Business ProfileforAround the Town Moving & Storage

On 08/30/22, I parked my car at **************************************************** to stage a house for selling. The truck from Around the Town Moving was parked in front of my Tesla.They were hired to transport part of the furniture that was going to be used in that home staging. After the 2 movers unloaded all the items, they were told to leave. The driver, after passing by my car many times, got in the stuck, reverse it and hit the front of my car. Because we have hired this company other times in the past and because there were many witnesses to the accident, I did not call the police. The next day I contacted the Office Manager, *****************************, and we I emailed her info about my car. She said she was going to start a claim with their insurance company - Progressive. After a week, I called her to know the status and she gave me the claim number and a phone number. I did not like the fact that I had to follow up their insurance for a problem I did not cause. I left at least 3-4 voice messages for the agent, but he never returned my call. I called her again and again no news. So its been 61 days and my husband is calling and emailing her with no result. Last time she said for us to give her 2 or 3 quotes. Because its a Tesla, its very difficult to find body shops that can fix it. We were able to get one estimate, and ***** can only make an appointment to take a look and provide a quote in December. As of today, she is not responding anymore. This company is not making a small effort to solve the problem. They are not reasonable, reliable, flexible. We really need them to pay for this, its a $7,500 expense and they need to be held accountable for it. Please let me know how can BBB help us. Thank you!