ComplaintsforTeam Management, LLC

• Initial Complaint

  08/29/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This is an HOA company that I believe is using predatory pricing practices and mismanaging homeowner money. They are applying late fees on continuously paid expenses, not maintaining the property as expected, and threatening legal action on homeowners despite paying fees on time. They are also condescending in communications and typically unresponsive. Reviews I have seen from previous owners in this community have said they are also unresponsive to requests, demand payments just to sell homes, and applying additional fees to their accounts after disputing suspicious charges.I personally pay my HOA fees on time and have still had late charges applied to my account. The association has been slow to respond to my maintenance requests and makes minimal improvements to the neighborhood despite everyone paying their fees monthly. They expect homeowners to be responsible for structural improvements on the property that I feel should be their responsibility (Ex: broken windows)I also have screen recordings of negative reviews and homeowner interactions with Team Management from ****** and BBB reports if needed.

  

  Business response

  08/30/2022

  Mrs. ***** is a homeowner in the ********************* ****************** which my company, Team Management, manages at the direction of the *************** of Directors.

  As an Owner in the Association, she is responsible to abide by the covenants of the Association, which include some maintenance items, and payment of all assessments, in a timely manner.

  The 2022 monthly assessments for the Association are $290; and the ***** has created a special assessment of $216 per quarter for 2022.

  To date this year, she has made payments, but all payments have been either $280 or below.    I do not see any payment toward the quarterly special assessment fee.    To my knowledge, she has not reached out to me via email or telephone to dispute, or try to resolve this matter.    I will gladly provide her with a history of her charges and payments we've received from her.     Once she is aware of where the shortfalls in payments have been made, she may certainly request the Association, via the ***** of ********** waive or reduce any late fees.     My company does not charge late fees to her account, we only do so at the direction of the ***** of ********************* ***** claims my company is 'not maintaining the property as expected'.    My company does no maintenance work on the property, we are not contracted to perform any maintenance.    If she wants to complain about the property not receiving maintenance, she may certainly complain about the Association.      In her BBB complaint she switches from saying 'the association' and then my company.    Team Management has no duty of maintenance to her unit, nor the Association.

• Initial Complaint

  06/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am the owner and manager of property addressed ****************** through **** Investments, LLC. I have received an invoice/statement on H3238****323834363637H's Letterhead in the amount of $2723.12 (Collection Charges). This is the second year that I have spent time protesting these charges. I contend that payments made were improperly applied, creating the cascade of events including Certified Letters and collection attempts. I visited H3238****323834363637H's office on July 2, 2021 attempting to resolve this issue with no final resolution.After continuing to receive collection statements, I made another visit to the same office on April 29, 2022. I was presented with a ledger that lists payments for ****************** / **** Investments, LLC beginning on ****** thru ****** and a ledger listing payments for ****************** beginning ****** thru ******. An examination of the **** Liberty Plaza's ledger will display that I made zero payments in year 2020 which prompted a Certified Letter (listed on the ledger 092520/September 2020). However, I provided documentation of payments made June 29, 2020 ($764.12) and December 28, 2020 ($1470.30) which does not appear on the ****************** ledger. I contend if the June 29, 2020 payment ($746.12) were properly applied, there would be no need for a September 2020 Certified Letter, same for the December 28, 2020 payment ($1470.30) Additionally, I have owned the ****************** property since May 2019. The totals HOA fees paid for years 2019, 2020, 2021, 2022 exceeds the amount that I should have paid based on the number of months that I've owned the property. Using the rate @ $235 per quarter x 16 quarters would total (235 x16 = $3760) I should not have paid more than $3760 for 4 years. I have not owned the property long enough to have paid over $4979.83. Adding the $659.90 payment listed on the ledger on May 8, 2019 you will find that I have indeed paid at least $4979.83.I'm being blamed for the missapplication of fees.

  

  Business response

  06/30/2022

  The complainant owns two units (**** and ****) in a *** that my company manages.   While the statements come from my office, the invoices are from the **** not Team Management.   Any monies owed are to the **** not Team Management.

  The complainant created an account under the **** account and  was making payments through the online portal through the bank.   Any payment made while logged in to the **** account get credited to the **** account, not the **** account.   I have explained to the complainant they they need to create a separate account and make a separate login and payment.   Alternatively, I have suggested the complainant set up automatic payments from their bank, to issue two checks each month, with the designation on each check for which unit the funds should be applied to.

  We have offered to ask the ***** of ********* for the *** if would waive any late or collection fees on the account.    This is not something my company may do arbitrarily, as the ***** of ********* makes the final decision.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