ComplaintsforGeorgia Probate Law Group

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A DEVASTATING LOSS MADE WORSE. 8/1/23. Four days after paying a retainer, I had a "strategy call with a GPLG attorney who described himself as: only in the firm three months", "still learning at the ropes", and mentioned there was a senior attorney on our call to help me out, and repeated two times that it was for quality control. He did not meet promised deadlines. I NEVER SAW ANY OF HIS WORK, including a recusal letter that he stated would be started immediately. His paralegal's call notes had mistakes, omitted important details, and included a paragraph from another clients notes. Sloppy. The next GPLG attorney sent work for my approval. It was a **************** question document that had been personalized. The document had about 26 mistakes. Some of them were crucial to the documents accuracy. Billing for this was about 4.5 hours. A (second?) recusal letter was drafted for review 26 DAYS into my retaining GPLG. It was for an attorney working with opposing counsel who needed to recuse himself from the case due to a huge conflict. Three weeks later that attorney still had not recused himself. Since I only saw draft copies, Im not sure if any corrected work went out. 48 DAYS after retaining GPLG, I emailed my own recusal letter @2:50 pm, had a response @4:10 pm, and a notification from the court accepting that attorneys recusal @6:08 pm. Billing for the first month began a dispute of charges for the first attorney in need of "quality control"/paralegal time. GPLG's response was either, I accepted those charges or they would have to charge me almost $600 more. "We do not give work away for free." I ended GPLG representation. Three days later they sent a Notice of Intent to Withdraw and said they would be filing a Motion to Withdraw with the Probate Court. TWO WEEKS LATER the Probate Court reported GPLG attorney is still the attorney of record since he has not formally withdrawn from the case. The Discovery period ends in 3 days. Time wasted 61+ days

  

  Business response

  10/05/2023

  We are sorry to hear that ************* is unsatisfied with the representation from our firm. We tried our best to resolve **************** issues. When ************** hired the firm, she was assigned to ********************************. ************** did not express any issue she had with ***** when he was assigned to her matter.  ***** was a newer attorney at our firm at the time of the call, but he had been practicing litigation for some time at other firms - he is an experienced litigator.  However, since ***** is newer to our firm, a Senior Attorney sat in on the call at No Charge to the Client. This was done as a part of a training program for attorneys that join our firm to ensure the best possible strategy and procedure is discussed to move the case forward for the Client. Under this program, there are two attorneys on the call with the client, but the client only pays for one of the attorneys.  We have found that many clients enjoy this perk.  I do understand that she is upset as ***** referred to it as quality control, and we do apologize for that.

  
  Within three days of ************** having the initial strategy call with her legal team, she called to express her concerns to management and that she was dissatisfied knowing that ***** had not been with the firm for a long period of time. ************** also expressed that we had not sent the follow up email that had been promised to her within three days of the strategy call.
  ***********************, our ***** Services Manager, spoke with ************** to attempt to resolve her concerns.  ************** agreed to change the legal team for ************** to a Senior Attorney and a new paralegal at no charge to *************, even though there was nothing improper or incorrect about Mr. ***** representation. ************** did express that having a Senior Attorney as the primary attorney on her matter would be more costly, but ************** agreed.

  
  When ************** initially spoke with **************, she let ************** know that she did not want to pay for any of Julios work that had been done on the file. ************** let ************** know that the work has been reviewed and was appropriate for her case. Additionally, ************* let ************** know that the new attorney that was coming onto the case would use the drafts that ************** started and continue from where he stopped.Further, we let ************** know that if there was any specific time entry she was disputing on the bill, to please let us know so that it could be looked into. ************** never received anything from ************** with issues regarding any specific entry on her billing statement ************** just stated that she did not want to pay for any of it.

  
  When ************** spoke with her new legal team, she seemed to be happy with the representation that she was receiving.  Again, her new legal team got fully up to speed at no charge to ************** before the transition call occurred and her new legal team did not charge her for the transition call either.

  
  Our team sends follow up emails to clients to summarize telephone calls. These summaries are not intended to be an exhaustive recitation of the entire call instead, they are designed to remind everyone of the basic points and action items.  ************** expressed dissatisfaction with the email to our team and we issued a credit to her as a good faith gesture.  We are sorry ************* is unhappy with that resolution.

