Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I signed up for your program based on promises from your representative, ******* *******, that I would close deals and receive qualified leads. After four months and $5,000 spent, I have not closed a single deal or received a serious lead. I was later told this is a "long-term game," which contradicts everything I was sold.The leads are unqualified, and the service has not delivered on any of its commitments. I feel misled and taken advantage of. I am requesting a full refund and to terminate my remaining month. Please do the right thing and return the funds.

  

  Business Response

  Date: 05/02/2025

  
  We apologize your experience with CINC didn't match your expectations. Agents succeed with CINC when completing training, calling their leads, identifying notifications alerting there are engaged leads, and giving the system time to warm up their leads into clients - sometimes longer than than the time you've given. As with any online lead generation system, it is not a silver bullet. It works if you do. 

  To address your complaint about unqualified leads - you currently have 71 leads new leads in your platform with 30 Contact Requests from clients and multiple active trending leads that have gone untouched. You have 122 verified contacts out of 181 leads. Even with all of that interest from leads, we're showing only 86 calls since your launch on 12/17. 

  At CINC, our #1 goal is to make our clients more money. It is my understanding that our support staff has worked with you extensively, even involving another successful CINC client to help get you familiar with the platform and motivated to make calls.

  You signed a contract with an out clause that is not yet up. However, understanding that times might be tough right now, we were able to give you an account comp to help get to the end of that contract term. That's more than was required of us with the existing contract that you signed and is the best we can do. Best of luck in your future real estate endeavors.

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cinc hasn't delivered the services I paid for. The leads are horrible. I have attempted to contact them several times with no response for months. I finally got someone months later when they decided to get me an account ****. She was not helpful. Convinced me to spend more money and increase my ad budget, which I did as she said it would help. It didn't. I now want to cancel and she is saying I have my contract for a few more months. I said I want to cancel now, and to escalate if she couldn't help. She said she could escalate but I won't hear from anyone until January. That is ridiculous as that is 3 weeks away and I would be charged again.

  

  Business Response

  Date: 12/13/2024

  Hi ********, 

  We apologize that your experience with CINC hasn't aligned with your expectations. We would like to address a few points: 

  - As far as the leads quality, some new clients have felt similarly when starting online lead ***eration. We do everything possible to deliver the highest quality leads, and we are the only lead *** and CRM solution that offers ************ Leads. You won't find that elsewhere. A***ts succeed with CINC when completing training, calling their leads, identifying notifications alerting there are engaged leads, and giving the system time to warm up their leads into clients.  

  - Your account manager was able to get your issue escalated yesterday (only 1 day after this complaint was made). While they offered to review opportunities on the site for lead conversion for the remainder of our time working together, you were interested only in cancelation. Unfortunately, when you signed on in April of this year, you signed a contract for a full year through April 30, 2025. He offered to escalate the issue once more, but we cannot guarantee anything because of the commitment you signed. He proactively said he will follow up with you next week. 

  We would love to get you the assistance you need to make the most of the rest of your time at CINC. Please stay connected with your account manager, review the many recorded CINC training webinars available to you, attend a CINC U, or review the best practice check list that your AM provided to you. For any additional concerns, please contact ******************************************************************

• Initial Complaint

  Date:10/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CINC has not delivered specific performance per the contract which guarantees a specific number of leads (the majority of leads turned out to be fake). I signed up with CINC being promised guaranteed a specific number of leads- and being charged for those leads which most were not even real.. I have spent over 18 months paying CINC for low quality leads as well as two different lead servicing companies to work the leads and even they cannot generate blood from a turnip. Since August 2024 I have written several emails requesting cancellation and termination of the website which they will not remove. Consequently they have ignored the last few emails acknowledging my complaints and requests to cancel. Since August although they continue to display their host website so they can claim I am still receiving services so they can continue to bill me.

  

  Business Response

  Date: 10/11/2024

  We apologize your experience with CINC hasn't matched your expectations. 

