Reviews

Review Details

• Review fromDelano P

  Date: 04/16/2025

  1 star
  Subordinates Lied, management told me personally a GREATER LIE. I had a scheduled 90k+ oil change and also purchased the tire rotation. Fast forward, my scheduled service was SUPPOSEDLY COMPLETED, I was called to service area made the payment and left. Driving down 75N then onto 285, I heard a LOUD RUMBLING SOUND. I pulled over ti the side of road saw nothing. Continued enroute home, doing 45/50 mph, the sound starts up again. I waited till I got home looked under my car to see the sheild that covers the bottom forward section between front wheels was hanging off, not certain if any damage. I immediately called back spoke to TJ/** got dish pan story. Went back next day, spoke to general manager ***** and I ADVISED WANTED THE PART REPLACED NOT SECURED. WHAT DID HE DO ATTACHED THE SAME PART, LONG STORY, I ADVISED NOT WHAT I requested please correct. ***** advised will order part and call me when received. About One and a half months later, U called to see whats the issue, shouldn't be that long to order and receive a part. ***** NO LONGER WORKS THERE, THE PART HAD NEVER BEEN ORDERED, MY FILES HAD NEVER BEEN DOCUMENTED ABOUT INCIDENT. NEW ******* MR. ***** I ADVUSED HIM OF WHOLE STORY...YOU GUESSED IT, HE ACKNOWLEDGED ME,,,LIED AND SAID HE WOULD TAKE CARE OF ME, I ASKES IF THERE'S ANY COMPENSATION FOR THE TOTAL BULLCRAP I WAS GIVEN, he responded "I'LL ORDER THE PART AND GET BACK WITH YOU. AGAIN...YOU GUESSED IT. HE DID ABSOLUTELY NOTHING. I CALLED BACK AGAIN GOT I BELIEVE ASST. ******* "*********" NOW ALMOST THREE MONTHS LATER, YOY GUESSED IT...MORE BULL @%# PROMISES AND STILL NO PART REPLACED OR EVEN DISCUSSED. PEOPLE OPEN YOUR EYES....THESE GUYS WILL BE WRITING HOLIDAY CHECKS OVER YOUR DEAD "ASS". I HATE LEAVING YHIS NEGATIVITY, BUT I LEFT HONDA DEALERSHIP IN ********** FOR SENDING ME OUT AFTER A SCHEDULED OIL CHANGE AND TIRE ROTATION WITH TWO/2 BALD FRONT TIRES AND WENT I WENT BACK TO COMPLAIN...MANAGEMENT TOLD SATURDAYS IS "EXPRESS SHOP" ONLY. WOW. SHAME ON HONDA

• Review fromCALVIN S

  Date: 11/11/2024

  1 star
  THEY LIE A LOT AT THIS DEALERSHIP. DONT FALL FOR ANYTHING THEY SAY.

• Review fromGENE M

  Date: 09/16/2024

  1 star
  Worst dealership ever!!! I purchased a ******* from them and stressed how I needed to be sure it had been inspected. The salesman assured me that they did a 47 point inspection on my vehicle. After three days of having the car it sprung a leak and I couldn't tell where it was coming from. I proceeded to return to the dealership and try to see if service could assist me. I was told that no one at their dealership was certified to check out my Porsche and that I should take it to a Porsche dealership and they assured me once again that they would handle everything since I had not had the vehicle three whole days yet. After I took my car to the ******* dealership all contact stopped. They never answered mine or the Porsche representatives calls or our emails. I even went back to Honda South to see the manager, he say to have a seat, and there I sat for three long hours because the manager never came back and each person I asked to find him disappeared also. This was July of 2023 and to date my credit has been screwed, I still don't have a car, because ******* stated the car was in too bad of shape for them to allow me to drive it home with a faulty hydraulic system that would cost $15,000 to fix. This was almost what I paid for the car. Please save yourself the headache! I have purchased a lot of cars in my life and these are by far the shadiest, most unprofessional dealers I have ever come across.

• Review fromJennifer B

  Date: 07/02/2024

  1 star
  Horrible customer service. ************************* is very unprofessional and needs to be removed from his position he is no manager!

