Business Profilefor1st Place Mobile Dog Grooming

I have been a loyal customer of this ********************** salon since 2020. Over the course of 4 days, I called several times to make an appointment and left a courteous message requesting a call back. I am an understanding person and remained decent, as I was raised. After never getting a call back or an answer on the phone, I texted the business line.Minutes later, the owner messaged me on a personal phone. Separate from the owners lack of basic customer service skills, they lack basic decency. This is no way to speak or message anyone. The sarcasm and deficiency of any semblance of class or politeness was shocking. Not to mention the use of the emojis. Your business is nothing without customers.If they would of simply had the respectability to pick up the phone and inquire my needs as a customer, they wouldve known that I was a loyal customer with a dog well-under 20 lbs. And if they were truly unable to respond by phone, a simple Good morning, How can I help you?, or Sorry for not being able to respond, would have sufficed. Accompanied by a solution such as, offering me a spot on their waitlist or the simplest of all, a callback.1st Place Dog Groomer will do an ok job of grooming your dog, but God forbid there is any need for them to rise to the occasion of basic customer service skills, they will fail miserably. If you were raised with any semblance of class or have any standards for the businesses you support, this is not for you.I make a point to support my fellow black businesses. Very sad and disappointing to see a black business owner conducting themselves so toxically and at the lowest level of human decency. Congratulations on your businesss success, but its a dog grooming business not a Fortune 500. The egotism is unnecessary.Lastly, being fully booked is not a flex, but a metric of poor management and a weak structure.