Business ProfileforAutoNation Ford Marietta

My husband and I purchased a vehicle cash at this location. First off our experience with our sales person **** was phenomenal, he went above and beyond to help us and was so nice! Second we were sent to the finance department to finalize our payment, again we brought a large sum of cash not expecting to buy a car at this location (if we would have known we would have brought a cashiers check). The financial adviser had to count the cash in another room with another co worker to ensure all was correct ,but they counted it a couple times (came up with multiple different amounts) and said it came up short. They then had my husband and I count the money to which we came up with the correct amount and from here things just got weird and we could tell the financial advisor was done with the money counting - he said If it is off, the bank will let us know . We then left with no receipt because so and so is out of town and so and so is not here . We left with the keys and a weird feeling. A day goes by and my husband had to call up here to get a receipt for this large purchase to which the financial advisor called back to say they recounted it and it was still shortHe then had to take credit card payment over the phone for the $200 before issuing the receipt. We are very honest people and will obviously accept when we are wrong or have an incorrect balance- we are very disappointed in this establishment. I feel as though we should have stayed behind to ensure our money was correct for a second-third time but I also feel as though the establishment should not have let us leave the building thinking we still owed money that we did not owe So please be aware when making transactions with the financial department here again dealerships are for sales and people already have to have their guard up- but buying a car out right and still having issues really disappointed us .