ComplaintsforToyota South Atlanta

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle for an oil change and the dealership took the wheels and tires that were on my car and replaced them with some aftermarket wheel and tires. I have a 2024 Toyota Camry se x series which came with black Toyota wheels and badging and Michelin tires. Ive gone back to the dealership and requested footage and they are giving me the runaround. Im very disappointed this would happen at a dealership. I spoke with the service manager and they are denying this occurred. My next step is to file a police report.

  

  Business response

  06/24/2024

  I spoke with the customer the day she returned informed her that our cameras follow her car from the time she enters until it leaves. Her came in at 10:40:57 am on 6/18/2024 attached is a picture of her car passing one of the entry cameras showing the same wheels and tires that are on her vehicle now. We performed the work on her vehicle and returned it back to her in the same condition as it was when she entered other that rotating the tires from front to back and back to front. I have attached a picture of the vehicle any more information needed please let me know. 

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a horrible experience with this business. I came in as a cash pay to repair someones car that was damaged by my tire tread rubbing against the side of the car. Not only did they charge me for 3.5 continuous work weeks of work(138hours) they gouged the pricing on the materials as well. I voiced my displeasure with the excessive pricing and told them that no insurance carrier would ever agree to pay such an inflated estimate and they proceeded to try to convince me otherwise. They ended up offering me a $127 concession and I reluctantly agreed because I intended on filing on formal complaint with the attorney generals office being that there are consumer protections laws in place to prevent price gouging. When I looked at the receipt from the phone sale, they added an additional $1,000 to the amount without my authorization and basically committed fraud by charging my card for way more then I had agreed to pay. I called them to tell them I was going to dispute the charges with my bank since I didnt authorize that amount to be charged and they hung up on me, called the racist guy whose car I was paying out of my pocket to fix and basically held his car hostage even tho I never disputed the charge w my bank. I have since filed a police report and intend on bringing every legal action possible. They even admitted that insurance would have never honored the estimate because it was so high and tried to convince me that because I was a cash pay it was different. Unethical, scammy and pure fraud. These people belong in jail. Even the police dispatcher told me it sounded like they must had worked out a side bar deal w the guy because its the only thing that makes sense. The manager of another local Toyota collision center told me that the price was extremely inflated.. I look forward to my day in court. My lawyer is ready to expose every element of fraud that just took place.

  

  Business response

  04/22/2024

  **** came in with return customer **************** . **** had come over on top of **************** and damaged his vehicle down the left side the original estimate was given at inspection for $9294.34. ******************** approved this amount and paid the initial down payment of $2989.05 for us to order parts before he dropped off to keep rental to a minimum. The repairs began on 4/08/24 and were completed on 04/19/24. ******************** came by on 04/18/24 and stated he thinks we are price gouging with our rates which are posted as you walk in at ***** per labor hour for body and paint , we had already extended a discount to ***** per hour . He stated we gouged part prices i advised him parts prices come straight from CCC one database and are list prices . No gouging . He then stated he knew the people who own Classic Collision and they said our estimate was high and said they provided him with a much lower estimate which he did not supply use with a copy to be able to determine the differences . On 04/19/2024 @ 13:27:08 ******************** called the front office and advised the receptionist to run his card for the balance of $6957.76 after I the manager again lowered the rates to ***** per labor hour to try to help him out this was an additional difference of ****** . After he hung up he called back and asked to speak to me , when i answered the call his was cussing and screaming that we had overcharged his card . I asked him to stop yelling and we could have a conversation but he kept screaming fraud and cussing so I ended the call. Later Friday **************** came by to find out what was going on as he was texting back and forth with ******************** . ******************** stated on the phone he was going to dispute the credit card charges as soon as **************** picked up the vehicle . I advised **************** at this point I cant release the vehicle without signatures on the debit receipts from ********************. ******************** was parked across the street and called law enforcement because quote " he didn't think he could control his anger with the shop . Officers arrive and came in and talked to me I advised we have two choices at this point ******************** could come over sign the receipts and provide a copy of his license and **************** would be able to pick up his vehicle or he could come back to the shop and bring his card so we could refund his card for both charges and we would file the claim through ******************** insurance company and they could subrogate with ******************** insurance company and **************** would be responsible  for his deductible $500.00 until his insurance could get it reimbursed. ******************** refused law enforcement request to come across the street to get this taken care of so **************** and I called Geico (******** insurance) and filed the claim  Claim # is ****************. I forwarded all documentation to Labria at ***** and she advised it would be sent for review and then we will be advised once payment is is***d . ******************** then called **************** on the phone and **************** put it on speaker he asked "Did you file a claim?" **************** responded yes and ******************** then yelled "well F*** You and hung up . The police heard the exchange , He then text **************** that he was " A piece of shit" "A racist Motherfucker" And "I'm gonna *** you too". The police officers then advised us to continue with the insurance claim and have no further communication with ******************** . I was also advised if ******************** returns to the property for any reason we are to call law enforcement immediately and have him trespassed from the property. I received an email this morning from ***** that said the file was under review . Once payment is secured from Geico a check request can be is***d for ******************** for his refund (amount to be determined once Geico pays their portion. ***** is also attempting to pick up rental as ******************** is no longer paying for ******************** rental. ******************** did sit across the street until we closed watching the employee leave for the day it was quite childish when he finally speed away . 

