ComplaintsforCarports Outlet
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Carport Outlet built our metal barndominium! Its got rusted screws everywhere!!!! We have contacted our Sales person ********************************* many times, by email, pictures, phone calls, etc. *********** does not want to accept responsibility, totally unacceptable!Business response
07/22/2024
We have not refused responsibility. I am not the Sale Person. I did not sell them the barndominium. I work for the Carports Outlet and we are the manufacturer and installer of their building. The customer made us aware of their issues and we schedule repairs with runs going out that way. When we tried to repair the issue it was a rainy day and the customer refused to have us look at it. We have offered to fix their issues but they are not will to use the s**** we provide. We have informed the customer they are welcome to purchase the screws they are wanting and we will provide the labor. The customer has refused that offer.
Customer first notified ******************** in December of 2022. I was not with the company at the time and cannot answer for that time period.
October of 2023 I received the notice and passed the information on to my supervisor.
April of this year they emailed again about issues and I reminded them they refused the crew. Their reason was they did not want the screws we were providing.
July 15 of this year I explained that the screws they are requesting can be bought by them and we will gladly do the repair. They then decided that they would pay for the difference of the cost of the screws for the screws they are wanting. The customers screws are included in the price of the building, unless there is a request for colored screws and they did not colored screws.
We are more than happy to repair the issues, but they will be done with our materials. Back when this customer was installed we had several issues with bad screws and we replaced all those who let us know of the issue. He is the only on who has refused.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.