contiuned to be rude and just down right ugly to me. After he hung up on me I called back to speak to a supervisor and was told that the president did not have time for me. I understand collections how ever him calling me names and explaing to me that I was qualified to do my job is not acceptable in any kind of collections.

  Business response

  03/31/2023

  Account has been reviewed and we have agreed to accept customer's offer to settle and close the account. 

• Initial Complaint

  03/10/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Our hospital signed an agreement with Aramark for linen services for an agreed upon amount. ******* was unable to meet the demand of our facility and requested to severe the agreement after only 3 weeks. During these 3 weeks, ******* failed to deliver laundry on most occasions and we had to send a truck to pick it up ourselves. They threw away $432.02 worth of our linens and agreed via email to reimburse the amount lost. Once we parted ways, we received an invoice for over $16,000. According to the contract, we would owe $4,068.36 minus $432.02 (for lost linens) for a total of $3,636.34 for the three weeks of laundry service. We have received several calls from the CFM group threatening our staff. Today, 3/10/2023, *** from CFM threatened possible physical violence by saying, "You'll see, I'm going to make you see." We have offered to submit payment for the $3,636.34 (actual amount due per our contract), but we have been told that is rejected and continue to receive harassing phone calls. After the threat of physical violence today, I attempted to seek out management with the CFM group. I was only able to reach *** who said, "I'm as high up as you're ever going to get!" before hanging up on me.

  Business response

  03/20/2023

  Original creditor has denied customer's claims. They feel original balance billed is valid and due.  Customer was given an approved offer to settle back in November for less than 50% of the balance owed.  They have declined to pay this offer. We are not authorized by original creditor to discount the account any further.  

  Customer response

  03/21/2023

   
  Complaint: 19581095
  
  I am rejecting this response because: ************************ to ************************************************** for just 3 weeks. Attached is the only documentation either side has of agreed upon rates. We subtracted the "Bill ******* charge since that only applied if we leased linens from Aramark. *************************** provided our own linens. So the agreed upon weekly rate (minus bill assure), plus the 5% service charge would be just over $1,300 per week. We then subtracted $421.02 for lost linens ******* agreed to reimburse us for. All in, the total for three weeks would be around $3,600. We've agreed many  times to pay this amount. ******* refused to offer a corrected invoice, and CFM group won't allow us to send them our documentation proving our side. They simply call and aggressively demand an unreasonable amount they're calling a "settlement". I reject the premise that we refused to pay this "settlement" as the only party pushing this narrative is CFM.
  
  Sincerely,
  
  ***********************

  Business response

  03/21/2023

  ******* has authorized ** to accept offer to settle in full, settlement paperwork will be sent. 

  Customer response

  03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  They have sent me a letter saying that I owe ****** for a service rendered 10 years ago that was paid for by my insurance. No copy of invoice have been provided to me of services that were not paid for just this bill. I not sure if this is a scam or unlawful collections. I was unable to retrieve website www.cfmgroup.biz it dont exist.

  Business response

  02/27/2023

  Patient charges are from 2018/2019. Detailed billing was mailed out last week.  

  Customer response

  03/03/2023

   
  Complaint: 19432298
  
  I am rejecting this response because: ******* Statue of Medical Debt collections is 4 years. That timeframe have expired and balance is incorrect.
  
  Sincerely,
  
  ******* ******

  Business response

  03/03/2023

  This statute of limitations only applies if filing a lawsuit. If you feel the billing was inaccurate, we can offer you settlement of $190.00 to settle the account in full.  

  Customer response

  03/03/2023

   
  Complaint: 19432298
  
  I am rejecting this response because: ******* statue of medical collections is 4 years and balance is incorrect 
  
  Sincerely,
  
  ******* ******

  Business response

  03/22/2023

  Statue is for filing suit; this is merely a collection account. 

  Customer response

  03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I agree to pay ****** which will bring account balance paid in full.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  02/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a phone call from a ********************* who was very aggressive and rude from the start of the phone call. He works for this collections company that was contacted by *******. They substantially increased their weekly charges while providing less product than was originally agreed and we stopped using their services. I requested on multiple occasions to have an account manager contact me about the price Increases, the reduced product received and an outline of their claim final total. I am hoping to still do that and wish to not deal with ****************** anymore

  Business response

  02/10/2023

  Per your agreement with *******, any price increase must be rejected in writing, within 15 days of receiving the invoice. If you have proof, you followed the dispute procedure we will be happy to review the claims with our client. We have attached the invoices due on this account, they all appear to be signed off on by the business.  If you wish to settle the account, we may be able to offer you some savings. Please send an email to ******************************* the amount you feel is correct and we will review.  

  Customer response

  02/12/2023

  I have screen shots of requesting info from Aramark as to why there was a substantial increase percentage wise in the bill and did not receive a response. On multiple occasions I requested someone from accounting to have a meeting with me and break everything down. I was told someone would get in touch with me, at that point I had changed vendors but was waiting on a call from Aramark and ended up receiving a call from CPM which happened to be ********************* the very aggressive and unprofessional employee or cpm

  Business response

  02/17/2023

  We have been authorized to remove some of the charges and sent a settlement proposal to the customer.  

• Initial Complaint

  09/16/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  There is a dispute between Aramark and our company. Their pricing suddenly went up after we signed on with them and we have informed Aramark of that. We ceased doing business with them and they continued to bill us. This month I received a statement dated X-XX-XXXX from Aramark noting our past due balance was $43.07. I believe they have finally took care of the disputed billing issues and am happy to pay the balance and settle my acct. I was contacted today by CFM via email and phone. The agent, Jim Chapman, was harassing and even referred to me as "Debtor" rather than my name. He talked in circles regarding the issue and couldn't tell me why he was attempting to collect over $12k from my company on behalf of Aramark. He was threatening retaliation for ending our call stating that we were going to be reported to credit agencies, etc. He finally understood that I didn't intend to pay and ended the call with "I'll talk to you tomorrow 'DEBTOR'."

  Business response

  10/04/2021

  Business Response /* (1000, 5, 2021/09/22) */ We forwarded the customer's concerns to the original creditor and they agreed to remove the account from collections. There will be no further contact from our office nor any credit reporting.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