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On February 13, 2024, I sold my car 2020 Toyota Highlander with a Toyota South Atlanta dealer. An employee named *************** took care of it and I said my car still had an installment contract with ************ after he reviewed the car. according to the procedure. He told me to sit and wait for his manager, after the manager checked.he told me about the price of my car. He asked me why I was selling the car and I answered bc i need money and don't want to go into debt anymore because I have plans for the future. He said my car was valued at $26,500.00. I also accepted to sell it for $26,500.00 After selling the car, I think will had the money . But I was told that it was not possible,he said: my company had to work with *********** for 20 days. I asked and I thought it was only 10 days?the manager said:explanation bla bla. BUT i think thats way probably work for companies... they told me YOU CAN GO.what?they didn't give me any receipt or documents,I asked ****** u give paperwork to prove i sold my car with yr?they gave me a piece of paper was trash.I didn't accept it, I wanted a valid paperwork for the sale. And when they seeing me that was no longer calm, they gave me 2 more pieces of paper (my vehicle information, the date I arrived here and *********** address) without a verification code in the transaction. And then A few days later,i called *********** and told them i selling cars to Toyota South Atlanta. Capital's side asked me for the transaction code or anything proved . I said no, they asked me to contact Toyota South Atlana to request.I called them and asked for the transaction number, and they said I would settle with Capital soon.I was to try not angry.On March 2, 2024.*********** email to me announced that it had paid. .I called employee *************** asked about my money check.he said:today is weekend finance office didn't work,u can come Monday.Im okay.Today March 4, 2024 I went to Toyota hoping to get the money.but again the manager saidwhen we receive tilte **** send to you money.i saidwhy u not said like it before i sold my car to you.i need money and Im customer with ****************************** already.I believe u will help meomg.Im very wrong when come Toyota South Atlanta.3week already.I didnt receive any $ from sold car at them.no call,no unclear.

  

  Business response

  03/27/2024

  Good morning ********,

   

  The policy at Toyota South Atlanta is we will not process a check to the consumer until we have received the title from the lienholder.  The customer was instructed of this process at the time of the transaction.  Toyota South Atlanta processed payment for the title the next day after the consumer excepted our offer to purchase.  As of this morning Capitol 1 has not released the title to the 2020 Highlander.  ********************************* our title clerk for the past 15 years contacted Capitol 1 this morning and she was told the title was released on February 29th, but as of this morning the GA DOR cannot print the title to mail to the dealership.  We will contact the consumer again today to let him know what is going on with the title and his check.

   

  ***************************

  General Manager

  Toyota South Atlanta

  Customer response

  04/13/2024

  Hi.Toyota South Atlanta and me anything good now.bc i understand after they talk to me and now we have problems with Capital One.i call them every day for asking about my title (When,where and how)they said:they did to send to DMV already and they said DMV had receipt too.and then i call DMV for asked.DMV said:We doesnt  reciept anything from Capital One.

