Business ProfileforMiracle Method of Atlanta North and South

Please see attachment for detailed timeframes and interactions with Miracle Method Atlanta North and South.We contacted this particular business to refinish a shower. What should have been one visit to provide an estimate and one visit to complete the job, turned into six months worth of problems and a complete disregard for our time to continually take off from work in order to have the company come out seven times. There was also one additional time that an appointment was cancelled with little warning. We then tried multiple times to contact the business with little success. The company's office manager, *****, finally returned a call and will only offer a small discount on future work, which she even recognized as an empty offer knowing that we do not trust the company any more. The owner of the company has refused to contact us, even though we have requested it multiple times. We believe that the significant amount of loss productivity and paid time off should be compensated due to the nature of the timeframe and number of visits it took for the job to be complete. An empty future discount for 20% off or less is not appropriate for what we endured and continue to endure with this company. We have never even received an apology or heard from the actual business owner.