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ComplaintsforSierra Blue Pools
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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sierra Blue Pool started managing our pool around Nov 3 (date the quote was approved). They performed a "green to clean" service to bring the pool back to swimmable condition, and then weekly maintenance. Later we also approved a quote for "intermatic pool timer with freeze protection." This work was completed on 12/6. The company sent us images of the pool on 12/4 with normal water level. On 12/6, *******, the operation manager, installed the equipment. We noticed the water level being low on 12/7 and immediately contacted the company. We were told by **** at Sierra Blue Pools that this is not a good situation and hence, should be addressed immediately. ******* was supposed to be addressing the issue on Monday, Dec 11th but he did not show up. Only after us contacting him, he said that he will be there on Wednesday, Dec 13th. Simultaneously, he is telling us that the pool had a leak prior to them working with us, which we denied and said their own images of the pool from 12/4 negates that statement. On Dec 13th, he shows up and while my boyfriend is asking him questions about the pool, their service and lack of communication, he starts screaming at my boyfriend and leaves. Now, they have a lawyer involved. While we just wanted to get the issue taken care of my the same company, they denied to work on our pool & did not refund the money. Now we are forced to go with another company who is charging us about $ ********, so there are no further damages to the pool plus to reclean the pool again since it's going on 2 weeks without maintenance already.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.