  And now ************************** confirm for me and Toyota South Atlanta anything good now.and for me i follow Toyota South Atlanta already 10year.It good Company and service.sometime u know everyone have cant control by self.Thankyou and sorry about that for boring yr guys.but now i just hope soon Toyota will receipt Title from DMV and i has money check from Toyota.Thankyou 

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 3/1/24 I had my 2017 Rav4 taken into this dealership for a leaking water pump. Upon arrival, the service advisor explained a $189.00 diagnostic charge, emphasizing its removal if the repair fell under warranty. Accepting this condition, I authorized the diagnostic fee.Post-confirmation of the water pump issue falling under warranty, the service advisor disclosed a labor cost discrepancy. The warranty company approved 1.3 hours, while the dealership billed for 3 hours. The advisor indicated my responsibility for the excess labor cost, and that refusing the repair at this point would result in dealer retaining the diagnostic fee.Reluctantly, I authorized the work while simultaneously seeking clarification from the warranty company. Fidelity, the warranty administrator, affirmed that the dealership should adhere to "warranty time" for labor, leaving me responsible solely for the $50.00 deductible. When I relayed this information to the dealership both the service advisor and later, the service director adamantly refused to honor the warranty agreement. I attempted to escalate the matter to the general manager and was put on hold for 30 minutes before being hung up on. I left a voicemail for the ** but it has yet to be answered.I contacted Fidelity and the service director multiple times over the next few hours and following day, detailing the dealership's refusal to honor the agreement. Despite the dealership's non-compliance, the warranty company reiterated its stance on "warranty time" and assured me I was not responsible for anything more that the $50 deductible. A conference call involving the warranty company, the service director, and myself failed to produce the anticipated resolution, as the director persisted in his refusal to adjust the invoice.The service director escalated the situation by threatening to sell my vehicle at auction unless I promptly settled the outstanding bill. This issue remains unresolved and I have still not heard from the **.

  

  Business response

  03/22/2024

  ************** came into the dealership with a water pump leaking concern after the advisor had the technician inspect the vehicle the advisor gave ************** a quote for the total cost of $725.83 at that time ************** informed the service advisor that he was covered by an extended warranty company. The service advisor contacted the warranty company and gave them the details the warranty company refused to pay the whole amount and only approved $366.15. The advisor informed ************** that he would be responsible for the difference and ************** agreed. The next day when the advisor contacted ************** informing him that his vehicle was ready for pick up ************** refused to pay the difference and wanted the dealership to contact the warranty company again which both the advisor and service manager contacted the warranty company and they refused to pay the difference. At this point ************** became very rude demanding that he not pay the difference based on what information the warranty company was telling him. The service manager and ************** stayed on the phone with the warranty company over 45 minutes waiting on the warranty company to provide information about an agreement between the dealership and warranty company. After an extended period of time the warranty company was going to call the service manager back but never did. On Monday the service manager again contacted the warranty company and an agreement was reached so that ************** would be issued a refund for the difference of $306.00. Dealership is waiting on BBB to have ************** to agree that this will settle the complaint.   

  Customer response

  03/23/2024

   
  Complaint: 21384249
  
  I am rejecting this response because:
  1. I would like an explanation of how the refund amount of $30600was calculated. I paid $374.55 to get my vehicle back. According to the warranty contract, my only responsibility should have been $50.00, so a refund in the amount of $306.00 is short $18.55. I would like to see an itemized invoice. 

  2. I would also like details of the nature of the "agreement" reached between the warranty company and the dealership. I recontacted the warranty company and they have no record of the service manager calling them.

  
  Sincerely,
  
  **************

  

  Business response

  04/01/2024

  The difference between what the warranty company paid and what the customer was charged is exactly $306.00 that is what will be refunded if the customer refuses the offer then we followed the guidelines of his warranty company. 

  Customer response

  04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Toyota Rav4 ************** (VIN *****************) for $47k cash in December 2023. Friday, 12/15/2023, I drove the car home with a $500 deposit and the expectation that all paperwork would be handled when the money deposited on Monday, 12/18/2023. On the 18th, I learned Toyota South royally screwed up and used my vehicles VIN on another vehicle purchased in October. The dealer **** ********************************** was unable to issue the temporary tag since it needed to be corrected in the state system. I return the next day, 12/19 to find out the status. From my experience, *** learned you must physically show up at this dealership and wait sometimes over an hour to be assisted. No one answers the phone. When you call the main line, youre typically transferred to a voice mailbox that is full. Anyways, I find out they have no clue when the title issue will be resolved with the state. After being at the dealership over 2 hours, I finally am able to get someone to issue a Loaner Vehicle Agreement since legally I cannot drive without a tag. I wait 9 days before my next visit on 12/28/2023. The issue is still not resolved, but ******* is able to override something in the system and issue the 45-day temp tag that expires on 2/1/2024. 1/30/2024, I take time off work, gather the necessary paperwork, and attempt to apply for an extension only to learn the Fulton County tag office is closed due to a cyber security attack. Finally, today, 2/7/2024, I revisit the office for the extension and find out nothing has been resolved in the system. The title is still not in my name so they are unwilling to issue the extension and instructed I resolve the title issue with the dealer. The amount of time and energy Ive had to put into a problem that is the fault of the dealer, and the dealers negligence in resolving the matter in a timely manner are grounds for a full refund of the $998 Doc Fee. I am now having to seek legal counsel.

