ComplaintsforProfessional Adjusting & Consulting Service, LLC

• Initial Complaint

  03/23/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I had wind damages on my roof around October 2021 so I made a claim with All-state my insurance company I did not agree with the pay out money my friend told me to get a public adjuster so ****** public adj. *** got the number of ********************************* I talk to him on the phone and we agreed that he will be my adjuster when I asked him what was is fee he told me that he like to help people but the general fee was 10% of what ever the insurance agreed to I thought it was fair he told me we needed an appraisal and that he will do my appraisal and the ***************** will have their appraiser they did not agree on the amount to be awarded so they got intermediator or umpire I thought ********************** would take care of that the insurance had to pay their part and me my part as time went by I tried to get Me. ********* to up date me and to get a invoice so I could take care of my portion and he always told me to call the umpire, I tried for is office to email me an invoice but nothing I I informed this to ************** and he wanted me to send him cash so he could give it to the umpire I was not comfortable with that so I declined I wanted an invoice just like the insurance will get to make sure there won't be no misunderstanding in other words ************** told me if I did not send the **** without getting an invoice he won't do anything I found that very odd and did not want the headache su I instructed him to take the first offer and forget about disputing it with the umpire I told him that I needed my roof the soonest possible because I believe I saw a wet spot on my sealing and did not want the situation to get worse he told me the first offer was ***** after asking him many times I got in touch with the insurance company and told them that I had decided to go with the first offer and that ************** will be letting them know that we won't be using the umpire after this ************** told me I owed him **** wish I never had that conversation and did not agree to

  Business response

  04/02/2022

  First of all, I did not get your initial notice.  I went back an searched my emails and I did find it just now.  It likely went to the **** folder.  Secondly, virtually everything that she documented is either partially or entirely inaccurate and incorrect.  For example, I was never her "Adjuster", nor for 10%.  I was on a Committee to help her, where it is not legal to be an Adjuster, and as a Tribunal Member I can't charge a percentage (such as 10%) to start work.  These points and others were ONLY her assumptions, not facts, even though she stated them to you as if they were facts.  I explained, she said that she understood, but obviously did not.  However, this homeowner is supposed to contact you and withdraw her complaint as her misunderstanding.  Insurance claims are complicated, and many people can't grasp all of the details without becoming confused no matter how much education is provided in just a short setting, because it's a lot to take in, and to make a claim is rare for most homeowners, and because she is foreign that increased the comprehension difficulty.  She misunderstood the situation, partly because of her assumptions that she wanted to maintain, despite them being false, and with some people there is only so much teaching one can do, especially when she advises that she understood, I believed her, but she actually did not.  She only understood her own assumptions, which was NOT the service that I provided for success.  When actions are inconsistent with assumptions, some people get ****** suspicious for no reason, and they jump to conclusions as this happened here.  I did this project more as a favor to her than for any worthwhile income, and quite frankly it wasn't worth it, and I regret it, because it's a much smaller project than I normally accept, but she pushed for my help, so I succeeded and for only 1/3 my normal fee!  A HUGE discount only as a favor (I only charged her for 2 hours of work when I invested more than 20 hours). I stopped taking claims like hers over 3 years ago, but I proceeded to help her tremendously out of consideration for her dilemma, but yet in gratitude she filed this complaint as spun to be wrongdoing when there never was anything wrong.  (The only thing wrong was that we were all waiting on required payment, never received it, because she had refused to pay without telling us because she wanted to change to terms of the process which was not permitted by the insurance contract and by law.)  I called her and spoke to her about this, and she agreed that is was all a misunderstanding.  I can advise you that HER insurance Policy requires HER to pay for the services of the Tribunal Members,which her Carrier also told her, and normally fees are paid for services PRIOR TO its conclusion.  While she agreed to pay fees as she was advised, and she said that she sent out payment, instead she had actually refused but never told us, and just kept us all guessing, then blamed us while we waited for weeks: and normally, the Tribunal process just immediately halts when payment is not received.  We proceeded anyway as a favor to her.  She also wanted me to Adjust her Claim, which is not permitted in a ****************** process.  She never could understand this fact.  ******************** Adjudicator cut his normal fee by about 33% just to help her, because she said she would pay fees, but then did not and without his knowledge, and then she only revealed later that she supposedly didn't have the money after we asked here where are the service fees.  The Adjudicator decided not to wait on payment, and he risked going strictly by trust (trusting her when she falsely said she paid before, but never did).  Neither he nor I have ever been paid.  Our fees payable is in the insurance contract and is enforced by law, and it is NOT contingent upon the result they are owed despite the result by law.  But, after all of the confusion, the Tribunal made an exception in her case knowing that she was mixed up and we voluntarily concluded her ****************** without compensation paid first, as is usual, customary, reasonable, and is required.  This is very rare.  Her Carrier has issued payment, but the Tribunal Members have not been paid as is required by the contract and law.  We are left with just trusting her to pay us even though we did not have to take that risk, which is most often a regret, and practitioners normally do not work Tribunal processes this way.  However, if fees are not paid (yet again), then litigation will in fact need to ensue to collect our fees.  Our patience has become exhausted.  Since it is not necessary to go into all of the other great many mistaken details, this matter should be withdrawn as an error. I performed just as she preferred, and I succeeded for her, even before I even knew that she had complained to your office.  Thank you.

  Customer response

  04/04/2022

   
  Better Business Bureau:
  
  I am accepting the response from the business but my complaint in my opinion was real that long explanation he gave is really the same thing I was concerned about I was not comfortable with the way they do business I was not confused like he is trying to say I will pay him the 10% liked I agree  I got my claim paid and I'm satisfied. 
  
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