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ComplaintsforDays Inn-Delk Road
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I booked this hotel as a one night stay while traveling. Upon finally getting let into the room I was very disappointed with the whole appearance of the room, the front of the in room air conditioner was broken and fell off when touched, the bedspread was thin as paper did not cover the whole be , had three visible stains and approx five old burn holes in it. Upon further looking I discovered the evidence of bed bugs at head of bed in the mattress seam, notified the desk manager immediately.She notified her employer.Business response
06/24/2024
BBB Case #: 21879522
Hotel Site #: 15411
Customer Care Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by ***** *** at the ******** by ******* property in ********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation.The general manager will contact the guest on or before June 27th. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed.If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
*******
Liaison,Customer ********************** & Resorts. Inc.Initial Complaint
07/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The business is a walking health hazard! They refuse to give you your money back even though there business should not be open until the mold and asbestos are removed. The building is not safe and violates many health code violations. My sister and I booked through them and had to leave because everything was disgusting. Our linen was dirty and the amount of mold was unbearable. They refused to give us our money back and charged us for additional rooms although we never checked into them or got our keys for the additional rooms.Business response
08/01/2022
BBB Case #: 17646555
Hotel Site #: 15411
Customer Care Case #:********Dear Contact:
Thank you for notifying our office of the concern filed by Brittany ************** the Days Inn by Wyndham property in ********, **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before August 4th. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved,please contact me directly at ********************* and I will personally help address the guest's needs.
*******
Liaison, *********************************** & Resorts, Inc.
Office: ************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.