  Our training team does everything possible to ensure that our clients are getting an ROI from CINC, and we will teach anyone the best practices to succeed. However, the system doesn’t work without calling the leads and putting those best practices into action. In June, your account manager noted that there had been no activity on your site since January of this year. Like any online lead generation tool, CINC is not a silver bullet, and it requires hard work.

  To address your issues with lead quality, I do see in your exchange with your AM that you closed a few CINC leads earlier this year, which is great! In addition, your AM noted that you already had 81 leads verify their information in the short time after toggling on our Real Verified Leads feature. We are the only company in the business that can offer this feature to you. Then, again, she offered her help to discuss best practices that lead our top agents and teams to turn those verified phone numbers into conversions.

  Finally, you both exchanged an email thread with your signed renewed contract terms and conditions along with discussions of the terms. You were also offered a promotion usually reserved only for new clients to show appreciation for your business. That is a significant investment from CINC into your business to pave the way for greater success. On 6/10, you agreed in writing to terminate at the end of this 12 months (2/28/25). Your account manager has since been in touch again to notify you that your cancelation is confirmed for that time. She has also extended the offer of her time and assistance again to help you get the most out of your platform. Though these recent emails have gone unopened. Still, we would like to offer our assistance to help you make the most of your platform while it is still open and active. Please reply to your dedicated account manager to set up some time.

  With all that said, I have been in touch with the team to review your cancellation request one more time. If there is anything additional they can do, they will be in touch. 

• Initial Complaint

  Date:07/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to express my dissatisfaction with Cinc's services and response to contractual obligations. My experience involves technical issues, overcharging, and inadequate communication, culminating in a failure to meet the agreed-upon service standards.Technical and Billing Issues:Continuous technical problems, including a nonworking Agent Cinc Number, and consistent overcharging have severely impacted my business operations, contrary to the promised service level.Account Manager Negligence:The lack of effective communication from my Account Manager, who admitted to personal issues affecting their professional performance, has led to minimal support and attention to my account. This neglect further exacerbates the service inadequacies.Breach of Contract:Cinc's failure to address and rectify these issues suggests a breach of contract. The services provided fall short of the standards agreed upon, justifying my request for an early termination of the contract.Refusal of Contract Cancellation:Despite these issues, Cinc has refused my request for early contract termination, insisting on adherence to the end date of November 30, 2024. This inflexibility, in light of the company's service failures, is unacceptable.Conclusion:My experience with Cinc has been disappointing, marked by unfulfilled commitments and a disregard for customer satisfaction. I urge immediate attention to this matter, including a review for early termination options, given the company's inability to meet its contractual obligations.

  

  Business Response

  Date: 08/09/2024

  Hi ********, 
  
  
  We're sorry your experience with CINC didnt match your expectations. Some new clients have felt the same way when starting CINC lead generation. Agents succeed with CINC when completing training, calling their leads, identifying notifications alerting there are engaged leads, and giving the system time to warm up their leads into clients.

  Nonetheless, after you spoke with our team last Friday (8/2), they submitted a case for early termination of contract, which has since been approved. This will be the final month. If theres anything else we can do for you, please dont hesitate to reach out.

• Initial Complaint

  Date:01/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to express my dissatisfaction with Cinc's services and response to contractual obligations. My experience involves technical issues, overcharging, and inadequate communication, culminating in a failure to meet the agreed-upon service standards.Technical and Billing Issues:Continuous technical problems, including a nonworking Agent Cinc Number, and consistent overcharging have severely impacted my business operations, contrary to the promised service level.Account Manager Negligence:The lack of effective communication from my Account Manager, who admitted to personal issues affecting their professional performance, has led to minimal support and attention to my account. This neglect further exacerbates the service inadequacies.Breach of Contract:Cinc's failure to address and rectify these issues suggests a breach of contract. The services provided fall short of the standards agreed upon, justifying my request for an early termination of the contract.Refusal of Contract Cancellation:Despite these issues, Cinc has refused my request for early contract termination, insisting on adherence to the end date of September 30, ****. This inflexibility, in light of the company's service failures, is unacceptable.Conclusion:My experience with Cinc has been disappointing, marked by unfulfilled commitments and a disregard for customer satisfaction. I urge immediate attention to this matter, including a review for early termination options, given the company's inability to meet its contractual obligations.

