Customer ReviewsforLuxottica

I ordered prescription sunglasses online from Lenscrafters on 12/30/22. The first pair came in about a week with a good prescription, but untinted, clear lenses. I called customer support and they had me send them back to be remade. ***** days later I had them back and the prescription was so wrong I couldn't see with them. Third time they didn't ask for the glasses back and just sent another pair after I again had to provide my prescription. The third pair they sent had blotchy tint and someone had put the frame's nonprescription glass lenses in the glasses case loose to tumble around against the frame, which scratched them. The prescription was fine though. Again I went to customer service and they offered to either remake or refund. I told them I still wanted what I ordered and would take a refund if they screwed-up a fourth time. A week later (today), they told me my prescription could not be made to the frames and just canceled my order and initiated a refund. My prescription has barely any correction, it's not special, and out of three tries, they got it right two times. I really cannot remember getting such an awful product that the manufacturer couldn't make good on after several tries. By comparison, "only" 50% of the Lenscrafters glasses I've bought in-store had issues and none of them were this bad.

Can't get any help. Glasses are only a few months old . They keep telling me to submit a picture which I have multiple times and they are saying they don't see one. So rude! I sent the picture to the girl in the chat and she just kept saying they don't look damaged . The lense is out with a missing screw. Started yelling thru messenger about it. What a scam

I purchase two Ray Ban glasses. One I broke and I found this place as a place to repair the broken lens. I went to the website as a guest, my product was out of warranty, they charged more than $100 to fix one lens. They sent me a shipping label through the website, I printed out and sent the item inside it's original case on August 23rd, 2021. It's October 1st, 2021 and after several emails nobody seems to have the knowledge to help me to find out what happened to my glasses. On the top of this, I received an automatic email from the website saying my service request 621394 has been closed.