Customer ReviewsforMarietta Toyota

DO NOT BUY A CAR HERE....these people are CROOKS. In December 2023, they sold me a 2020 CH-R with ****** miles on it for well over the actual value of the car $25k....THEN the finance manager sold me *** insurance on an already certified vehicle and maintenance adding $7500 to the balance of my loan. All said and done...the way they handled the financing and adding the *** insurance....I will pay $46,000 for this piece of s*** car with a 9% interest rate. I FINALLY GOT THE *** INSURANCE OFF AFTER TELLING THEM TO REMOVE FOR 6 MONTHS. I can't get rid of this car and now I'm $7,000 in the hole and I'm thinking about hiring an attorney. I am a single female and this behavior is TOTALLY UNACCEPTABLE. THESE PEOPLE ****.

Thank you for sharing your concerns. We sincerely apologize for the distress and dissatisfaction you've experienced with your purchase at our dealership. We understand the importance of transparency and fairness in all our transactions, and it appears we fell short in your case. We are taking your feedback seriously and have already alerted our management team. Please expect a call from our manager today to discuss how we can address and resolve these issues. If you do not hear from us or have further concerns, please contact our Customer Relations Manager, *****, directly at *************. We are committed to making this right and ensuring your satisfaction.

The service representative was very friendly but unfortunately I received no service. I had a 7am appointment and dropped my car off first thing in the morning. I was given no update during the day and at the end of the day the service rep told me that they hadnt gotten to it because there hadnt been a lift/service bay available. Seeing as I had the first appointment slot of the day that is quite odd. Are you telling me that no one that came after me that day had their car serviced on a lift either? It seems they simply had the whole day to look at my car and chose not to. I hadnt had any issues in my previous few services there, but I dont think Ill be returning unless something is done to rectify my wasted time.

Thank you for sharing your experience, *******. We sincerely apologize for the oversight and inconvenience you experienced during your recent visit. It's clear we did not meet our standard of service, particularly with communication and scheduling. We understand the frustration of not having your vehicle attended to, especially with an early appointment. We are reviewing our procedures to ensure this does not happen again and would like the opportunity to make this right for you. Please contact our Customer Relations Manager, *****, by phone at ************* at your earliest convenience so we can address your concerns directly and hopefully restore your faith in our service center. We value your business and are committed to ensuring your satisfaction.

Tried to charge me 2 hours labor while my vehicles just sat there to warm up the auto transmission for a simple fluid check. Absolutely horrible business practices and behavior. Then tried to upcharge me to a full fluid flush. All I asked for was to "check auto transmission fluid level and adjust as needed". They couldn't deliver on that without a number of upsell and unnecessary shop labor charges. Then when I asked to speak with someone else to help clarify I sat on hold for 25 minutes and didn't get a call back for 3 hours until I decided to just go pick up my vehicle.

Thank you for bringing this to our attention, ****. We apologize for the frustration and inconvenience you experienced during your recent visit. This is not the level of service we strive to provide, and we take your concerns seriously. To better address and resolve the issues you've mentioned, including the delay and communication problems, we encourage you to contact our Customer Relations Manager, *****, by phone at *************. We are committed to understanding the specifics of your experience and making things right. Your satisfaction is important to us, and we look forward to the opportunity to speak with you soon.

Had car serviced today, the gentleman the checked me in has Amazing customer service skills! All was great until a customer entered the waiting room with a huge dog that WAS NOT a service dog. She moves three times bc the dog kept going to customers. She then went to the bench in the rear of the waiting room and the dog layed in the middle of the pathway. Employees and customers had to take alter routes bc when you walk by he jumps up. The pet owner continued to make herself comfortable , by reading out loud from her phone. When I brought this to the service group. I was told: I understand, there are no signs stating no dogs allowed. I could move me somewhere, bc if I ask her, someone will be upset. So guess not to get her upset, it was ok for me. So I bring it my neighbors son rainbow python, and read The Tales of Two Cites out loud, all will be good.Haven been bit twice in life; once on a plane bc he dont bite, was allowed to be a lap dog, and after attacking me and his owner. All was said, hes just agitated about flying.

Thank you for your feedback, *******. We're glad to hear that you received excellent service from our staff, but we apologize for the discomfort caused by the presence of a non-service dog in the waiting area. We understand your concerns and will look into improving how we manage such situations to ensure the comfort and safety of all our customers. Please remember, your next maintenance visit is due in 6 months or after another ***** miles, whichever comes first. We value your input and are here to provide you with a better experience next time. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

Ive been working with ***** in the service department. Easy to make appointments, always calls me back, and overall the prices have been better than the local shops. Ill continue going there as long as ***** is still there.