  

  Business Response

  Date: 01/29/2024

  Hi *****,
  We apologize that your CINC experience hasn't matched your expectations. At this point, your client billing and tech issues have been resolved and your account manager has submitted your quit request. The team has reviewed your case individually and agreed to let you out of your contract as of 1/31/24. You should be receiving that communication soon if you have not already. If there are any additional concerns, please don't hesitate to reach out to your account manager or ********************** support. 

  Customer Answer

  Date: 01/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 01/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired CINC initially at the end of October after being referred by my mortgage broker/his real estate agent he works with. I reviewed their website and it looked like they had an incredible product, and the zoom call I had initially seemed to back this up with real world examples of it in action (especially their AI chatbot, and hyper-local lead generation). Two or so weeks in I began bringing up complaints which were mainly about the chatbot not functioning as advertised and the lead generation being far less than expected (both in quality and volume). I was reassured that they were looking into it, but then later told it was likely a result of a "seasonal slowdown". They seemed to make a fix to the chatbot but it was to make it so that it would say "your city" when texting leads instead of actually fixing it to say the city they're searching in. The chatbot continued to perform poorly to the point where I was forced to shut it off all together.I then reached out to CINC about updating my website given I was switching brokerages which went without a response for over a week. At this point, I was fed up with the lack of service and their products not meeting what was advertised and began my process of asking for a refund. I reached out to every single point of contact I had over a two week period asking for someone to address my questions around substantiating the claims they've made on their website. Not only did they not provide any proof of their claims whatsoever, but continued to ignore I was asking for it to begin with and kept giving me vague/generic responses and twisting the situation as if they were somehow doing me a favour letting me cancel my services.In the end, I was told they'd still be billing me for 2/12 months, none of my questions were ever answered, none of my concerns were ever addressed, and all I was met with was one excuse after another. All I want is a full refund - the fact that I've had to take it this far is astounding.

  

  Business Response

  Date: 12/15/2023

  Hi ***,
  
  We apologize your experience with CINC didn't match your expectations.
  
  Agents succeed with CINC when completing training, calling their leads, identifying notifications alerting there are engaged leads, and giving the system time to warm up their leads into clients - sometimes longer than the less than 2 months you've given. CINC does our best to provide the right training and resources to make our clients money. However, we cannot guarantee success without our best practices being put into action. For real examples of how CINC can help you grow your business, please feel free to refer to any of these conversations with a sample of high performing agents: ***************************************************************************************
  
  Regarding your desired outcome for a full refund: As a reminder, the agreement you signed with CINC specified that the term of the service is 12 months starting, October, 2023 through September, 2024.  In addition, the agreement specified that in the event of termination prior to the end of the term, you are responsible to pay all fees due and payable through the date of termination; and shall pay an amount equal to the remaining unpaid fees that would, absent such termination, have become due and payable for the period remaining in the Initial Term. 
  
  CINC reviewed your cancellation request of your original agreement, and in consideration, agrees to termination effective 12/31/23 with the following terms: Payment of all invoices through the CINC 12/2023 Invoice (Final Invoice)
  
  There will be no additional charges after your payment of the CINC 12/2023 invoice.
  
  

  Customer Answer

  Date: 12/17/2023

  Complaint: 20990951
  
  I am rejecting this response, as this completely dodges the entire issue. The issue isn't simply about whether or not I felt the leads were sufficient, it was that every problem I raised with the team was "looked into" and nothing ever changed/no response was given. The "tech" (i.e. the **** website, and AI chatbot) do not have a "warming up period" - they are already supposed to be established. So while your response address the leads - which again, were not hyperlocal and half of them had bad contact info which was not the expectation given when I started - it completely ignores the other 90% of the issues I experienced. 
  
  You advertised a very capable, well designed product, and you failed to deliver on that. 
  
