![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforChiarulli Renovations
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/30/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
****** ********* was hired by my elderly parents (75 yr male, 74 yr female) to install 60 ft. of privacy fence and build overhang/roof over outside patio. ****** requested $1,000 deposit which was paid on 4/29/22. Before any work began on the project, ****** contacted my parents and requested all of the money upfront, stating him and his family were going to be evicted from their home. My parents are Christians, who believe in the good of others, so they promptly paid the remaining $1,100 on 5/18/22. After receiving the money ****** became extremely unreliable. Between 5/28/22 and 8/31/22 ****** called off or no called no showed a documented 26 times. He required my 75 yr old father to help him with his work, which was not discussed prior to signing the contract, meaning my father would not be able to leave the house in case ****** would show up. ****** told my father that he needed to focus on jobs where he can get money, b/c he couldn't get any more money out of him. After 13 months of this behavior ****** stopped answering his phone or returning calls/text. With hurricane season approaching my father had no other option than to hire another contractor to finish the job. I notified ****** of this via text, with a request to return $750 to pay the new contractor. ****** called almost immediately after receiving that text, stating his phone had been packed in a box, but he would now be willing to complete the job. He was informed that was no longer possible. ****** stated he would not be returning any of the money, and if sued he would counter sue for the return of his ladder. Before any further discussion, ****** hung up the phone. I text him back that he could pick up his ladder, as long as we were notified prior to coming on to our property. ****** was also negligent in his work, causing deterioration of building/roofing materials and adding costs. ****** took advantage of my father's kind heart and has put a 75 yr old man through unnecessary stress and turmoil.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.