ComplaintsforAvis Car Sales Morrow

• Initial Complaint

  03/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We purchased a ****** Camry from Avis Car Sales in Morrow **, today 3/2/2024. Our sales associate ***************** came to us with our price breakdown for purchasing the vehicle. We looked it over and asked if we had to purchase the *** Appearance for $499.00, she replied "Yes" it isn't optional. We were not happy, but since we flew in to purchase the vehicle we were in no position to walk away. She went on to tell us that it was the way **** made their money and everyone had to purchase it. After waiting 2 hours to sign our papers we were escorted back to the manager's office. We signed his iPad and he told us that our signatures would be uploaded to all the documents. When he printed everything out he held up each page and said quickly what we had signed- completely skipping this *** Appearance document!. After our drive home, we read over the documents and saw that the *** Appearance is OPTIONAL, and NOT REQUIRED TO PURCHASE THE VEHICLE!! We were lied to!!! We did not want this coverage, didn't ask for this coverage, and the fact that your sales associate told us to our face you MUST buy it, there is no option and then we found out there was. I would not visit or purchase from this location because of their dishonesty.

  Business response

  03/18/2024

  Hello, I spoke with the customer and apologized what the **************************** said to her about the 499 and I sent her a check for ****** for the cost of the smart shield. 

• Initial Complaint

  02/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  - Purchased 2023 ****** Camry SE on Thursday, September 7, 2023.- Submitted a down payment of $11,000 on the vehicle. - Provide the second key to the vehicle/repair the exterior damage on the right side of the vehicle.- Never received the second key or had the exterior damages repaired. - GM *****************************, lied to me for almost six months to resolve these issues and finally reached out to resolve the issues after contacted corporate HR contacted him. Still, I requested to speak to ********************* who is the local HR liaison, who insured **** corporate HR that she would contact me on February 16, but she never followed up as she promised. NOTE: I have supporting documentation, but I'm having issues because the file is too big. I can scan these documents and send to an email if doable.

• Initial Complaint

  02/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a ****** 2023 Camry at Avis Car sales (**** **************, Morrow, ** *****) on January 16, ****. I just want to buy a car, but when I pay the money, the dealer forces me to purchase a car protection, that is CAREFREE PAINT PROTECTION in **** WIZARD. This forced purchase of services is illegal. I needed to buy a car at the time, so I bought this protection service under the compulsion of manager. The price of the forced protection is $1098. But when I went to the **** WIZARD shop (*************************************************************************************) to ask for the protection service on February 3, ****, the work in **** WIZARD shop said they did not have this service. The worker in **** WIZARD also called to the manager of Avis car sales (Morrow), and then the worker in **** WIZARD told me that I should go to the Avis car sales and ask what happened from the dealer, but they really do not have this service. Then I went to the Avis car sales (Morrow) and asked the manager what the problem was. The manager's attitude was very bad. I said I wanted to use this protection, but the manager kept asking me why I wanted to use it. I've purchased this protection, and then I have the right to use it, and I don't have to explain to anyone why I want to use it. But the manager kept telling me that he couldn't understand what I said and discriminated against my accent. And instead of telling me how to use this service, the manager just kept insulting me with impolite actions and discriminating against me. They have after-sales obligations for the products they sell, but they obviously failed to do so.All these behaviors are inconsistent with the promises made when purchasing the vehicle, and this protection cannot be used normally. I asked where this protection could be used, but they didn't tell me. They just asked me to call the phone number on the promotional page, but I couldn't get through. I went directly to the store, but the work in **** WIZARD shop said they didn't provide service. Finally, the dealer said that the CAREFREE PAINT PROTECTION in **** WIZARD. would not be available until March 1st. But the date I purchased the car was January 16th. I asked the dealer when I could use the protection in January 16, ****, and they said it could be used immediately. In summary, this CAREFREE PAINT PROTECTION service cannot be used, and it is a compulsory purchase service, which is illegal. Moreover, the manager discriminated against me and did not solve my problem. My home is far from the protection service store and Avis car sales (Morrow), which wastes a lot of my time and the problem is not resolved. This took a huge hurt on me both physically and mentally. Therefore, I do not want to tolerate the manager's bad behavior. I need the manager to refund me for this service, that is $1098. Thank you.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a 2022 **** Edge VIN#***************** on 11/16/2023. Total price was $30232.96. This price included the purchase of a service contract with ************************** for $3927.00. I received a copy of the contract (#P00077848472) with my paperwork packet.I contacted Fidelity on 12/26/2023 to inquire about my contract and was informed that no such contract existed.I then contacted **** and was told that the contract was cancelled on the day I purchased the vehicle.**** failed to purchase the service contract and refuses to refund the money I paid for the service contract.The General Manager of the **** location agreed that they would refund the $3927 I had paid that they kept, but after many follow up calls to the general manager I have gotten nothing but broken promises, excuses. and the run around. He refuses to ************* and will not return calls.**** Corporate seems to have interest only in the Rental side of their business, with no contacts willing to help with Sales problems.They have in effect stolen my money.

