ComplaintsforExtra Mile Tire & Service
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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought the car in for a noise complaint and was advised it was rack/pinion steering. However, when picked up the car, the noise still remained and had additional engine icons on my dashboard that wasnt present before. Additionally, the steering was very, very hard to turn and was advised the technician made an error. They refused to fix the issues, once a credit card hold was placed.The dashboard icon was shown to the exact technician that worked on the car and he advised its because of a broken mount and that the engine is moving around due to the new work being done.I had not left the station and was on their property when I advised of the issue.They should have video at the property showing the encounter as well. They also record all incoming calls, there are calls advising that I was not pleased with the work and the issues still existed. There are several, several ****** and Yelp reviews that clearly state customers dissatisfaction and their unprofessionalism as well as their incompetence.This business was bought by ************************* and the old staff under Back on the Road has just about left for various reasons. The current staff there is clearly inept and the quality of work product has suffered. Ask them why so many customers have left. I fully intend to pursue this matter accordingly using all available resources to my advantage. ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.