ComplaintsforFloors Sag Or Shake
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Complaint Details
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Initial Complaint
07/21/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The home we purchased had a crack repaired and a French drain installed by this company. It came with a lifetime guarantee. The crack started to leak. I notified Eddie immediately. He came out to inspect and agreed he would fix it. He also provided an estimate for drainage. We knew there was a bigger problem which included the French drain he installed so I did ask him to wait until we could figure that part out. We did and I've contacted him numerous times via phone and text. He responded once and asked for the information I previously sent, which I resent. I have heard nothing from him. The work has a guarantee. Why offer it if you are not willing to follow through and not follow up either. I am so thankful I didn't hire him to do additional work because I would have never been able to reach him in the event of a problem. Eddie said he would fix it, he should fix it. He was paid for work that failed.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.