  Business response

  01/27/2024

  I've responded to the customer several times and I told him that we would be issuing him a refund after we investigated the process on why the warranty was kicked out of the system .

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My experience with this establishment has been nothing short of a headache. I purchased a 2022 ****** Sentra SV from Avis Car Sales on 12/15/2023 but did not gain possession of the vehicle until 1/5/2024 (they had the bumper painted at my request). I expected that it would take a week, maybe week & a half at most but didn't expect it to take as long as it did. I was also given a "WE OWE YOU" in writing that promised verification of the 150 point inspection that was done on the car. I have yet to receive that document. When I went to retrieve the vehicle, one of the key fobs was either lost or misplaced & the manager stated that they would have to order a new one however, I would have to bring the car back to the dealership for them to program it. I live over an hour away and doing so would be an inconvenience not to mention the time and fuel costs. I don't feel as if I should have to accommodate them as they had the responsibility of keeping up with it, and I request that they have the new key fob sent to *************************************** in ***********, **. and pay them to program it. To make matters worse, they did not put a dealer drive out tag on the vehicle. I wasn't aware of this until my brother pointed it out. This was something that as a consumer I didn't know about but have since learned that it is against the law to not have one on the car. I contacted the dealership on Saturday, 1/6/2024 at approximately 10:00 a.m. to let them know about this, and the manager stated that he would "Overnight" one to me. It is currently Tuesday 1/9/2024 at 8:53 ******** still do not have a tag. So my car is just sitting in my garage for now. I am frustrated with **** & feel that this is by far the worst experience that I have ever had purchasing a vehicle. Never in my life have I seen such negligence and incompetence. I realize that people make mistakes but what I can't understand is how they could be capable of s******* up so many things in one transaction. My advice: RUN FROM ********

• Initial Complaint

  11/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a car at Avis Car Sales in Morrow, GA, on October 6th, 2023. I put down a $6000 deposit for the car, split between two different cards. A week later, I was refunded $5000 from one card I used. After multiple calls (very difficult to reach the right person, voicemail is full, and they do not respond to emails), the clerk titled told me that their credit card machine sometimes glitches and refunds some cards. I agreed to redo the transaction for $5000. Two days later, I looked at my bank statement and saw 2 x $5000 taken out. Eventually, I got $5000 back after multiple calls and a trip to the dealership.Throughout the next month, I was asked (in a threatening tone) to bring different documents to the dealership, or I would lose my car. These documents (social security card and my last paystub) were apparently requested by *****, my bank that financed the car. After calling *****, I learned that ***** had never requested any of those documents from the dealership. I decided to still bring those documents. It has now been 56 calendar days since I purchased the vehicle, and ***** let me know that they still have not received the title of the vehicle. My temporary car tag has expired for more than a week now. After multiple phone calls, I am still unsuccessful in obtaining the car title.

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle on 3/25/2022. With my vehicle I purchased a service contract in the amount of *******. I refinanced my vehicle in April of 2023, and I have contacted ************************** and I was told to contact ***** I have contacted the dealership on several occasions, and I have been told that the finance manager is with a client, the voicemail box is full, and someone will give them a message to contact me, and I have yet received any contact. I would like to have this matter resolved as soon as possible.

