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ComplaintsforEagle Self Storage
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
MY MONEY WAS TAKEN OUT OF MY ACCOUNT WITHOUT MY PERMISSION. I NEVER MADE NO AGREEMENT AT ALL NEVER DID I AGREE VERBALLY OR IN A WRITTEN CONTRACT TO TAKE ANY OF THE MY MONEY. I'M PUT IN HARDSHIP BECAUSE OF THIS MATTER WHIC HAS PUT ME IN A CRISIS TO TAKE CARE OF MY FAMILY.Business response
09/27/2022
Business Response /* (1000, 10, 2022/09/13) */ Customer owed rent for June, July and August. Monthly rental rate is 70 per month=210.00. Customer failed to make any payment on his unit. Customer's unit auctioned off for $5.00 on 8/20/22.I waived all late fees and only charged for rent. We charged customers card for 205.00 to cover rent. Customer sign Rental agreement on ********. Rental agreement states customer "agrees to pay the owner...monthly rent". Consumer Response /* (3000, 12, 2022/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree. Even if I owed I should have gotten a letter or phone call stating the remaining balance. That does not give the business permission on their own to obtain the payment out of my account without me knowing or giving permission. I should have been contacted and asked how do I plan on paying. They never went in my account on their own before in the past if I was late.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.