Business Profilefor6-4-3 DP Athletics

Our current baseball ****** package was expiring. When we inquired as to what would be the best package for us to purchase based upon our children's needs going forward the facility offered us a package deal for $2000 purchase cost that would provide $5000 in class value. This equates to 50 - one hour classes and 90 classes of 30 minutes each. Payment had to be made via cash via Zelle, CashApp or Paypal. There was no expiration time or date specified. However, on 1/26 it was stated in an email sent at 2:01 that payment had to be made "today" still no expiration time was shared. I had informed earlier that I would make payment "today" referring to 1/26. I work full time and had a full calendar of back to back meetings. I made the payment on 1/26 at 5:50pm. I received a Thank you confirmation from the person I had interacted with from the facility. On Sunday 1/28, I was told my payment was past the expiration of 3 PM and that I would ahve to pay another $1000 o get on the deal that was currently available. I was never informed of a cut off time. In a later email they stated a 2PM expiration time which was strange given he was still making the offer via email at 2:01. I am continually being told it is out of their power to give me my deal, but if I pay $1000 more I can get a better deal with a value of $10000 in services. Very strange and deceptive business practices. My sons regularly take ******s and all I want is the deal I purchased to be fulfilled. I don't want a refund as we would make use of the ******s and I don't want to pay an additional $1000 for another package. For one, I have lost a level of trust and feel uncertain the agreement would be honored. Plus I have not budgeted for another $1000 in cash for baseball ******s and went out of my way to make the other deal work financially.