  I asked your team multiple times for proof of the claims you have made throughout the process as well as on your website, and you failed to provide it - likely because the claims are completely exaggerated and you think that hiding a disclaimer in your contract somehow excuses you from false advertising. 
  
  Furthermore, please stop glossing over the fact that the contract had a six month escape clause which I would have exercised, so the contract would not have run the full 12 months regardless. 
  
  Stop minimizing the issue to "bad leads", as it was far more than that and you know it. There hasn't been a new lead that has come into the system in two weeks now, so you're also charging me for December for absolutely nothing as you're clearly not spending any of the $500 USD that was agreed upon for lead generation. 
  
  Your product could not be further from what was advertised, and the fact that you continue to defend your shady advertising practices is beyond disappointing at this point. 
  
  You read my emails and my complaint via the BBB - why are you ONLY addressing the leads when we both know the issues go far beyond that? 

  

  Business Response

  Date: 12/19/2023

  ***,
  
  Thank you for your reply. We once again apologize that your experience didnt align with your expectations.
  
  We are simply responding to your desired BBB settlement,which is a refund. As previously stated, despite the fact that you signed a 12 month agreement to run through September ****, in consideration of your complaints, we are allowing you out of your contract effective this month. That absolves you of the original contract terms where the remaining balance due on the contract would charge approximately $9,000.00.
  
  Your account manager and our billing team have been in touch, but if you still have outstanding questions or concerns, we are more than happy to speak with you to come to a mutual resolution. Please reach out to your account manager, *************************************,or call ************. 

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 20990951

  CINC, 
  
  Funny enough the first time your company has apologized for the experience I've had throughout this entire process was in your BBB response, not in any of the previous email interactions with any of your employees. 
  
  Please do not claim you're simply responding to a request for a refund and go back to referencing the length of the contract, as it's length is completely irrelevant to the issue at hand. As a reminder, the issue here is that I brought up concerns/issues with your services and products several times since the beginning of November, none of which were addressed. When I realized you weren't actually going to do anything about them, I requested a refund as I was not being provided the service that was advertised. As mentioned in my email - in reference to the ***'s guidelines on advertising - having a disclaimer to escape any sense of responsibility for claims made in your advertising is not sufficient, and any performance based claims made when advertising a product or service must be substantiated. 
  
  Instead of actually addressing these questions/concerns, you continue to defer to the length of the contract as if that's somehow relevant to the issue and your contract is somehow enforceable despite advertising practices that are very clearly designed to mislead the consumer. If you actually believed what you're advertising is accurate, you would have no problem substantiating the claims you make about being the #1 ranked real estate platform. It's very clear to me by how your competitors advertise that this vagueness exercised in your advertising is to paint a much nicer picture than what is factual. 
  
  So again - please stop reiterating the terms of the disclaimer you're referring to in your contract DOES NOT simply provide a blanket solution that lets you off the hook from falsely advertising your products and services.
  
  To quote the *** directly "Under the law, claims in advertisements must be truthful, cannot be deceptive or unfair, and must be evidence-based."
  
  If you feel your advertisements are truthful, not deceptive or unfair, and evidence based, why do you continue to avoid addressing my concerns around this and instead point to your disclaimer in your contract? Instead, would it not be easier to simply provide evidence of the claims you're making? Apparently not. 

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** was initially hired to create a website for a real estate agent business for a price of $299. CINC was then also hired to manage the website upon its completion on a monthly basis for $1299/month.CINC, and more specifically the case manager *******************************, launched a site - without our approval - which was missing critical information, filled with typographical and grammatical errors, having major data aggregation issues, and basically completely unprofessional and totally unmarketable.Since CINC in fact did take it live in this state, CINC has blatantly exposed us to reputational harm to both our business and our brand. However, we made SEVERAL good faith efforts to rectify these problems with ******************************* - but each time we asked for corrections, the website got worse, not better.Then, CINC started charging the $1299 fee for website management, even though the site was a mess and incomplete and totally unapproved by us. We asked several times for them to refund this management fee until the site was properly rectified - and each time we were either rebuffed or ignored.Not only did CINC fail to deliver the deliverable it obligated itself to, in addition we asked reasonably and several times (more good faith effort on our part) for our first month of hosting/management fee to be refunded until the site was rectified, logically because CINC had launched a site with no reasonable professional value. Yet CINC refused. We then terminated the contract in writing citing specific cause (all of the above).Then again today we were charged for a 2nd time the monthly management fee.CINC and ******************************* are acting in extremely bad faith. They have failed to deliver at every turn, they refuse to take responsibility for the harm they have caused our business and brand and they continue to bill $1299 for absolutely nothing. They have billed our CC for a total of $2598 and we want that refunded to us and we want them to STOP billing us.

