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ComplaintsforHiCast Sports Network
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up to watch my granddaughter play softball in March in *********. She was there for 4 days to play . So I connected to HiCast to watch her . Only signed on for her games @ $19.99 . Then they keep charging my credit card for ***** May , June and now July . I have called and left messages. I have texted and also emailed them. They just keep charging me. I want them to credit my credit card for 4 months at $19.99 each month . I cant get them to stop charging my credit card. I dont know what else to do. Im on a fix income. I watch her play 2-3 games and I have paid $ ***** to much for the 4 months they keep charging me . I want them to stop charging me and give me a refund on my credit card . I will never do this again . A very unhappy Nana. . Out $***** Thanks *************************** ************************************Initial Complaint
09/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
When I signed up for the service I immediately canceled it. Ive never used it as you can probably see. They keep taking ***** out of my bank every month. I tried to resolve online but hasnt worked. Now theyre saying my email doesnt match an account. They asked last 4 digits of my card Havent heard a word. I want my account closed and the money back they keep taking out. If you need to call me, please do. I dont answer numbers I dont know but leave a voicemail and Ill call you right back. Thank you in advance for your help with this matterCustomer response
09/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This has been resolved
Sincerely,
***********************Initial Complaint
05/31/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Paid $29 for a package from Hicast Sports Network to stream my grandsons baseball games at Sports on the Beach in ********. On Saturday May ********************************************************************* off. On Sunday it would only show 3 seconds of video then buffer then log me off. I have requested a refund from them but felt the need for BBB to also contact the business i. Regard to this matter.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.