Thank you for your glowing review, *******! We're thrilled to hear about your positive experiences with ************************* and appreciate your kind words about our appointment system and pricing. Just a friendly reminder, your next maintenance visit is due in 6 months or after another ***** miles, whichever comes first. We're delighted that you plan to continue using our services and look forward to seeing you again. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

I could have went to a Mom and Pop, car dealership near me. But, I decided to go with Marietta Toyota, thinking they are doing thorough testing on major parts, reselling quality cars. I purchased my 2010 Lexus LS 460 AWD in March of 2023. I am livid, and regret my purchase. My car stop on me as soon as I had gotten off the expressway in Feb. 2024. I had it towed to Toyota SERVICE CENTER NEAR ME, to find out after they used an endoscope to determine the the source of the problem. The coolant was leaking into cylinder 1, which caused my head gasket to blow. That used engine w/labor, will cost over $12,000. Who has money like that, needless to say it could have cost my life, had I still been on the expressway. The initial miles at purchase was over ******, at the time it stopped little over ******* I AM NOT A HAPPY CONSUMER

Dear ******,
We are truly sorry to hear about your experience and the issues you encountered with your Lexus LS 460 AWD. We understand your frustration and regret that you are not satisfied with your purchase.
As you mentioned, the vehicle was purchased back in March of 2023 in "as-is" condition, and the warranty expired in June of 2023. Additionally, there was no extended service contract or warranty purchased with the vehicle. We apologize for any inconvenience this may have caused.
Our management team has already spoken with you via phone regarding this matter, and unfortunately, we are not able to cover the engine repair based on the terms of the vehicle purchase.
We value your feedback and appreciate you bringing this to our attention. If there's anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us.
Thank you for giving us the opportunity to address your concerns.

I had a great experience with *****! My oil change was pretty quick, and I had no other issues! 10/10 would recommend!!

Thank you, *****, for your fantastic review! We're so glad to hear about your positive experience with ***** and the quick service. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're here for you and look forward to continuing to provide great service. Safe travels, and remember, we're ************, phone call, or visit away whenever you need us!

I was lied to by the sales person, finance person Vu and guy in the bank negotiating department ***. I wouldnt be forced into a deal that wasnt worth it. I almost allowed myself to get locked into a $999 car payment. While trying to get me to agree, they kept saying how we are family owned and all of them seemed fake. I knew it wasnt a good fit once I saw they didnt match what the credit union offered me like the salesperson ******** told me they would. And how could a ***** rate go to ***** but the payment only went down to $950. Why would a ***** interest rate be that high of a note anyway? The math wasnt matching and too many lies had been told to me about why I had such a huge payment. The ************* told me I have the same vehicle but I pay $1200 a month for mine. When I was in finance with ** he said we have to cap at $999 and cant go over $1000, we arent allowed to so you cant have gap. I heard so many you cant and no at that place. More than anywhere Ive ever been. God told me it was all a method to get the commission they would get. It was all about the money theyd make off that deal. It wouldnt have been beneficial to me. And Im glad I trusted what my gut told me. And not do what was best for them. Instead I did what was best for me. But the attitudes they had when I changed my mind and didnt go for it was the truth of who they are. When I brought the vehicle back (same day) they tried to tell me I couldnt get out of the deal. You cant change your mind, theres no cooling off period, this isnt like buying a house. Theres no laws for that. But I know better so I left it anyway. Mad because I didnt fall for it. The next day I went somewhere else and the experience I got from the other dealership made me feel good. They didnt have people standing outside looking desperate to harass me as soon as I got out of my rental. I didnt feel like they were trying to make a sale or needed my business like I did at Toyota.

Dear *******,

We're sorry to hear about your experience, and we apologize for any inconvenience caused.

As you mentioned, we did cancel your purchase and take the vehicle back, your deposit has been refunded, and our management team has already spoken to you. We strive to provide transparent and honest service to all our customers, and we regret that you felt that we fell short of your expectations on this occasion.

If there's anything else we can do to address your concerns or improve your experience in the future, please don't hesitate to reach out to us. We value your feedback and hope to have the opportunity to serve you better in the future.

Great service between **** and the gentleman who closed me out. I was told exactly what needed to be serviced and was not sold on items that didnt need to be maintained or fixed.

Thank you, *****, for the positive review! We're thrilled to know that **** and our team provided you with transparent and trustworthy service. It's our priority to ensure you're informed about what your vehicle needs without unnecessary upselling. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We value your trust and are here to support you. Safe travels, and remember, we're ************, phone call, or visit away whenever you need us!

Thank you, *****, for the positive review! We're thrilled to know that **** and our team provided you with transparent and trustworthy service. It's our priority to ensure you're informed about what your vehicle needs without unnecessary upselling. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We value your trust and are here to support you. Safe travels, and remember, we're ************, phone call, or visit away whenever you need us!

Ive been a customer of ********************** for several years, and Ive purchased 2 vehicles from there. I recommend their service department, because they have consistently delivered high quality customer service. I recently had an oil change, and ***** did a great job as my service advisor.

Thank you, ******, for your continued loyalty and for sharing your experience! We're delighted to hear about the excellent service you've received, especially from ***** during your recent oil change. Your recommendation means a lot to us. Don't forget, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're proud to have earned your trust over the years and look forward to serving you again. Safe travels, and remember, we're ************, phone call, or visit away whenever you need us!