  

  Business Response

  Date: 06/06/2023

  Hi ***********,
  
  We're sorry your experience with CINC didnt match your expectations. Our team has made multiple attempts to reach out and address your concerns. We refunded the card on file on 4/19/23 (see image). If theres anything else we can do for you, please dont hesitate to reach out to CINC support.

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was charged $549 today from Commissions *** also known as CINC. I did business with this company back in Jan 2021 and found that the only took my money and did not provide what they said they would so I cancel service with them immediately. I disputed it with my credit card company and put a stop payment on my discover card. Today in 2023 - two years later this company came out of the woodwork and decided to charge my credit card without any AUTHORIZATION for me or for any services rendered. It was pure FRAUD and an illegal charge. I have not done business or had any contact with them since 2021. I feel that an investigation should be made into how many other consumers are being charged and may not even be aware of it if they don't check their accounts or have fraud alerts on their accounts. Luckily I have fraud alerts set up on my credit cards and I get text messages about all charges that's how I was alerted about the charge. I know had to get an entirely new card AGAIN. My credit card company said that if the merchant uses another merchant number they can hit my card and that as long as they keep using a different merchant number they can do it again and again. I've attached today's charge and a screenshot of my dispute from 2021 which took me several months in a dispute over false sales information they promised. This was 2 years ago when I did business with this company and to charge my card after all this time without my authorization and to use a totally different merchant number when I had a stop payment on my account is totally illegal and they should be reported. Who knows how many other consumers they are doing this to that do not check their accounts so they get away with it. That's how class action lawsuits are found. They need to be investigated and reported.

  

  Business Response

  Date: 01/11/2023

  Thank you for sharing your feedback. Your feedback helps us do better.
  
  In reviewing this complaint, the charges were related to an outstanding balance. Within the signed Terms and Conditions, the client is responsible for balances owned by themself along with any partner contributions.
  
  The consumer reached out to our team at the same time the complaint was filed. We have already communicated directly with the consumer. Our team processed a refund of the $549 as a concession. These funds are typically available within 2-3 business days, depending on your credit cards policy. The refund was processed on 1/3/23.

  Your feedback was shared with our internal stakeholders. We value the feedback and regret that you were disappointed. If you would like to speak to us further please contact **************************.

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, for the record there was no outstanding monies owed as they collected what they wanted at the time I canceled and further more "IF" there were outstanding money owed then why did they not collect those fees in 2021 when I did business with them and "wait" till 2023 to all of a sudden claim money was due?  It was all a fraudulent charge and they know that. They never sent me one notice or one email or one piece of email for any past due amount, it was completely a fraudulent charge to my credit card.  I appreciate the assistance of the BBB.  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I spoke with ************************* through Commissions *** Services Known as Cinc September 22nd 2022 to purchase the Cinc software. The on boarding started on October 5th with ****** which was the start date of the services. I was on edge with ****** if I should do the month to month or sign a full contract due to knowing this is a big expense. I explained to her I would like to do the month to month but that seemed way to expensive. She said what can she do to get me to sign up and I asked if there is any way I can try it first so I'm not obligated to the full contract and she explained to me we can write up a 6 month addendum if you want to cancel the services anytime then you can. That gave me the ease of mind to cancel if needed. Two weeks later I made an appointment to speak with *** the cancellation Specialist on October 18th and she explained she has to talk with the committee and it will take 2 weeks to even have them discuss to get out of the contract. I was informed I had 6 months to try it and if i would like to get out of it that's not a problem according to *************************. I was miss informed and stuck with this contract hoping they will let me out when they talk in the upcoming two weeks. They also sent me an invoice error in my email as well and said they will fix it. They just took more money out of my account which is way more than the first months price and will not cancel. They took $1299.00 out of my account for the website and I was explained it was supposed to be $250.00 for the set up fee. I honestly don't think they will contact me to cancel in the two weeks. I am writing the BBB to see what needs to be done getting out of this. Again I was miss informed and a company that wont help and keeps me on hold for two weeks instead of getting this resolved is not good. I would like my money back and this cancelled asap.