  

  Business response

  02/27/2024

  My tag and title clerk has been in contact with the customer and has resolved the issue with the state.  

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to Toyota and get a car, I tread in my truck, Well I have a price for the car that I was purchasing's and the director of finance increase that price for like $5K stating that I need an extra warranty and the gap. I didn't know non of this charges until I send an email asking about the gap because my coworker was talking about it. he reply back to me telling me the bank need to talk with me to verify some information, so I called the bank they verified the information, I asked him about the gap for the second time never got a response. So the next day he called me to tell the bank denied my loan I was ok I will give you the car I will pick my truck, he was no no w can still get the bank to approved the loan you have to send more information that I didn't have I was like you know is ok I will go to the dealer tomorrow. I applied to my bank and I got a loan, I send him an email to let him know do not rum my credit I have a approved loan from my bank, so I went back to the dealer I was there for more that 7 hours he want me to use his bank I told him no I will not use your bank I will used my bank and I have the loan or I will give you the car and take my bank. Finally he was ok, he said come back tomorrow I went bank with the check he did not show up to our appointment so I left and went back at 4: pm he did not pay attention to me he totally ignore me I asked to the front lady for a manager she said she don't have a manager he was the manager I told her your are discriminating me because I am female and Spanish she said oh no but she never call a manager finally after 3 hours he the director of finance came tout to get me, so when we was talking I was explaining that he did not told me about the extra warranty but he charged me for and I did not need it, after that I left with all the paper work. They told me back in November not to pay the car because was not due, I called after that because they have not pay tread I was told the payment is going out no later that Monday they should have the payment on 12/12/2023 today is 01/03/2024 and they still have not pay the and my credit shows 2 late payments they are damaging my credit and I been calling they do not respond my calls and no one call me back to fix this issue and now I have late fee that they will have to pay because they are not doing there job properly.

  

  Business response

  02/15/2024

  The customer signed documents in Finance for the additional warranty and signed a menu that was explained to the customer on what additional protection to accepted on the contract.  ******** requesting additional information to secure the loan is out of Toyota South Atlanta's hands.  We just facilitate the loan with the bank.  The customer signed additional forms explaining the process of how we will pay off her trade.  I would be more than happy to pay her late fees for the confusion.  She can forward me the late fees to this email address, and I will take care of the payment.  Toyota South Atlanta will pay the late fees not based on anything we did incorrectly, but in good faith to make the customer happy.

   

  ***************************

  General Manager

  Toyota South Atlanta

  Customer response

  02/15/2024

   
  Better Business Bureau:
  I did signed but it was never explained to me and I told the finance person on his face that he did not explain that to me he did not said anything back because he know he was wrong and he failed to explains.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Leyslis Carrera

• Initial Complaint

  12/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9/19/23 I took my car into Toyota South to have it fixed, they put in a new windshield (which I did not need) and did not fix the problem. I took the car back on 12/7/23, to have repaired, as of today 12/16/23 I have not received my car back and they have not fixed it. I have called the service advisor and service manager on several occasions and neither will return my call. This all started when my car was recalled for the paint peeling, they painted it, but the paint does not match. I know that this is two different departments but the collision department now has my car. I can get no answers and no car.

  

  Business response

  12/27/2023

  *************** came into the dealership with a concern of her windshield leaking, the tech confirmed that the windshield was leaking at the top allowing water to pass at the seal a quote was given to *************** she approved the tech replaced and retested the windshield there was no leak. *************** returned now with a concern of a water leak on the inside of the windshield. The tech tested and found that there was a leak further back at the roof rack since that is a area only the collision center repairs the vehicle was delivered to the collision center for inspection. The collision tech found that the body seam seal that is below the paint had decayed and need replacing. A quote has been given to *************** the collision center will have to remove the paint repair several panels because of rust and reseal the body seam, repaint and replace the roof racks. 

