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ComplaintsforValue Pawn & Jewelry
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I've been doing business with Value **** for over two years. I make payments every month and have receipts. This October I made a payment October 15, 2021 , two weeks later, they dropped three of my tickets. I've been a loyal customer and couldn't believe they would do that after all the money spent, but they did me just like that ! Disappointed above all . That was so lame and unnecessary.Business response
11/16/2021
Contact Name and Title: ******************* Store Manager
Contact Phone: ************
Contact Email: ***********************
~Customer signed contract when loan was made, knowing all loans are 30 day loans with a 30 day ****** After 60 days past next due date, loans are subject to be dropped.
~The 3 loans in question were ***** days overdue from due date.
~Dropping loans is a last resort. 3 attempts to reach by phone were made, leaving voice mails with no response. This is a courtesy action and not required.
We will continue to work with this customer as there are still 3 active loans.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.