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ComplaintsforHometown car wash
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been to this car wash a total of 0 times this year and once in December of 2021 my account has been charged every month for $29 and $30 and im not even going. I signed up for them in January of 2021 possibly even February I have probably been a total of 5 times I cant get anybody to answer the phone when I call them and im no longer making the same amount of income I used to. So now my account is getting over draft charges because I am being charged for a service I do not even use. $30 I could use to buy my infant formula during this shortage. There are Atleast 11 charges on my account that I have not used the monthly membership for. CANCEL MY MEMBERSHIP and give my my hard earned money back please this is not rightInitial Complaint
11/03/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I would like to be issued a refund. This business has been closed for the past month or two and this company has been withdrawing funds for my account and I have not received any services. I have called the phone number and I have only received a full voicemail in response. I have not been able to leave a voicemail. I would like a refund and to cancel all services with this company. I am currently in the process of filing a complaint with the ***** ************ of ********************* due to this matter.Initial Complaint
10/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have filled out the form twice to stop my membership and it says it takes 48 hours. Yet 4 days later, they billed my credit card again. It has not been open the last four times I went there. When I clicked the link to update credit card info, it doesn't work either. I have left a message and received no response. My email bounced back so it doesn't work. It has to be some kind of scam.Business response
11/04/2021
Consumer Response /* (2000, 5, 2021/10/30) */ They gave me a refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.