  Customer response

  12/29/2023

  I disagree with the estimate that Toyota is giving, the car had no problem until they painted it from a factory recall.  When they painted it, they did not even paint it the correct color.

  

  Business response

  01/03/2024

  The paint recall was performed 09/20/2022 the customer picked up and inspected the vehicle at that time with no complaints. The work performed was remove the peeling paint and repaint nothing was done to the body seals at that time unfortunately over time weatherstrips and body seal get hard and crack allowing water to enter the vehicle. The collision has given a reduced price on repairing the body seals. 

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  11/08/2023 to 12/05/2023 I had this car over a mouth in the shop and they have been miscommunication sending additional supplements. Friday 12/01/2023 the Toyota insurance paid a third supplement and the deductible and the vehicle was released. Upon getting the vehicle that Friday hazard light was on. They said there gonna send a fourth supplement over by Monday 12/04/23 me nor my insurance company received anything there holding the vehicle and not repairing it or sending the information that is needed. I have a rental im paying out of pocket because the insurance already covered it. This is a huge inconvenience. No one called or email anything or updates.

  

  Business response

  12/11/2023

  Hello There, 

      I am sorry this car was brought in to our shop with insurance that we do not work with. The customer was informed that he would be responsible for all charges. We also sent a few emails for him as a courtesy to his insurance company for supplements. The hold ** in this situation is and was the insurance company. We can only work on what is approved and the customer does not want to pay this bill out of pocket so he turns it into them and we wait. as for communication we have talked with him many times that is how he knows there was supplements. As hard as we try we cannot always make everyone happy. In this case the hold up is not so much us as an insurance company that took a long time between supplements. what can we do to help? we are always willing to help

  Customer response

  12/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my Toyota Yaris Toyota South Morrow for an oil change on March 2, 2023. The technician didn't replace the oil drain plug. On May, 27, 2023, the engine made grinding noises and the car wouldn't drive. This happened on Memorial Day and the dealership was closed, forcing me to tow the car to the dealership and rent a car for work. I spoke to the Service manager *************************** about reimbursement for my costs to the technician's error and he assured me it would be taken care of. I haven't heard from him in over 10 days . Please help me resolve this. i have all the pertinent receipts and paperwork.thank you for your time.

  

  Business response

  08/07/2023

  ************* came into the dealership 03/03/2023 for an oil and filter service, three months later she returned saying her drain plug was missing. Tech found damage to the lower engine cover shield and the drain plug missing, it was very obvious the vehicle had drove over an object in the road causing damage to the lower part of the car. The dealership installed the drain plug plus added oil to ************* vehicle at no expense, she returned later with a second lower shield that was damaged by hitting something in the road. The dealership installed a new shield for ************* at no cost at the same time explaining that she hit something in the road that has caused the damage to her vehicle. Then ************* requested reimbursement for her uber and rental car during the time that her vehicle was not drivable. ************* was informed that the damage to her vehicle was caused by her hitting something in the road and that the dealership had worked with her because she was a customer but no reimbursement will be issued that she needed to contact her insurance company.   

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Visited this location on 7/21/2023 for a coolant flush, CVT fluid change, and 4-wheel alignment. After my Rav4 was returned to me, I noticed I had the same original pull to the right that required a slight steering wheel correction while driving. After looking at the wheel alignment report, I noticed that the toe values were almost identical between the before and after results. I called and explained this to the service department. Initially I was informed that wasn't right and somebody would call me back (Saturday 7/22). I never received a call back. I called again on Monday afternoon (7/24) and was told that although camber can't be adjusted, toe can be adjusted and that I would need to bring the vehicle back in to have it looked at again. I asked for a refund due to the alignment not being completed properly and my lack of faith in them being able to complete the alignment properly and within a reasonable timeframe. I was then connected to a manager who informed me that none of the rear values (camber, castor, or toe) can be adjusted and that this is a known issue with my vehicle. My vehicle has almost ******* miles on it and has received several alignments, all of these values have been properly adjusted in the past and this is the first time I've heard this. In any case, I explained that I should not have been charged for a 4-wheel alignment if you knew you could only align 2-wheels. The service manager explained that because the machine is setup for 4 wheels, that even though they can't align 4 wheels, they charge 4 wheels and no refund will be given. I paid $79.95 for the 4-wheel alignment.I have since visited another, independently owned shop which completed the alignment of all 4 wheels and insisted that the alignment of my vehicle's rear wheels are in fact adjustable.