  
  Our firm normally sends drafts of documents to clients for review prior to filing.  The purpose of that is to allow the client an opportunity to provide input, ask questions, and make changes.  Were sorry that ************** felt there were mistakes in the documents.  Whenever a client notifies us of changes that need to be made, we make them prior to filing.

  
  After ************** received her first invoice from the firm, she sent an email stating that I vehemently disagree with any and all billing related to and or from ***********************, *************************,and ********************* as well. After ************** received the email from **************,she let ************** know that she understood that she did not want to pay for the work done by ********************** or ****. ************** explained that we conducted the transition at no cost to ************** at **************** request.  She then gave ************** the option of having the charges from the initial legal team refunded in the amount of $2,002.50,but that she would then be responsible for paying for the charges from her new legal team, which would be a higher cost. ************** did not like that response and decided to end her representation by Georgia Probate Law Group.

  
  After receiving the request to disengage, the firm was required by the rules of court to we send out a 10 day Notice of Intent letter to the Client. When we received her notice to disengage on September 11, 2023, we drafted and prepared to send the Notice of Intent,which was sent on September 14, 2023. Before we are able to file our Motion to Withdrawal with the Court, we have to wait until those 10 days after September 14, 2023, have lapsed. The Motion to Withdrawal was sent to the Court 5 business days after the deadline for the Notice of Intent. We are currently waiting on the Court to issue the Order for Withdrawal and at that time our firm will no longer represent **************. ************** has informed ************** that if she were to retain ***********, they would be able to file a Substitution of Counsel with the Court, which would also cease our representation on her matter and would not require the withdrawal procedure.
  

  Our firm tried our best to resolve **************** comncerns we reassigned her case to a new team at no cost to her, even though her initial attorney provided solid representation and advice.  We were unfortunately not able to refund all of **************** money as she requested because the firm did provide services to her.  Again, we are sorry that ************** is not satisfied with the work done on her matter. We do wish her the best with moving the matter forward.  

  Customer response

  10/08/2023

   
  Complaint: 20677759
  
  I am rejecting this response because:

  When **** assigned ********************* to my case, I was not informed that he was in a probate law training program. I contacted **** because of experience and specialized focus on Georgia Probate & Estate Law. A trainee is neither experienced nor a specialist. Mr ****** previous experience in other areas of the law did not check any boxes for me. By no stretch of imagination would I ever consider lack of experience coupled with hand holding by a senior attorney as a perk. The senior attorney was only no charge on one call. Who was going to be looking over Mr ****** shoulder for the rest of the time?
  ************* did not meet promised deadlines, never sent any drafts for my review or copies of completed work to me. I am referring to his Entry of Appearance and Drafted Response to ****** noted on the **** August ********** *************** could not use either due to one being personal to ************* and the other because the time to respond had passed. It doesnt sound feasible that a senior attorney such as *************** would use a trainees work. ************* had no other work noted on the **** August ********* for anyone to continue drafting. There is a reason why I havent seen Mr ****** work.  See attached **** August ********* 
  Client notes should be an accurate summary of our phone call. Not with added statements/words never spoken, important details left out and carelessly left over notes from another client. I was billed for the corrections!  See attached **** August ********* 
  I am prepared to send BBB a copy of the mistake laden documents sent by **************** Team for my review. They relied heavily on the use of templates and a list of stock questions to personalize document work. Essentially fill in the blanks. **** billed me 4.5 hours to fill in the blanks and then I was charged for their mistakes being corrected! Their paralegals careless template use was the reason why a previous clients information was included in my call notes.  See attached **** August ********* 
  ************* had not been done a Recusal letter immediately as promised. **************** Team did draft a recusal letter that I reviewed and approved. Three weeks later that attorney still had not recused himself and no one ever followed up. 48 DAYS after retaining ****, I emailed my own recusal letter and received notification from the court accepting that attorneys recusal in a total of three (3) hours and 18 minutes!
  Ive now read other **** replies to their consumer complaints and recognize a pattern of faux apologies and excuses sprinkled throughout, we thought the client was happy, and we did our best.  It was not just ***************** lack of experience or that he wasnt a probate specialist factoring into my decision to terminate the **** contract. It was the overall consequence for **** for not conducting themselves with respect toward what should have been a valued client.

