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Business Profile

Used Car Dealers

Gravity Autos Marietta

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the vehicle on 2/15/2025 o asked what was all done was an inspection done on vehicle the manager and salesperson said yes and what was done but because the service department is not set up for the paperwork none was provided. I got home and there is a very bad oil leak took the car to *** to see what the issue with the car was and these are the issues and I was told the car needed to be repaired before selling this way the list of issues are: Ignition coils and spark plugs. Complete engine oil pan, Engine drive belt completely worn, ************ housing cover this total is over ******* to repair before the car is drivable again

    Business Response

    Date: 02/21/2025

    Hey ******,

     

    Please bring the car to us.  We well get the car fix for you.

    ***** ******** ************

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2018 ******** from Gravity Autos Marietta on 12/31/2021 . I have service ****************** the auto on time made financial payments since.I tried to trade the auto at a dealership only to find out the car has been in a wreck , I was never told any of this information. No disclosed accident was afforded to me. I have spoken with *********** they asked that I try and resolve it with them.I have tried to resolve this issue with the dealership only to be given the run around. I have tried to resolve this issue with the dealership only to be given the run around. I have made payments of $30k on this car owning of $38k ***. . Financed loan $43,639.00 not including interest.

    Business Response

    Date: 02/10/2025

    Hey *******,

    You can call me to discuss.

     

    ***** ************

    Customer Answer

    Date: 02/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:09/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a 2024 ***** RX 350 on 8/3/2024. I was asked to provide a 14 day payoff for my trade at the time of signing through Bank Of America. I reached out to them last week as I had received a payment from them that was due on 9/4. I was informed that the note had not been paid off. I was also informed that the tag office is still waiting on Gravity Autos to provide a 1 in the same document before we can swap over the tag. I have reached out to Gravity Auto on 7 different occasions to inquire about these issues and not a single call or email has been returned. Gravity should also be made liable for the payment that is due.Stay away from this business!!!!!!!

    Business Response

    Date: 09/03/2024

    Hey *****,

     

    Payoffs take 45 to process.   Not sure why somebody would tell you 14 days.

    I would make a payment before you credit get hit.

    You can call me at ************ to discuss.

     

    Thanks

     

    ***************************

     

     

    Customer Answer

    Date: 09/10/2024

     
    Complaint: 22228290

    I am rejecting this response because:

    Trade vehicle still not paid off

    Stated they sent check on 8/27 but cannot provide tracking #



    Sincerely,

    ***********************

    Business Response

    Date: 09/17/2024

    Hey ******,

     

    Just tried to call you.  Left message.

     

    Please give me a call ************

    Customer Answer

    Date: 09/17/2024

     
    Complaint: 22228290

    I am rejecting this response because:

    There have been no messages left on my phone and no missed calls. Dealership has not responded to any communication. 

     


    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a car (03/2024) advertised as a white 2020 *** 840i from Gravity Autos Marietta; however, Carfax listed the car as black. We told this was an input error. When we arrived at the dealership, we noted several scratches and the door jams, hood and trunk undercarriage were black. We inquired again about the car color and given the same response. The sales representative spoke with the ** about the scratches and paint color and the ** gave us the input error explanation again and also informed us the dealership would cover the cost of the repairs and signed documentation validating the agreement.When we returned home, our son said that the car not white; it was black but had been wrapped with a white film. After getting the runaround from the dealership, we started getting excuses like, we purchased an AS IS car, they did not know the car had been wrapped, and that is how they purchased the car. When we finally spoke to the **, he said they would remove the wrap and if there was any damage, they would repair the damage or they would replace the nicked panels of the damaged wrap and if they found any damage to the original paint, they would repair it; we chose the latter. We have this in writing that repairs will be made. When we brought the car back for repair, they only cut out the front panel side markers and washed it, all of the original discrepancies were still there. To make things worse we live in ** and the car was purchased in **. Round trip *********************************************************** approximately 38 years of buying vehicles. Overall, the customer service at ********************** Autos ********************** is absolutely terrible due to extreme lack of professionalism, integrity, customer courtesy, and service.

