ComplaintsforCertified Transmission
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Complaint Details
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Initial Complaint
10/29/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Paid company to replace my 2014 **** Escape transmission on 6/21/22. I was told to pickup the car on 7.01.22 before noon. Org the repairs were to take 1 week. I requested to know if the battery was also dead as the car had been towed into the company & required parts to be removed to replace the battery. (Since the parts were torn out, this was the time to replace the battery.) Despite my request, nobody called from the shop while the repairs were being completed. I picked up my Escape before noon 7.1.2022 as the technician was leaving early for holiday. The tech took my payment, told me the car was running already and sent me on my way. I went back inside to ask the technician if they had checked the battery. He stated the car was jumped and left on so I could drive it but said not to turn off the car since battery was bad. I notified the shop manager, ****, after the holiday that the Escape was not running properly, no power when driving, truck died in route home due to battery issue which could've been avoided altogether. **** took back the car, replaced sensor, test drove and apologized for battery issue. I was told the issue with the car was a turbo boost issue that did not have anything to do with the transmission. Because of this the car could not pass emissions and sat until I had another mechanic review the engine on 10.12.2022. He found the Air Intake Hose had not been properly attached nor tightened. This created vacuum/air intake issues when driving thus resulting in me not driving my vehicle since July 2022 and not being able to pass emissions. Once mechanic placed properly/tightened, the car passed emissions & was drivable. The transmission and part surrounding were not replaced properly causing additional fees, costs, undue waiting to use the vehicle. Mileage now is ******. Pics of all is available along with notes from mechanic, emissions, etc. ************ is a joke, do not deal with them if you are a woman.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.