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ComplaintsforSimonis & Association
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Complaint Details
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Initial Complaint
05/21/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I've had the ********************** with AmTrust from 2021 until now. I'd requested one person to be excluded from Worcom and sent the signed Exclusion From on Feb 7, 2022. via their agent.I received additional premium bill notice from AmTrust on Feb, 2023 after 2022 Audit was completed. My agent sent me 2022 Audit Report, saying I need to pay $871. And I paid.Feb 2024, I received an additional $1,469 premium notice from AmTrust again after 2023 audit done.I've asked my agent the reason for such dramatic increase each year. While she was searching it with her broker, I went in my policy website and found this employee was never excluded either 2022 nor 2023 policy.I asked the Insurance Broker if my employee exclusion form was sent to AmTrust underwriter, which was signed on 02/07/2022 and was replied she did send it in timely manner. Later I found his exclusion was done on 2024 from AmTrust website.Now this ****** said my employee can not be added for Exclusion because he does not have an ownership in the company. However, so does other employee but they've excluded her from 2023 policy.Also, if they told me this requirement on 2022, I would have found another insurance, which doe not require the ownership to be excluded. They also said they can exclude this employee from 2023 policy with a power as a owner broker though. However, they havn't done anything yet. I asked them to compensate my loss, which was resulted from their negligence & dishonesty. But my agent told me my"paying 2022 additional premium meant I'd approved their audit" even though she'd instructed me to do so. If my employee Exclusion form was delivered to AmTrust underwriter when this form was signed, I would not need to pay this much additional premium for 2022 & 2023.I am filing complaints for their ************************ In addition, they shall adjust the bill as if my employee was excluded on 2022 & 2023 policy and pay the difference.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.