  
  Uploads:
  **** August *********
  Mistake laden draft documents after clearing with BBB
  
  Sincerely,
  
  *********************

  

  Business response

  10/16/2023

  We are sorry to hear that ************** is not satisfied with our response. When ********************* was assigned to her matter, she was given advance notice who her attorney would be. ************** was sent an email that specified her assigned attorney and paralegal from our Client Coordinator on Wednesday, August 2nd, ****, at 9:38 AM ET. In that email, the Client Coordinator confirmed the strategy call with ************** and **************** on Friday, August 4th, 2023, at 10:00 AM ET. ************* did not inform anyone in our office at that time that she did not want to work with **************. When assigning an attorney to a matter, we do not summarize each attorneys individual law career. However, if ************** would have requested specific information regarding her attorney, we would have been happy to let her know the information on the attorney, i.e. how long they have been with the firm, how long they have been practicing in this area, ect.Additionally, ************** could have requested a Senior Attorney on the front end, if that is what she was looking for.

  Our Senior Attorneys sit in on the initial strategy call with the Associate Attorney and the client at no charge to the client, and the Senior Attorneys are available to discuss the strategy or the case with the Associate Attorney when needed. Although our Associate Attorneys are going through a training period they are very sophisticated and very competent to handle their own matters.
  ************** claims that ************* did not meet the deadlines; however, she requested a new attorney within a week of her initial strategy call with her legal team. We do acknowledge that the follow up strategy call email to ************** should have been sent by August 8th, 2023, and it was not sent until August 10th, 2023,and we do apologize for that delay. However, as far as any other deadlines missed, ************** had requested not to work with ************** at that time so there was no way of ************** being able to meet those deadlines since ************** had requested to have ************** taken off her case. ************** did take the initiative to start working on everything he promised to ************** as soon as their call was over, but was not able to complete it for her because of her request for him to no longer be assigned to her case.   

  With our follow-up emails sent to our clients, there is no right or wrong way for that to be completed.We outline a basic summary of the call to the Client, the next steps, our homework,and the Clients homework. Our paralegal did use a template and accidently left one sentence in the email, but that did not affect the email sent to ***************If the Client has additional questions, they are always welcome to reach back out to their team and follow up on that. Additionally, as stated above, ************* was not able to complete the documents, as ************** had requested a new legal team before he was able to complete it.
  In regard to Opposing Counsel stepping down, we understand **************** position regarding the recusal of the Opposing Counsel; however, we cannot make anyone do anything, and we are happy to hear that Opposing Counsel recused after her notice to him.

  In an effort to resolve the situation, we are willing to write off her $360.00 balance with our firm. After reviewing the statement submitted, there was only $145.00 worth of work that had to be corrected. We would like to make it known, however, that we have done $3,580.50 worth of No Charge Work on **************** matter to date, which means that she was not charged for $3,580.50 worth of work that was completed by our firm.  We hope that we are able to resolve this with ***************

  Customer response

  10/22/2023

   
  Complaint: 20677759
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer response

  10/27/2023

  Complaint: ********
  
  I am rejecting this response because: 
  
  Today, I received new information from my local probate court that a **** filing was not submitted. 
  I was billed for that draft. 
  I have other documents that I had wanted to upload on my 10/22/23 response, but did not have additional space to do it.
  
  Several times I've requested copies of drafts billed by ********************* (**** attorney).

  **** billed me for two drafts, but doesn't respond, acknowledge or comply with my request for those copies.
  
  **** promised to send me a copy of my complete file by October 6th. 
  As of today, it has not been sent. 
  
  My 10/22/2023 response to ****'s 10/16/2023 letter
  Was **** sent my response letter and attachments from 10/22/2023?
  
  **** admitted to charging me for corrections to their errors.
  My account has not been credited.
  
  Please re-open my complaint (# ********)
  
  Sincerely,
  
  *********************; 

  Customer response

  11/13/2023

  Complaint: 20677759
  
  I am rejecting this response because: The business, GPLG, has failed to remediate the issues within the complaint.

  
  

  I am seeking a full refund of my $5,000.00 retainer and credit for all surplus billing: Due to unfair billing,

  deceit by omission, mistake-filled documents, and ineffective management of a major case issue.