• Review fromNakiya F

  Date: 07/01/2024

  1 star
  *********************** is a horrible service manager for this location. As I purchased my vehicle from this location back in 2022 with only 4 miles I test drove on my vehicle. I have been getting my car serviced with no is***! My car was -967 past due I scheduled an appointment for 11:00 am 7/1 and arrived at 10:59 am. They have a service advisor by the name of **** that approached my car and told me he smells marijuana when I never used marijuana a day in my life. The career that I am in school for randomly drug test and no drug of any kind is prohibited. They told me to go drive my car around waste gas and time and come back once the smell is gone. Let me again say I DO NOT do drugs so I dont know how drugs smell but clearly thats what the employees do here. After I drove my car around the parking lot and came back I looked at the reviews for this location and all were BAD through the BBB. I proceeded to ask for the manager info to file a complaint for defamation of character after watching ** a service manager talk about to his co worker **** and others. ************************* the service manager proceeded to tell me Im Ugly and is not welcomed here anymore. Than proceeded to tell me he will get me arrested. Im in law school and will bee more than happy to get a lawyer and *** this location. Again Ive been coming here for 2 years no problem but there are new employees which there were customers that witnessed this verbal abuse and that said they will NEVER come back to this location either!

• Review fromSh S

  Date: 01/27/2024

  1 star

  Sh S

  Date: 01/27/2024

  They are the worst. I went to purchase a vehicle and the paperwork was never processed and they were also very rude to me and my cosigner. Yes, the sales representative was very nice and professional, but after that, it's total chaos, demands, and disrespect, along with threats to make false reports and accusations to authorities. All in all, stay clear. I had to call local and make my own police report to stop the false accusations and reports. Lucky for me they sent everything through text or on a recorded line and police advised me of several false accusations or shady practices that other people have had at this buisness. Again, just because it's on paper doesn't mean they sent anything over. Make sure you get all financing information if you do decide to purchase because the finance company had no knowledge of my purchase. It was always an excuse on why something was NOT handled or no response on call backs. The finance team is horrible and the Managment team is even worse. Do not waste your time.

  Honda South

  Date: 01/28/2024

  Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the challenges you faced during your recent visit to Honda South. Your feedback is invaluable to us as we continuously strive to improve our services and ensure a positive experience for all our customers.
  
  We take your concerns very seriously, and we would appreciate the opportunity to gather more information regarding the specific details of your visit. Could you please provide us with additional information such as the date of your visit, the name of the sales representative you worked with, and any other pertinent details about the interaction? This will help us investigate the matter thoroughly and address any issues that *** have occurred during your visit.
  
  At Honda South, we hold ourselves to the highest standards of professionalism and customer service, and it deeply concerns us to hear that your experience did not meet your expectations. Rest assured, we will investigate the matter internally and take appropriate action to ensure that such incidents do not recur in the future.
  
  Additionally, we want to assure you that we take all customer complaints seriously and handle them with the utmost discretion and professionalism. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to contact our **************** team directly via email at ********************************.
  
  Once again, we apologize for any inconvenience you *** have experienced, and we thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we remain committed to providing you with the exceptional service you deserve.
  
  Sincerely,
  
  Honda South **************** Team

• Review fromSam P

  Date: 12/17/2023

  1 star

  Sam P

  Date: 12/17/2023

  I purchased a Honda Odyssey from Honda South and it was a terrible experience. I got a great price on the vehicle, but it was not worth all of the hassle. I will not do business with them again. A few of the difficulties are listed below:- There is a package that is installed on all vehicles that includes tinting the windows and wheel lug nut locks. (This is an easy way for them to uncharge and make money on superfluous add-ons). There is also a coupon book in the package. I specifically asked the sales person if this coupon book could be used at any Honda dealership or if it was only at Honda South. I was told it could be used anywhere. After bugging the dealership for a month, I received the coupon book that can ONLY be used at Honda South.- I financed my vehicles through Honda Financing, but the dealership never processed the loan. 7 weeks after I drove away with my vehicle (and nearly 30 telephone calls later), Honda South finally submitted the necessary paperwork to finance my vehicle. This caused delays with registering my vehicle with my state (I was out of state). This also caused severe issues with going past payment dates on the loan. Honda finance did not have a record of my loan; therefore, they could not accept any payment on the loan. I was considered late for a payment that I could not make because the dealership did not process the loan.- I am out of state; therefore, I could not travel to the dealership to get this straightened out. I left multiple messages (15!) and I received only one call back. At least 7 times, I was told by an associate that I would receive a call back the same day and I have yet to receive a call. This is the worst customer service I have every experienced!- I came very close to dropping the vehicle off at the dealership and walking away.I cannot express strongly enough: This was a horrible experience for me and there was little concern by the Honda South team.