    Business Response

    Date: 07/31/2024

    Hey ****,

     

    This is ***** with Gravity.  Please give me a call.

     

    ***** ************

    Customer Answer

    Date: 07/31/2024

     
    Complaint: 22069595

    I am rejecting this response because: we contacted ***** and he stated he will look into it and get back with us. No call back.

    Sincerely,

    *******************

    Business Response

    Date: 08/02/2024

    Hey ****,

     

    **** was suppose to call you back.  Has he?

     

    Please let me know.

     

    ***** ************

    Customer Answer

    Date: 08/02/2024

     
    Complaint: 22069595

    I am rejecting this response because: ************ did not call as stated. We tried to call with no response. 

    Sincerely,

    *******************

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2018 *** X1 from *********************** at Gravity on 7/21/24. Was specifically told that any issues that a car may have are fixed prior to putting in the lot.Took the car to *** on 7/23/24, turns out there is an oil leak and the engine mounts are shot. Contacted *****, he offered no help. Nobody should purchase a car from this dealership. Either their service department has no clue what they are doing or they knowingly sell bad cars.

    Business Response

    Date: 07/31/2024

    Hey *****,

     

    My name is *****.  Please give me a call.

     

    Thanks

     

    ***** ************

  • Initial Complaint

    Date:07/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pre-************* Express Draft for car loan payment from my credit union in full in which the dealership after negotiation of more than ************************************************************************** to financial via their preferred loan vendors .

  • Initial Complaint

    Date:12/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WARNING! I am a retired military veteran and retired teacher. I purchased a 2020 ******* Santa Fe online from Gravity Autos through CarGurus. I was very specific with my salesman that the car could not have any physical damage outside of normal wear and tear and that the car could not have ever been smoked in (my son has asthma). When the car arrived, it was rancid with the smell of smoke, both heavy cigarettes and of marajuana. The floor carpet had a 5 inch hole and the right rear tire had a nail in it. Paint was also peeling off the rear bumper which was not seen in the pictures of the vehicle they had posted on their website. They also tried to cover the hole with floor mats from a ***** that didnt fit and covered the gas pedal. I should have known I was being scammed because the finance manager tried to tell me that the dealer owned warranty was mandatory and that I had to buy it. It states right on their contract that the *** is strictly voluntary. When I brought that to their attention, he told me the car had already been treated, another lie. Also, I was told that the car was in pristine condition. Very far from pristine! They did not just mislead me or make a simple mistake, they will lie to make a sale and I would NOT recommend buying from Gravity Autos and CarGurus should not allow them to use their website. My salesman gave me this pathetic line that integrity is his number one value, not true at all. When I asked for a video walk around he conveniently did not film any of the damage. When I asked about the low tire pressure warning, he said it was because of the cold weather they were having when it was actually a nail in the tire, a very dangerous safety issue. This review stands as a warning, dont do business with this dealership! They get one star because they gave $500 to have the car cleaned but its has cost me well over that amount to get the car in acceptable condition.

    Business Response

    Date: 12/11/2023

    Hey ****,

     

    Sorry you had an issue with the dealership.  If you need reach out to me,  thats fine.

     

    ***************************

    ************

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 22nd 2023 I went to look at a vehicle that was advertised for ****** GLC 300 Coupe. I tested drove the vehicle didn't like it so the finance manager named ** said I got a vehicle that you might want then my sale person **** said we don't have a grey ******** the something must have happened because the he remember He got the car from somewhere I test drove it. Al went and did a carfax and told me minor damage was on. The sale was completed. I took the vehicle for an appraisal come to find out that vehicle had major damage so I took the vehicle back within a week ask could I give it back to or sell it back to them. Al the finance manager said take it to Carmax they might buy it. That was a slap in my face. Then he said let him talk with the owner and I will call you tomorrow I promise. Well he never called. I was duke out of $5000 and a car that is damaged.i want my money back.