  
  

  From the beginning, I had asked to be copied on all documents/communications relating to my case.

  The requested copies of Mr ****** Entry of Appearance and Draft of Response to Petitioners Caveat

  have not been sent. A complete copy of my file was requested on 09/25/2023. I got next-day

  confirmation that I would receive my file within 8 business days (10/06/2023). My disengagement

  package was promised on 10/24/2023. Neither was sent.

  
  

  GPLG Billing:

   I was billed for an Entry of Appearance that was not filed.

   I was billed for a Response to Petitioners Caveat that should never have been drafted.

   I was billed for the Corrections to attorney/paralegal (*****/******) Summary mistakes.

   I was billed for asking the new paralegal (*****************************) about child support.  ************* had requested all the information 

    I had about child support be sent to him.

   I was billed thousands to fill in the blanks on a simple TEMPLATE for Discovery.

   I was billed for final Discovery drafts sent to me with approximately 33 mistakes.  Some of the errors radically changed the 

    meaning/intent of those documents.

   I was billed for GPLGs Correcting most of their mistakes on Discovery documents.  The documents were still sent out with 

    uncorrected mistakes.

   I was billed for ******************* recusal letter to **********************  GPLG not following up resulted in their recusal letter being ineffective.

   I was billed for a senior attorney reviewing another senior attorneys work.

   I was billed for disputing the bill.

  
  

  The 08/02/2023 notice announcing Mr ****** assignment to my case omitted vital information about

  him being a trainee in GPLGs Probate Law Training Program. Deceit by omission is willful deceit. 

  Based on GPLGs internet advertising and statements made by the first impression staff, I had no reason to 

  expect anything other than an extensively experienced, highly trained, probate law specialist.

  
  

  A savvy, experienced, probate law specialist, would have known not to pursue the Response to

  Petitioners Caveat due to its being out of the time frame to respond and unpaid child support issues

  which were not in the scope of my probate case.

  
  

  GPLGs 10/16/2023 response had 6 false accusations that I asked for a new legal team. I did not

  request a new team. Two GPLG staff members suggested reassignment several times between Friday,

  8/11/2023 and late afternoon on Wednesday, 8/16/2023. These staff members recognized the validity of

  my concerns about the *****/****** teams work and issues with their broken promises. The final

  decision to change teams did not occur until closing time on Wednesday, 8/16/2023.

  
  

   Mr ****** Strategy Call Promises -10:00 am, Friday, 08/04/2023:

   Entry of Appearance:

   ************* said drafting and filing this was a priority. Very important first step.

   ************* said that as soon as we Enter (of Appearance) we can file the recusal.

   ************* said that as soon as we got off the strategy call, he would start drafting.

   The Probate Court wasnt able to provide a copy of Mr ****** Entry of Appearance

   08/10/2023 - STF Billing - I was billed

  
  

   Response to Petitioners Caveat:

   ************* said that immediately after the 08/04/2023 strategy call, he would consult **********

    ***** (senior attorney) about drafting, filing a response and.

   Before I spend your money on that youre gonna know if Im drafting a response

   ************* stated that he knew the time frame to respond had ended.

   ************* never informed me that he was going ahead with this draft anyway.

   08/10/2023 - JCP Billing - I was billed.

  
  

   Motion to recuse attorney, ********************* (by *************)

   ************* was aware by 08/04/2023 of the attorneys inclusion on opposing counsels paperwork.

   There was a huge risk that *********************** extensive, detailed, knowledge of my case could affect

    my case outcome. It was critical that ********************* be recused.

   A recusal was never filed by **************

  
  

   Corrections to Summary - ***** / ****** Team

   Strategy Call - 08/04/2023

   A summary should not include assumptions, statements, or words never spoken.

   It should not include an entire paragraph from another clients summary.

   GPLG excusing, making light of and minimizing this as an acceptable accident is unacceptable.

   08/10/2023 - STF Billing for Corrections to their mistakes - I was billed

  
  

   Motion to recuse attorney, ********************* (by ***************)

   08/28/2023 *************** sent me a draft of his recusal letter for **********************

   Three weeks later ********************* was still listed on opposing counsels paperwork.

   No one at GPLG followed up essentially making their letter ineffective.