  Honda South

  Date: 12/19/2023

  Subject: Acknowledging and Addressing Your Concerns - Honda South Customer Relations We sincerely appreciate you taking the time to share your recent experience with us. First and foremost, we want to extend our heartfelt apologies for the inconveniences you faced during your purchase of the Honda Odyssey from Honda South. Your feedback is invaluable to us, and we genuinely regret any frustration or inconvenience caused.We understand the importance of a smooth and transparent car-buying process, and we recognize that we fell short of your expectations. Your detailed account of the challenges you encountered has been brought to the attention of our management team, and we are committed to addressing each issue to improve our services.Regarding the concerns you raised:1. **Coupon Book Miscommunication:** We apologize for any confusion regarding the coupon book. Your feedback highlights a breakdown in communication, and we take full responsibility for this oversight. Rest assured, we are reviewing our processes to ensure accurate and transparent information is provided to our customers in the future.2. **Loan Processing Delays:** The delays in processing your loan and subsequent issues with registration are completely unacceptable. We deeply regret the inconvenience this caused you. We are investigating the circumstances surrounding the delay and working to implement measures to prevent such lapses in the future.3. ****************** and Communication:** Your frustration with our customer service and communication is genuinely concerning. We understand the urgency of your situation, especially being out of state. We are currently reviewing our communication procedures and will take corrective actions to ensure timely and effective customer support.Please accept our sincere apologies for the stress and inconvenience you experienced. Your feedback is a catalyst for change, and we are committed to making improvements promptly. We would appreciate an opportunity to discuss your concerns further and explore how we can make amends.Feel free to reach out to us directly at ********************************* or provide a convenient time for us to contact you. Your satisfaction is our top priority, and we are dedicated to resolving these issues to your full satisfaction.Once again, we apologize for the negative experience you've had with Honda South. Your insights are crucial in helping us enhance our processes and services. We genuinely hope for the opportunity to regain your trust and make amends for the difficulties you've faced.Thank you for your understanding and patience.Best regards,Honda South Customer Relations ********************************

• Review fromJaliese M

  Date: 12/04/2023

  1 star

  Jaliese M

  Date: 12/04/2023

  SCAM!!! The event flyer mailed, of course you're going to have at least one match, which guarantees you a win but this is only to get you to come into the dealership. Even though it gurantees a win, what the fine print and all of the hoopla on these flyer doesn't tell you is about the absolute minimum prize. A $1 scratch off Georgia lottery ticket which probably came from the reject pile of misprinted Georgia Lottery tickets. What a waste of time, effort, energy and money. The flyer said you have a $2000 voucsure. You don't. They don't put it towards your car. even if you tell them what you can't spend. They picked me up and made me get a car because when I told them I can't pay that they wouldn't take me and my son home. So me and my son was there for four hours and I starting crying and just give in so I could get home. But I WILL NEVER GO BACK THEY DON'T CARE ABOUT YOU THEY JUST WANT A SELL.

  Honda South

  Date: 12/12/2023

  Thank you for reaching out regarding the complaints about Honda South. We apologize for any inconvenience caused and would like to address your concerns promptly. We understand your frustration with the event flyer and the experience you had at our dealership. We sincerely apologize for any miscommunication or misunderstanding that may have occurred. Regarding the event flyer, we apologize if it gave the impression that every participant would receive a $2000 voucher. We understand how this could be misleading, and we apologize for any confusion it may have caused. We strive to be transparent in our promotions, and we apologize if this fell short of your expectations. We also apologize for any inconvenience you experienced during your visit to our dealership. Our goal is to provide exceptional customer service, and we regret that we did not meet your expectations on this occasion. We understand that the pressure to make a purchase can be overwhelming, and we apologize if you felt coerced into buying a car. This is not the experience we aim to provide, and we apologize for any distress it may have caused. We would like to address your concerns and work towards resolving any issues you may have. Please feel free to contact us directly at [email protected] so that we can further assist you. We value your feedback and want to ensure that we address your concerns appropriately. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We look forward to the opportunity to make things right and regain your trust. Sincerely, Honda South Customer Service Team

• Review fromDesiree L

  Date: 11/17/2023

  1 star

  Desiree L

  Date: 11/17/2023

  DO NOT BUY A CAR FROM HONDA SOUTH. I brought a car from them for one loan payment amount; 40 days later I found out my loan was NEVER processed and they tried to increase my payments. Instead of them trying to work out the payments for the original amount that I signed the loan for. I was told to return the car. DO NOT DO BUSINESS with these people They have shady business practices, and shady people working for them. Stay clear from them!!!