  

  Business response

  08/01/2023

  *** ******* came in to the dealership requesting an alignment for his 2016 RAV4, the documents that ****************** provide in his complaint is a copy of the alignment that was performed by the technician. The picture print out shows the alignment before and after. The front was in red and after it is green, per Toyota the rear is not adjustable so no adjustments can be made, this is the same at every Toyota dealership. I checked with another dealership that ****************** went to 08/17/2021 for an alignment and the same process was performed. The alignment was performed for ****************** and he was charged accordingly, unfortunately at this time ****************** has filed a disputed on the charge for his alignment so a refund is not an option. 

  Customer response

  08/02/2023

  Hello, attached is the alignment report that was completed at an independent shop. If you compare the Toyota South alignment report with the independent shops alignment report, you can see that the rear toe values are, in fact, adjustable, contrary to Toyota Souths statements. The Toyota South alignment current measurements approximately match the independent shops before measurements. The independent shops current measurements show that the rear toe was adjusted to within specification. Additionally, Toyota Souths statements that rear values are not adjustable contradicts Toyotas own service manual for this vehicle, with the exception of camber (***************************************************). 
  

  Hypothetically, if what Toyota South is saying was true, then I received a 2 wheel alignment after being advertised and charged for a 4 wheel alignment despite it being known by your staff that the vehicle was not able to be serviced for a 4 wheel alignment. As you (hopefully) know, the front end of the vehicle is made up of 2 wheels. If you only aligned the front end, that is a 2 wheel alignment, not 4. 
  

  Lastly, the incomplete alignment is still refundable, doing so would end the dispute with the credit card company. That is entirely your prerogative, however I will receive a refund either via the credit card dispute process or via your own action. 

  

  Business response

  08/11/2023

  A alignment was performed no refund will be issued. 

  Customer response

  08/12/2023

   
  Complaint: 20370321
  
  Your own alignment report shows a 4-wheel alignment was not completed. See the bottom of your alignment report (attached to original complaint), in red lettering: One or more values are not within specification. Tire wear, handling and safety problems may result.

  I already have a refund from the credit card company. This complaint and how you are handling it is much more a reflection of the incompetence of the shop. 

  

  Business response

  08/15/2023

  To make it clear again, the alignment was performed all four wheels had alignment equipment installed and a reading of all four tires was taken. The only way to do any type of adjustment to the rear is to replace components, adjusting the front affects the rear so a four wheel alignment was performed. The credit card company has followed through with the payment of services. 

  Customer response

  08/15/2023

  We can go back and forth all day. Your own alignment report shows that I did not receive a 4 wheel alignment. I did not pay for an alignment check, I paid for and did not receive an alignment on all four wheels of my vehicle. Rear toe is adjustable without any modifications which was not completed. Vehicle is still pulling to the right which was the complaint when I stated the need for an alignment and that was not corrected, which would be part of a front wheel alignment. Nonetheless how the credit card company deals with you is not my concern. The credit card company has refunded my money and has all necessary documentation. 

  Customer response

  08/16/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***************************

  

  Business response

  10/14/2023

  I have tried to call *********************** ************ for several days, to check on the status of this. We have allowed the credit card company to issue *************************** a refund for the $80.00 as I have stated the whole time we were not issuing a refund as long as ****************** had a dispute with his credit card company. A refund has been issued so this issue should be closed. 

  Customer response

  10/16/2023

   
  Complaint: 20370321
  
  Good afternoon,

  Just so we are on the same page, you did not ask the credit card company to issue me a refund. I won the dispute after submitting documentation that proved your shop did not properly complete the alignment. 

  Also, I called the manager of the shop the day after your services and explained the situation and requested a refund which you denied which is why we are now communicating through here. You then proceeded to say on the BBB correspondence that you properly completed a 4-wheel alignment. Now you suddenly want this closed because you lost the dispute with the credit card company?

  Your business deserves the negative reputation it already has with the BBB. This complaint serves as more proof to that. Next time, either do your job properly and complete a 4-wheel alignment or refund it the FIRST time you are asked.

  
  Sincerely,
  
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