   The risk that *********************** extensive, detailed, knowledge of my case could affect my case

     outcome continued. It was critical that ********************* be recused.

   Fifty-one days after retaining GPLG, I sent my own recusal letter to **********************

   My letter was straightforward, resulting in the Probate Court accepting ***********************

    recusal in 3 hours + 18 minutes from the initial time sent.

   GPLGs 10/16/2023 response to my successful recusal of ********************* was, However, we cannot make anyone do anything.

   Now that would make a really interesting advertisement for a law firm!

   The State Bar of Georgia must have a judicial code of conduct addressing recusal.

   08/28/2023 - SBB Billing - I was billed for the recusal letter.

  
  

  Sincerely, ********************* - ************** / *******************************

  
  

  August / September / October Billing Statements

  08/02/2023 Email *********************** - Announcement

  08/16/2023 Email from ***************************** Services Manager

  
  Sincerely,
  
  *********************; 

  

  Business response

  02/02/2024

  We understand that ************** is not satisfied with the previous response, and we are sorry to hear that. When ************** decided to have our firm assist her in her situation, she signed an engagement agreement that explicitly explained that any legal work that was performed on her case would be charged at an hourly rate for her attorney and her paralegal. ************* signed this agreement and agreed to allow our legal team to begin working on her case. We are unable to refund ************** her entire $5,000.00 retainer that was provided to the firm, as there was legal work performed on her case.
  Regarding **************** complaint involving her file, on September 26th, ****, ************** asked ************** if she would like our firm to send her file via email, which is common practice and the most expeditious way for ************** to receive the file. ************** replied that she did not want our firm to email her the file because she did not want any attachments as she was unable to open attachments. Our process is to send documents to a client once we receive the Order for the Court that states that we are no longer representing the client. The reason for this is that if our firm is still representing the client, we must have the documents to properly represent them. Once we receive the Order from the court stating that we no longer represent the client, we promptly send the file to the client. We received the Order in **************** case on October 24th, 2023. Our office did send ************** the disengagement packet that included her file on November 1st, 2023, via fax as requested by **************. Our firm attempted to send the package and all documents via USB because of the large size of the file, but ************** did not agree and requested that all documents be sent via fax. The size of the file was over 220 pages, this could have resulted in the reason that the fax did not come through for **************. Our firm is more than willing to attempt to send the file to ************** again if she would like.
  ************** states that there was not a reason to pursue the Response to Petitioners Caveat since it was outside of the time frame allotted by the Court to do so. However, in Georgia, there is not a set time frame to submit a Response to a Caveat, as this can be done at any time during the case.**************** legal team had a strategy regarding the Response to a Caveat which she discussed in detail with her first attorney that she was assigned. Four days after the meeting with her first attorney, ************** complained that she did not feel like her attorney was experienced enough and that she felt uncomfortable working with him. Our firm strongly believes in client satisfaction, and we do not want a client to be uncomfortable, so we discussed with ************** the option of having a new legal team assigned to her case,which she agreed with. The new attorney discussed a new strategy with ************** that she was more comfortable with.
  Whenever a Client is unhappy with any part of their legal services, it is our process to offer to reassign the Client to a new legal team.The new legal team will catch up on the case and review the entire file with no charge to the client. ************** was in complete agreement with a new legal team being assigned to her case. ************** has mentioned in her complaint that her first attorney did not complete certain documents; however, ************** was taken off of the case within 4 business days of the initial call with ************** because ************** was not comfortable with him being her attorney, so he was not given enough time to complete the aforementioned documentation.
  We never want a client to be unsatisfied and we hope that ************** has found peace in her situation. In an effort to resolve this situation, our firm is willing to write off the remaining balance owed for services provided in the amount of $360.00. After reviewing the statement submitted, there was only $145.00 worth of legal work that had to be corrected on **************** matter. To date, our firm has performed $3,580.50 of legal work at no charge to **************. We hope that we are able to resolve this with *************.
  