    Business Response

    Date: 08/04/2023

    Hey *********,

     

    Sorry you are having an issue.

     

    Please give me a call so I figure out what we can do.

     

    ***************************

    ************

    Customer Answer

    Date: 08/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After almost 4 months, I have a car and a bill of sale but no title. I'm left wondering if they sold me a car which they did not have the title to.I purchased an Audi Q5 from Gravity auto on January 7, 2023.After 3 weeks I contacted the salesman about receiving the title. He said he would have the title processing group contact me. No one did.I left several messages with that group over the next 2 months and no one ever returned my call.I was able to contact 4 individuals at the company expressing my concern with the title. One was my original salesman, another in accounting and one in finance and finally the sales manager. One indicated that they had ***** the title and he would trace it and get back to me. He never did. The sales manager indicated that I needed to provide proof of insurance to get the title. I sent it to him and waited 2 weeks to followup but he never returned my message.I sent a registered letter to them on April 24th expressing my disappointment and indicated that I needed a response in two days or I would *** them. I did not get a response.I did check with my local DMV to see if they had the documents but they did not.The customer service is more than disappointing.

    Business Response

    Date: 04/26/2023

    Hello,  thanks for reaching out to us.

    Please give me a call so we can get to the bottom of this.


    Thanks

     

    ***************************

    Customer Answer

    Date: 04/26/2023

     
    Complaint: 19984166

    I am rejecting this response because: I did get a call from their title clerk expressing concern and action but I still do not have the title.

    Sincerely,

    ***************************

    Business Response

    Date: 04/28/2023

    Again I have sent this to the title people.

    THey tell me they are doing eveything they can to get his title

    *****

    ************

    Customer Answer

    Date: 04/28/2023

     
    Complaint: 19984166

    I am rejecting this response because:I still dont have the title. I also need a check for $1500 because I have to pay a fine for not registering the car within 90 days of its purchase. The fine is 5% of the value of the car which was 30k.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a 2019 *************************** S560 around 17 Jan 2023 and finished all the paperwork and completed the sale. They put a temp tag with a date 4 March 2023. Three weeks later, they called and needed the Veteran Tax Exempt form again because they had lost it. I went back into the dealership and gave it to them again. As time went on, I still have not received my permanent tags. I have called many time on 7 March 2023 and no one can tell me what is going on with the tag. I talked to the manager and he transfered me to another office that no one answered. Each time I call I am getting the run around with no answers. I email the owner and still no answer. I can not drive this car because it is no legally registered for a permanent tag. If they can not provide me with a permanent tag, I want a full refund and they can have their car back.

    Business Response

    Date: 03/08/2023

    Hello,

     

    Please give me a call to discuss.

     

    Thanks

    ***************************

    ************

    Customer Answer

    Date: 03/13/2023

     
    Complaint: 19551933

    I am rejecting this response because:

    In the message I called *************************** on behalf of Gravity auto on Tuesday 7 March 2023 and was told that all the documents had been collected, completed and  would be overnight to ****** ****************** ****** ***************** contacted ** on Thursday 9 March after 4:30 pm to inform ** that the documents they received where not completed. Therefore we had to give them the name of the representative in order to inform them the documents had to be returned in order to get the proper signature before completing this matter. I reached out today to get an update and was told the documents should be completed and signed today in order to get them back to the tag office in ****** County ** so we can get our permanent tag for our vehicle. This is as of 13 March 2023 at 3:40pm, therefore that is why we do not accept the business response at this time.
    Sincerely,

    ********************

    Business Response

    Date: 03/22/2023

    Hey Mr. ****************************** issue should be resolved.  Sorry you had the issue.


    Regards 

    ***************************

    Customer Answer

    Date: 03/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is accepted by to me. The reason for accepting and not satified is because due to the wait time for processing the paperwork there was a $10.00 penalty against the dealership that we had to pay due to the delay. This shouldn't had happen in the first place and we would like to be refunded that amount.

    Sincerely,

    ********************

Gravity Autos Marietta is NOT a BBB Accredited Business.

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