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Find a Location

Certified Transmission has 1 locations, listed below.

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    Business ProfileforCertified Transmission

    Transmission

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1580 Lower Roswell Rd, Marietta, GA 30068
    BBB File Opened:
    7/21/2005
    Years in Business:
    24
    Business Started:
    1/1/2000
    Business Management
    • Mr. John Castro
    Contact Information

    Principal

    • Mr. John Castro

    Customer Contact

    • Mr. John Castro
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/29/2022

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    Paid company to replace my 2014 **** Escape transmission on 6/21/22. I was told to pickup the car on 7.01.22 before noon. Org the repairs were to take 1 week. I requested to know if the battery was also dead as the car had been towed into the company & required parts to be removed to replace the battery. (Since the parts were torn out, this was the time to replace the battery.) Despite my request, nobody called from the shop while the repairs were being completed. I picked up my Escape before noon 7.1.2022 as the technician was leaving early for holiday. The tech took my payment, told me the car was running already and sent me on my way. I went back inside to ask the technician if they had checked the battery. He stated the car was jumped and left on so I could drive it but said not to turn off the car since battery was bad. I notified the shop manager, ****, after the holiday that the Escape was not running properly, no power when driving, truck died in route home due to battery issue which could've been avoided altogether. **** took back the car, replaced sensor, test drove and apologized for battery issue. I was told the issue with the car was a turbo boost issue that did not have anything to do with the transmission. Because of this the car could not pass emissions and sat until I had another mechanic review the engine on 10.12.2022. He found the Air Intake Hose had not been properly attached nor tightened. This created vacuum/air intake issues when driving thus resulting in me not driving my vehicle since July 2022 and not being able to pass emissions. Once mechanic placed properly/tightened, the car passed emissions & was drivable. The transmission and part surrounding were not replaced properly causing additional fees, costs, undue waiting to use the vehicle. Mileage now is ******. Pics of all is available along with notes from mechanic, emissions, etc. ************ is a joke, do not deal with them if you are a woman.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Steven G

    1 star

    11/17/2023

    I have several complaints about the lack of service at this company. I was quoted a price to rebuild my trucks transmission and replace my torque converter. Once it was brought in the price went up $400. I was told it would take a week to a week and a half to pull it, rebuild it and put it back in. It took a just shy of a month. I did t think to inquire about the warranty. I found out after picking it up that they only give a 30-day warranty whereas most transmission shops give a 3, 5-year or lifetime warranty. at the very least you'd expect a 12-month/12,000 mile warranty that any repair shop generally gives on any repair. after getting my truck back I drove it and felt a hard, slamming shift between gears that I'd never felt before, the original concern was the torque converter had blown. I brought it back in and ***** said, "no that's how it's supposed to feel because its a big truck." right at a month later it loses pulling and starts revving the engine with transfer from the engine to the wheels. I bring it back in and he tells me it has a defective pump I'll have it by Wednesday. On Friday they tell me the valve body didn't fix it. It'll be Wednesday again. On Thursday I come to pick it up and they replaced my valve body, pump and drum so it drives better now. BUT they shifted it into 4-wheel drive and couldn't get it back into 2-wheel high so disconnected my shift linkage and left the parts in my floorboard. Also by carrying it to another shop to have it lifted up and inspected they not only disconnected my linkage, they left off the breather vent tube, the trans pan gasket is leaking and the case wasn't cleaned for a rebuild but was partially spray painted with a shiny silver glitter paint to make it look like the had done a move rebuild. I have no faith that they actually did the rebuild that they diagnosed, recommended and were paid to complete. Majorly inconvenient, mechanically dubious and would not recommend to anyone.

    Local BBB

    BBB Atlanta & NE Georgia

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