• Initial Complaint

  08/22/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a used 2020 Chrysler Pacifica January 20, 2022. I was told that I would have to pay for my tax, tag, and title even though I was going out of state to register the van. I told the ** that there would be problems and I would just do it myself. I was in the US Army and I have experience with dealing with out of state registration/tag issues. I was assured that there would be no problems since **** was based in Virginia and dealt with out of state deals all the time. Later, I did not receive my tag, but I did get a check from Virginia for the tax only. When I inquired about the return of the $93 for electronic filing and tag fees that I paid for that was not delivered, nothing was done. The company continues to have their employees either on vacation, sick, or no longer with the company, and they promise to contact me back, which is seldom done. I have a number to the finance guy who actually sporadically communicates with me. This has gone on for too long and now I receive notice from the finance guy that I cannot be refunded the electronic filing fee ($55) even though the company sent me a paper title and basically told me to do the work myself. They agreed to refund the $38 title fee but have not sent the money at this time. I paid both amounts which total $93 for which nothing was done by ****. This, in my opinion, is theft. I was given a corporate number ************** which gets me to an automated rental number. Because I now live in ************** and gas is expensive, it will cost more for me to drive down and take legal action than to just accept the theft of my money. Hopefully, you can help me resolve this in my favor. Thanks

  Business response

  08/24/2022

  To whom it may concern,

  After thorough investigation, Avis car sales did agree to refund the title fee of $38.00. As far as the electronic title filing fee of $ *****, that was sent to the city & state of  ********* ******* DMV, Mr. ***** would've to reach out to the local city and state tag office. Every sold unit from Avis car sales are given 45days temporary tag which allows us enough time to apply for title & registration. A refund of $38.00 was approved and is currently in process and will be sent out to the ********* ******* address on file.

  Thanks

  Customer response

  08/24/2022

   
  Complaint: 17754702
  
  I am rejecting this response because:
  **** didnt send $55 to lake city. They sent me the paper title in the ** mail to my house in **************. I have told **** multiple times that my address is *********************************************************, ***.
  Sincerely,
  
  *********************

• Initial Complaint

  11/17/2021

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle from Avis car sales. I was advised that there were certain features that were checked prior to purchasing the vehicle, including the tire thread. After about a week of purchasing the vehicle, I noticed several things wrong with it. It shook at high speeds. There was a grinding feeling. The back seat on the left would not stay in place. It was face down. The right speaker was crackly. It was blown out. The car would hesitate at times...indicating to me there may be something going out with the transmission.I reached out to a vw ***************** did a diagnostic. They wrote up everything that was wrong with it * gave me an estimate.I attempted to get this resolved by making numerous phone calls. I even sent multiple emails with no resolve.At one point, the phone lines were apparently down * I could not get through to talk to anyone.I eventually got in contact with the *****************. I advised him of the issues * that I would like them corrected. I would like the car to be safe to drive off of the lot. He advised me that the gentleman who handles those issues works Monday-Friday 9a-5p.I drove the car to the dealership * called an Uber on 11/17/21 to pick me up * take me home.I would just like the car to be in safe driving condition.There were issues even with the purchase that.I do have documents if needed. I was told that the vehicle had a 12 month warranty. I bought the car in trust that these individuals were trustworthy * be professional enough to consider my safety * sell a vehicle that was safe. I was also told by ****** that there was only one key but that he would do some searching to see if the 2nd key could be found. He told me to give him til that Friday. I never heard from him. I asked him to reach out to me either way but nothing.I attempted to file a complaint with the attorney general but there is a restriction that it must be a new car.The 3 individuals that I was working with are ******* ******** * the *****************

• Initial Complaint

  09/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In April of 2020 I purchased a 2019 Hyundai Elantra from Avis Car Rental along with an extended warranty. The extended warranty cost approximately 2k. I have since sold the car, June 5, 2021, and cancelled the service product. All required documents were sent to JMA or Fidelity. I received the enclosed letter from JMA and attempted to contact the dealer for info regarding the processing and issuance of a refund. Multiple messages have been left but no return call. Any assistance would be greatly appreciated. Respectfully, ******* *******

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