  

  Business Response

  Date: 06/06/2023

  *************,
  
  This case was previously resolved by our team. Below is a timeline of the events.
  
  10/5/22 Client launched at no charge 10/20/22 Client received invoice preview for 11/2022
  10/28/22 Client informed of committee decision to cancel contract effective 10/31/2022 with no additional charges
  10/28/22 client confirmed cancellation
  10/31/22 Add on assets, advertising ended, platform fully discounted and site locked to stop future charges
  
  As documented, you accepted the terms of cancellation. If you have additional concerns, please reach out to **************************************

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE: CINC indicated that I would have ***** leads per month (in my contract) and after 2 months I did NOT have ONE lead that actually wanted to buy. There is no validation on the site ensuring the leads are authentic so there is a lot of fake information and no way to check authenticity (for ******* minimum a month, that is insane). Based on my experience, their "leads" seemed very suspicious. Not one person had their name on their voicemail, the few people who answered said they were "students doing research", there were many fake numbers and emails (too many to count), one person registered twice but with different information (they had a very unique name so it was easy to identify), many of the leads come in during the middle of the night (12 am and later). All of these issues combined made me question the authenticity of the "lead". I also got a lead after my site was shut down. How is that possible? Most of the money goes to their very expensive CRM and when you complain to them they say they do not guaranteed leads. WHAT? Isnt that the point? Why else would I pay so much money? A contract has to be bi-lateral in its nature. So if I give you ******* a month you have to therefore perform your end of the deal. Allowing access to a CRM which only captures leads generated by a site that they create is therefore useless to the customer- that would invalidate the bi-lateral concept of the contract. If they don't guarantee leads, why are they charging *******? What then is their specific performance? if you have a problem, no one will come to the phone, it has to be done in email and you will get nowhere. I am trying to get them refund the money but they gave me a ridiculous buyout which was basically my contract. Lastly, only after you join, do you find out that they are training you to become a telemarketer telling you that you must call 20 times and wait months to see if they will buy (which they wont because the numbers are fake).

  

  Business Response

  Date: 06/06/2023

  Hi ****,

  Thank you for sharing your feedback. We're sorry your experience hasn't matched your expectations. We would like to address a few points:
  
  - We cannot guarantee a certain number of leads a month as cost per lead fluctuates with market conditions. We can however work to get you highest quality lead at the lowest cost possible. There is also a slight ramp up period when your ad campaign is launched.
  
  - Our team of paid search and paid social experts manages the largest real estate advertising portfolio in North America. However, as with any online lead generation, bad actors will share false information. We believe that anyone who goes through our multi-step registration process should be delivered to your system. To help with lead validity, we partner with third parties to ensure a valid phone number and email address are used. Lead generation, alongside a power conversion engine helps nurture these leads with inaccurate information into clients. Regularly, we hear from clients who have turned a *************** lead into a closed transaction.
  
  - Our training team goes above and beyond to ensure that our clients are getting an ROI from CINC. We will teach anyone the best practices to succeed. However, the system doesnt work without calling the leads and putting those best practices into action. Agents succeed with CINC when completing training, calling their leads, identifying notifications alerting there are engaged leads, and giving the system time to warm up their leads into clients longer than 2 months.
  
  If you have additional concerns, please reach out to *************************************