  Honda South

  Date: 12/12/2023

  Thank you for reaching out regarding the complaints about Honda South. We apologize for any inconvenience caused and would like to address your concerns promptly. We understand your frustration with the car purchase process and the subsequent issues you encountered with your loan. We sincerely apologize for any miscommunication or mishandling of your loan processing. It is our commitment to provide transparent and reliable service to all our customers, and we regret that we fell short of your expectations in this instance. We understand the importance of honoring the agreed-upon loan terms and ensuring that our customers are not faced with unexpected changes to their payment amounts. We would like to try and see if we can rectify the situation and work towards a resolution that meets your needs. Please feel free to contact us directly at [email protected] so that we can further assist you. We value your feedback and want to ensure that we address your concerns appropriately. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We look forward to the opportunity to make things right and regain your trust. Sincerely, Honda South Customer Service Team

• Review fromRobert R

  Date: 10/17/2023

  1 star

  Robert R

  Date: 10/17/2023

  ??????????????????????????????The Worst Dealership to work or purchase a vehicle: The Store owner and GSM are crooked. They knowingly know employees that steal money from customers. Targeting certain employees and conspiring to Get rid of them also happens here. (And they are ok with it). Desk managers and finance managers will lie to Finance companies about customer income and coaching customers and salesman to commit fraud, definitely needs an Audit visit soon. Work place environment is terrible (look at the building, its falling apart). The workplace is based of Sexual relationships which is talked about and displayed from the Managers and workplace gossip, about employees having relationships with multiple people, including themselves. Sales are given to certain salesman. (Which is also an issue) Handbook says no to favoritism or bartering with BDC department. Complaints are overlook and sweep under the rug. Everyday the Store manager says to employees he doesnt care about them, and threatens there jobs daily, only his family matters to him (only to cheat with employees and anonymous women at the dealership) Roll them cameras..Ive seen with my own eyes. When he leaves his phone at the dealership to go get drunk and his wife blows up the dealership phone and his (hes not at the dealership). If she only knew everyone knows he cheats on his wife. (Disgusting) Ive seen physical and verbal abuse from this same persons to other employees that work there now. Drinking and Drugging is acceptable here as well. There isnt anything Professional about this dealership. Any salesman that wants a career, this is not the place. Honda the Brand do better. No one should feel unwanted or mistreated trying to provide a living. Make sure as a consumer to do your New car Honda Review this reflects your experience here. Which I know are made up emails for the New Car customers. So Honda Corporate does not know and is also against store rules. I have proof as well.

  Honda South

  Date: 12/12/2023

  Thank you for taking the time to share your feedback about your experience at Honda South. We appreciate your perspective and understand that it is important to address any concerns raised. However, we would like to clarify that Honda South strives to maintain a positive work environment and provide exceptional service to our customers. We take great pride in the integrity of our staff and the quality of our operations. It is our utmost priority to ensure customer satisfaction and uphold the highest ethical standards. We want to assure you that any allegations of misconduct or unethical behavior are taken seriously and thoroughly investigated. We have implemented strict policies and procedures to prevent any fraudulent activities. Our team undergoes regular training to maintain professionalism and adhere to Honda's guidelines. At Honda South, we value transparency and accountability. We encourage our employees to report any concerns they may have through the appropriate channels, ensuring that their voices are heard and addressed. We have zero tolerance for any form of harassment, discrimination, or abuse, and take immediate action to rectify such situations if they arise. We truly believe in the Honda brand and are committed to providing a positive and trustworthy experience for both our employees and customers. We apologize if your time with us did not reflect this commitment, and we sincerely appreciate your feedback as it allows us to continuously improve. If you have any further information or evidence that you would like to share regarding your allegations, please feel free to email us directly at [email protected]. We would be more than willing to investigate the matter thoroughly and take appropriate action. Thank you once again for reaching out to us. We remain dedicated to providing exceptional service and ensuring the satisfaction of our customers and employees.