• Initial Complaint

  05/27/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Retained 02/17/2020, Terminated 4/19/2022, Amount paid $31,626.23 *********** ************************ I was assured that the firm would work diligently, efficiently, and expeditiously to assist me in obtaining my mothers personal property and reaching an agreement for co-owned property in Habersham County. **. On several occasions I voiced my concerns to the company CEO, the Operations Manager and to my assigned attorney regarding the poor representation. They apologized and said they would provide excellent service going forward. It got worse instead of better. The conversation with the Operations Manager resulted in a charge of $81. I protested the fee and it was later removed. I declined to speak with her again. Response to additional emails between attorney discussing possible termination was answered with more assurances that this was proper, acceptable procedure. They are aware I disagreed and termination was, in part, the withholding of information and misleading statements.A pattern of serious mistakes followed by an apology and excuse emerged. Delays in responding did not meet their own guidelines. The failure to follow the ************* Superior court instructions led to a late filing of the court documents. I provided and requested items be disclosed to opposing attorney. GPLG said it was best to withhold the information. At the same time he was withholding information he was advising to pay the amount they were asking. This was conflicting advice with no explanation. Sadly, the service provided by GPLG was below ethical standards. The errors were so pervasive the impression was that it was the accepted way of doing business. GPLG failed to provide due diligence or focus on my case, rather took advantage of my lack of legal knowledge and my trust. I request that this egregious representation and breach of faith be corrected and the company return the full amount of $31,626.23. This includes the portion of the retainer.Supporting documents 3 pages

  

  Business response

  06/14/2022

  I'm sorry that this client is upset and unhappy with our representation.  We never want a client to leave us upset.  We've conducted an internal investigation into this matter.  The rules regarding attorney client confidentiality and attorney / client privilege do not permit me to respond by providing details of the underlying representation.

   

  What I am able to say, however, is that **************' case was handled professionally and ethically by our team.  ************** and her attorney at GPLG had stylistic differences in how certain documents were written.  Our team wants the client to be involved in their case and we send documents to the client to review and approve.  ************** was very detailed and would make corrections to how things were written very frequently.   These were not corrections of facts or law, but instead were a different way to say the same thing - a stylistic difference in writing. 

   

  Our team followed all law and rules of court in handling this case.  There was an issue where a document was filed with the clerk and also needed to be sent to the Judge (which is uncommon).  This was taken care of promptly upon request of the Court.  We did have some delays in communicating with ************** during the initial COVID surge as we transitioned to full remote work.  Our team was upfront with all of our clients about that and apologized when communication delays occurred as a result of the transition.  The case was not harmed in any way.

   

  While we strive for excellence, we are human and are not perfect.  When we make a mistake, however, we are upfront about it, own it, and take action to correct it.  Here, a charge for $81 was entered improperly and as soon as we became aware of it, a credit was issued to correct it. 

   

  When it comes to communicating with an opposing attorney, you often do not want to show all of your cards right away, and we counsel clients on what we believe is the best negotiating strategy to achieve the goal the client would like to achieve.  We did that in this case to the best of our ability. 

   

  In the end, this case was settled on terms that ************** agreed to prior to trial, and the objectives she stated to us during her initial strategy call with the attorney were met. 

   

  I am sorry that ************** left us unhappy.  We have attempted to work with her to resolve her concerned, but were unfortunately unable to do so to her satisfaction.  We work hard to have great relationships with each of our clients.

  Customer response

  06/17/2022

   
  Complaint: 17221352
  
  I am rejecting this response because:  I compromised to $10,000 based on the poor service received. See attachment for details. I request Mr. ******************** review the entire case file and reconsider his response.  
  
  Sincerely,
  
  ************************

  

  Business response

  06/24/2022

  I'm sorry that this client is frustrated with our response to her previous statement.  As I mentioned, I'm unable to respond with details because doing so would violate attorney/client confidentiality and attorney/client privilege. 
  
  While I do not agree with her statements or characterization of the events, I certainly understand she is frustrated and I wish we could have worked things out in a positive way.
  
  We welcome all client feedback and we work hard to explain the legal significance of events in their cases.  Whenever a client questions an action or a charge, we have a discussion and provide an explanation.  We did that in this situation both during and after our representation. When ************** presented her concerns, we conducted an internal investigation into this situation and had several discussions with ************** by email over a two week period. We did our best to address her concerns and I am sorry that we were unable to fully satisfy her.
  

  Customer response

  06/27/2022

   
  Complaint: 17221352
  
  I am rejecting this response because: I strongly disagree with Mr. Broel's opinion of the way my case was handled.   
  
  Sincerely,
  
  ************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