Business ProfileforD & D Kustoms, Inc.

I didn't have the same great experience everyone else did who left a review. Red was NOT professional towards me on the day that I came to pick up my car 10/22/21. I chose this place based on all the great reviews about Red and their paint jobs. I spoke to Red on the phone and she seemed to understand that my work schedule did not work with D&D Kustoms hours of operations but stated she would stay after hours if she had to to accommodate me. Even thou I felt the price for the repair was a bit pricey for the scratch on my bumper, I still came in Monday on October 18, 2021, paid the $440 deposit and dropped off my car. This is when I was told that my car would be ready on Friday~10/22/221). I never got a call about any delays or an update on my car so I came in at when they opened. Red greeted me, told me that my car was not ready, the repairman was not in yet but she will call him to have my bumper put back on. I left to get the $400 and came back where Red greeted me again, grabbed my folder, and took my money. I guess she saw the look on my face & asked me what was wrong. I expressed that I was not happy that my car was still not ready for an overpriced job and I was there on the 5th day (the day they said it would be ready) as advised and that I had to work at 12:30PM and did not have time to come back to pick up my car since I get off at 9PM & they close at 5PM (There is a sign on their wall that clearly states that if your car is not picked up after being notified that it is ready, there will be a $35 per day charge to hold your vehicle). I told her I wanted my car and that I will take my car somewhere else for them to put the bumper back on because I refuse to pay $70 when they open on Monday at 8AM. This is where the unprofessionalism comes in: Red throws the folder down on the desk and slaps her hand on the folder and gets loud with me basically stating its not her problem that their hours do not work for me and that at 5PM when they close she has to go to sleep. That that sign is for different customers (which did not make sense to me at all) and throws my money on the desk, pushes the money towards me and tells me to take my money and get out. Mind you they have my car (MY property) and refusing to give me my car that I asked for. I told her I am NOT taking the money back since that was the balance that was owed on my invoice. She kept telling to get out and that I will be called when my bumper was back on my car. I told her that I am a paying customer and that she was being very rude and unprofessional and that I will never do business with them again and would never recommend them to my family and friends and that I was going to leave a (honest) review of my experience. (My daughter has video proof of this whole ordeal).She then advised that I can go ahead and leave my review but she will rebuttal my review. That my car will be outside for me to pickup when it was ready. As I was walking out she was still talking but all I made out is that she is human. I got a call a little after 11AM advising that my car was ready for pickup. I came in to get my key and this is when Red told me that my receipt and money was in the visor. I DID NOT WANT MY MONEY BACK SINCE THEY DID THE REPAIR WORK. I expressed that I was not happy with the car not being ready and how she handled the whole situation PERIOD. I gave her the $400 back and asked for an updated receipt.Never did I raise my voice, cuss at Red or berate her or D&D Kustoms. I just wanted my car on the day that I was promised that it would be ready and I came in at a time that accommodated my work schedule during their business hours. If there was an open line of communication, and was advised on Thursday what was going on with my car, then I would of tried to make arrangements to come pick up my car later on in the day before they closed. They did a great job on the damage but there is a line of dripping (clear coat) along the whole bumper that I will take to another paint shop to fix.