ComplaintsforDiscount Starter and Alternator
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Complaint Details
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Initial Complaint
07/24/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased this item via ****** using the vendor's direct ****** web identifier. Unit stopped working in less than three months. I have left multiple Contact Us request on the vendor's website. They never respond, or acknowledge my complain. Due to the necessity of having a functional automobile, I had to purchase a replacement locally. Had the company responded to my needs, I may have waited for a replacement unit. We are now past that point. I need a full refund for a faulty unit and poor customer service. Here is the proof of purchase. Ordered on ***** *** 2024 Order# *****###-###-####*** ******* ** ********** **** **** ******* ** ******** ** ********** United States Payment method ************** ** **** Order Summary Item(s) Subtotal:$149.99 Shipping & Handling:$0.00 Total before tax:$149.99 Estimated tax to be collected:$10.50 Grand Total:$160.49See tax and seller information Transactions Delivered *** *** 2024 Package was left inside the residence’s mailbox *** *****###-###-####*** Compatible With/Replacement For ***** ***** **** **** **** **** **** ************** ***************** **************** ******* *********** ********* ********** Sold by: PowerOilCenter ****** thirty day Return window closed on *** **, 2024Business response
08/01/2024
We are currently working this matter out with Mr. **********. Please see the attached email correspondence with Mr. **********.Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In fact, I believe the business went above and beyond to close this issue. Turns out the Contact Us on their webpage was down without their knowledge. Once I reached out on **, they took immediate action.
Sincerely,
******* **********
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.